Why LMS is Required for Customer Training

1. Why LMS is Required for Customer Training? Before you start launching a customer training program, it is vital to layout the training strategy along with the key objectives. Many companies are now using Learning Management System (LMS) to deliver the customer education process and streamlining the onboarding. LMS is a software platform that enables the company to build, deliver, and track the training process of the partners, employees, and customers on a global scale. The Customer Experience (CX) professionals and the marketers can build a customized customer education portal that is intuitive too. It can deliver learning content that is engaging and offers a personalized learning journey with detailed analytics for the company. With LMS in place, customers can have a central knowledge platform to find all the required training materials, which can be accessed on-demand and in a bite- size support tool. The other added advantage of LMS is, you can update and deliver the materials quickly. With LMS in place, you can roll out service changes; update the UI about the new products in no time. 5 Ways To Leverage on Your Customer Training LMS to Increase Customer Training Success The onboarding program hence needs to prioritize and map out the obstacles they need to address during the customers' journey. With LMS, there are five ways that businesses can leverage customer training.

2. 1. Formal & Informal Training. A company can offer content delivery with LMS on diverse media, platforms, and styles. The LMS's social and structured learning feature allows the customers to engage with other users and share insider tips and knowledge. The feature thus enhances the positive experience where the customer service team can interact with the consumers directly. 2. Automated Onboarding. LMS offers a range of options when it comes to automated learning. A customer can click on the link given on the marketing material, product landing page, or your company’s social media pages, which will direct the user to the appropriate training material. A user can also self-register, use interactive notifications, single sign-on SSO to get the training. 3. Self-Paced Learning. With different people having different learning styles, other priorities in life, and personal preferences, scheduled learning can be a detractor. Thus self-paced learning offers onboard or prospective customers to learn your product with flexibility. As a result, customers can get the training and information about the product when they need it. Also, fit the learning within their schedules as they want it. 4. Track the Success. One of the best benefits of the latest learning technology is its ability to offer metrics on the learner’s activity. The tracking of the learner’s success allows the organization to gain insight into the learning program. Find the gaps to ensure they can be improved. As a result, it warrants customer success. 5. Motivate & Reward. One way to ensure your customers stay engaged with the training process is to motivate them. LMS can help you with the process by creating leader boards,

3. badges, and certifications. Mainly certifications often prove to be confidence builders where at the core is your product and its competencies. There are several LMS in the market to leverage the technology for your business, so start creating interactive training programs with the learning technology for your business. Wrapping It. It has been noticed that a carefully crafted customer training program with online support and knowledge base along with a library can help you to create actionable insights for your business. Content consumption can help you to fine-tune your marketing strategy and increase customer onboarding, thus enhanced ROI. About CXcherry CXcherry is a modern, AI-enabled, purpose-built Customer Training LMS. CXcherry LMS for Customer Training is on a mission to redefine the way you onboard, engage and retain your customers. CXcherry Product Training Platform help you to accelerate your product adoption and increase customer retention through continuous customer education. Leading organizations around the world trust CXcherry customer learning platform to manage & deliver their customer training and measure the business impact of their customer experience. CXcherry Customer Education Platform is proud to be one of the important partners in your customer's success journey. CXcherry Customer Training LMS Software Online is used by many leading Small & Medium Enterprises, Start-up companies, Training Companies, SaaS, PaaS, and Software Product companies to train & educate their customers.

4. It acts as the single suite for all your training needs. Some of the key benefits are- 1.Easy Administration 2.Intuitive User Engagement 3.Easy Content Upload 4.Built-In Certification and Assessment Engine 5.Multi-Domain Functionality 6.API Driven Third-Party Integrations 7.Data Intelligence & Reports 8.Enterprise-Grade Reliability and Security 9.Powerful Integrations with WordPress, Zoom Contact CXcherry Address: 2603 Camino Ramon STE 200,San Ramon, CA 94582,United States Contact No: (+1) 332-232-7494 Email: info@cxcherry.io Website: www.cxcherry.io Follow Us Facebook Instagram LinkedIn YouTube Pinterest