What is crm?

1. What is CRM? SalesBabu CRM For Small/Medium Size Business & Startups M: +91 9611 171 345 Email: sales@salesbabu.com

2. CUSTOMER RELATIONSHIP MANAGEMENT Customer Relationship Managementis an approach in order to manage the company’s interaction with the current customer. It is one such management process in which the companies can maintain a good relationship and stay connected to the customers. In turn it also improves the profitability of the company. M: +91 9611 171 345 Email: sales@salesbabu.com

3. BUILDING BLOCKS OF CRM Vision VISION is important to understand the principles of a successful customer-centric strategies in order to help them to flourish the vision of what the organisation wants to give the customers. Strategy It is also very important to keep your customer base in mind, in order to prove that your strategy is effective and worth. Customer experience Customer experience differs from one individual to another. A survey resulted that there are 76% of customer management executives who consider customer experience and satisfaction their top priority. Processes The term processes in CRM application is the activities and strategies the company uses to manage the interactions with their current customers. Metrics The metrics helps you to measure the internal and external indications of the success and failure in CRM. Technology CRM application starts and ends with technology. It manages the data and information, IT infrastructure, customer facing application. Online CRM makes it easy to be accessed through its technology. M: +91 9611 171 345 Email: sales@salesbabu.com

4. CRM- A BUSINESS STRATEGY CRM records and maintain all the essential details of your business process. One can easily map and monitor the sales activities. It removes the time spent on unnecessary admin tasks. It provides up-to-date and easy access to any information. It improves the response time to the customers and prospects. It also helps businesses to close deals faster. CRM system not only helps to develop better communication between all the departments but also ensures higher customer retention. And undoubtedly makes it much easier to identify potential clients. M: +91 9611 171 345 Email: sales@salesbabu.com

5. Implement CRM in your Industry • Manufacturing industry 6. Educational institutions • Service industry 7. Real estate • Retail industry 8. Chemical industry • Travelling industry 9. FMCG sector • Pharmaceuticals M: +91 9611 171 345 Email: sales@salesbabu.com

6. Benefits of CRM • Enhanced customer satisfaction One of the most important benefit in the CRM system is the customer satisfaction. All the dealings from sales to services for your customer is done using this software. It not only lets you understand the condition of the customer but also lets you know about the continuous feedback from them. • Ideal marketing efforts It is very essential to understand the customer behaviour as well as needs in order to promote your product at the right time and right place. Thus, CRM system will help you analyze and section your customers in order to give more profitable customer class. • Tracks daily activities of the assigned tasks Completing a sale is never as easy as just getting a customer to agree to commit. Forms need to be filled out, reports need to be sent, each issues need to be addressed—these ancillary chores are a time consuming, yet vital aspect of the sales process. The best CRM software is designed to take the burden of many of these tasks from off the shoulders of your employees, thanks to the magic of automation. M: +91 9611 171 345 Email: sales@salesbabu.com

7. Entrusted sales management The CRM application will provide you the information required for your sales performance and new sales options. As it gives you the relevant information about your sales management, you can drive the performance as well as the profitability of your business. • Dependable reporting Your workforce will never miss any opportunity by using CRM. It ensures that every employee has updated information about customer profiles, follow-ups and appointments.You will be able to understand the customer behavior and needs. It reduces the time spent by sales persons in data entry and they need not worry about preparing the reports at the end of the week or month. • Performance management The up-selling and cross-selling sales strategies can be easily conducted with a CRM, as you will have the information about their wants, needs and patterns of purchase. Having this information in a central database your sales team can promote when an opportunity arises. M: +91 9611 171 345 Email: sales@salesbabu.com

8. Centralized database From sales, customer service to management all use only one centralized CRM Solution. Employees can access information from anywhere. All the departments can work together effectively. It automates the process of the company and also increases the customer loyalty and revenue. With this software it is easy to get a 360 degree view of your customer’s information like appointments, notes, tasks, sales opportunities, orders and complaints because it is essential to know what customers want. • Better reporting data Reporting data such as leads, marketing, revenue generated and margins etc can easily be generated. Thus by keeping a better reporting data you can take effective decisions and also improve your profits in the long run of your business. M: +91 9611 171 345 Email: sales@salesbabu.com

9. Many Businesses trust Salesbabu, including M: +91 9611 171 345 Email: sales@salesbabu.com

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