The value of IT service management after the COVID-19 Pandemic

1. The COVID crisis is probably going to remain an issue for a long https://en.search.wordpress.com/?src=organic&q=itil tips and news while. With many places (e.g. USA) still seeing a growing number of patients, the opportunity of going back to normal office work is still some time off for lots of professionals. Difficulties Organisations which have their staff working remotely have had to overcome remarkable cirumstances in the last few months. For some, http://edition.cnn.com/search/?text=itil tips and news these troubles were solved easily with only a couple issues. For others, these problems are still being handled. The reality is that for numerousorganisations, the last 3 months has seen information technology developments which generally take 3 years. Conferencing tools The growing popularity of new communication tools such as Zoom shows only one obstacle for businesses, specifically how to approximate the benefit of meetings which previously were held in a physical conference room. The news that Zoom calls could quickly be hacked highlights yet another challenge faced by companies. Efficient remote working The practicality of home working is also an issue to be considered. Can workers access the information they use whilst working out the office? If workers are dependent on exchanging files as email attachments, that is a slow and inefficient method of working. Cloud hosting Because numerous organisations have discovered their current IT infrastructure aren’t good enough, they have expidited existing plans to transfer assets into a cloud architecture. However, moving assets to the cloud is not without danger, nor is not an easy or fast solution. VPN Using VPN software can help avoid the need to migrate information to the cloud, but it often relies upon third- party software to be installed which the business has no control over. IT support It's one thing for IT support to fix problems on a PC located in the same physical office, but it's a bit more difficult to remotely fix issues on PCs which do not comply with existing IT policies. Laptops It might be appealing to consider giving a business laptop to all remote staff. The benefits to be acquired in greater control over software setups and security must be weighed up against the cost and timescales to do this. No easy task when your company has thousands of personnel. Security

2. How does a business guarantee staff can work remotely securely? Sometimes, it may be possible to ask personnel to use their own device. However, there are also several reasons why you may not want to allow this, and security is likely the most essential factor. There are a number https://www.washingtonpost.com/newssearch/?query=itil tips and news of concerns which are created by remote working including: Is a personal laptop as secure as their work device which is used at the office? Is data on an employees’ personal computer encrypted? Does a user's personal device have the required security policies in place to ensure data and network security? Is the users’ laptop safe from phishing emails, computer viruses or malware? Looking ahead Organisations which can solve these short-term issues brought on by COVID will be the ones best prepared to make use of the new patterns of working when the pandemic has finally gone away. As businesses adjust to a new ‘regular' method of functioning after COVID, one significant aspect will be an increased amount of home working compared to the pre-pandemic situation. Cloud architecture, security, remote cooperation tools using audio, video, chat, file sharing and whiteboards, will be the way that many evolving organisations will deliver higher value moving forward. Reliable IT management None of the issues presented by the COVID pandemic are insurmountable. In reality, they can all be resolved by using best practices in IT service management. Industry-standard frameworks such as ITIL (IT Infrastructure Library) can help organisations address the issues presented by remote working. Frameworks such as ITIL focus on aiding business comprehend how to prioritise and provide effective IT services which deliver value to the organisation. Investing in staff To achieve greater value, companies require a team of proficient IT personnel within the business who understand not just the technical solutions, but can also weigh up the risks and costs of those solutions versus their benefits. Having the ability to move fast and implement these solutions in an agile way is what is needed today. Both ITIL and DevOps have taken some of the best practices from the world of agile software development to provide assistance on how to quickly and efficiently provide services which the organisation needs. The organisations which train their staff, through ITIL or DevOps training courses are the ones which will be most successful. The need to deliver solutions immediately is something which will Check out here break some organisations. The companies with trained and proficient staff in place are the ones which are most likely to navigate the challenges presented by COVID.