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The Management of People

The Management of People. Capability + Performance = Impact. Stephen Rogers BA, BCom Hons. Wicked Problems. Problems so persistent, pervasive and slippery that they seem insoluble. Marty Neumeier – The Designful Company, Design Management Review, Spring 2008.

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The Management of People

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  1. The Management of People Capability + Performance = Impact Stephen Rogers BA, BCom Hons

  2. Wicked Problems • Problems so persistent, pervasive and slippery that they seem insoluble Marty Neumeier – The Designful Company, Design Management Review, Spring 2008

  3. Survey Results

  4. Survey Results ?

  5. Survey Results

  6. Survey Results

  7. The article continues ... • “companies are beset by distrustful customers, disengaged employees and suspicious communities, we can link these problems to a legacy management style that lacks any real human dimension.” • “Yet business at bottom is not mechanical but human.” • “To succeed, the new (management) model must replace the win-lose nature of the assembly line with the win-win nature of the network.”

  8. The article continues ... • “... jobs are avenues of self expression.” • “... where talent trumps obedience, imagination beats knowledge and empathy trounces logic.” • “.In Great Britain, a recent survey by the Design Council found that ... among rapidly growing businesses, a whopping 47% rank (design) first” among their success factors.

  9. The article continues ... • “... The creative class ... now comprises 38m members or more than 30% of the American workforce.” • “Microsoft CEO Steve Ballmer is famous for his crazy video in which he yells, I – LOVE – THIS – COMPANY. With Apple, it’s the customers who shout that.”

  10. Focus

  11. Business Plan Organisation • Performance Required Departments • Performance Required ? Jobs • Performance Required • Capability Required “Am I recruiting, developing, managing and retaining more capable future performers?” People • Performance Offered? • Capability Available

  12. Focus

  13. Improved Capability + Improved Performance = Improved Impact

  14. Stephen Rogers BA, BCom Hons 083 308 7627 sgr@peopleatwork.co.za

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