1 / 11

Active Listening

Active Listening. Anna Allford, Patients for Patient Safety Project Manager. Talking and listening exercise. Turn to the person next to you and agree who is A and who is B A starts first by talking for 2 minutes about what it means for them to be a Patient safety Champion

Lucy
Download Presentation

Active Listening

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Active Listening Anna Allford, Patients for Patient Safety Project Manager

  2. Talking and listening exercise • Turn to the person next to you and agree who is A and who is B • A starts first by talking for 2 minutes about what it means for them to be a Patient safety Champion • B can only make supportive signals to ensure the other person keeps talking – B must not talk other than saying “thank you for telling me”

  3. Switch over • Without discussing this switch over so that B now talks for 2 minutes on the same subject and A listens but does not talk other than to thank B.

  4. How was that? • How did it feel when you did all the talking? • How did it feel when you did only the listening? • Was communication taking place? • Why/why not?

  5. We all ‘listen’ • Often when people talk to each other, they don’t listen attentively. • They are often distracted, half listening, half thinking about something else.

  6. What is Active Listening? • Active listening is a structured form of listening and responding that focuses the attention on the speaker. • The listener must take care to attend to the speaker fully, and then repeats, in the listeners own words, what he or she thinks the speaker has said. • The listener does not have to agree with the speaker - he or she must simply state what they think the speaker said. • This enables the speaker to find out whether the listener really understood. If the listener did not, the speaker can explain some more.

  7. Benefits of Active Listening • It helps people to listen attentively to others. • It avoids misunderstandings, as people have to confirm that they do really understand what another person has said. • It tends to open people up, to get them to say more.

  8. Active Listening exercise You have 2 minutes for this exercise • This time A starts first and talks for 1 minute about a hobby or interest • B then re-states what A has said • A further explains or adds more information in order to clarify/refine

  9. Switch over Again 2 minutes for the exercise • B starts now and talks for 1 minute about a hobby or interest • A then re-states what B has said • B further explains or adds more information in order to clarify/refine

  10. How was that? • How did it feel when you were the person talking? • How did it feel when you were the person listening? • Was communication taking place? • Why/why not? • Which felt better the first exercise or this one?

  11. Summary • It takes a lot of concentration and determination to be an active listener. • Be deliberate with your listening and remind yourself constantly that your goal is to truly hear what the other person is saying. • Ask questions, reflect, and paraphrase to ensure you understand the message. Happy listening!

More Related