SHRM Poll: Health Care Plan Providers

1. SHRM Poll: Health Care Plan Providers May 21, 2010

2. Is it HR’s responsibility to assist employees with issues related to the organization’s health care insurer? • Yes, 66% of HR professionals believe it is HR’s responsibility to assist health care plan participants (employees or their dependents) to sort out problems (e.g., unpaid claims, service issues, etc.) with the organization’s health care insurer. Note: n = 358. Organizations that do not offer a health care plan to employees were excluded from the analysis.

3. In the past five years, has your organization switched a health care insurer due to: Note: “Not sure” and “N/A – Switched insurer for other reasons” responses were excluded from the analysis.

4. Does your organization’s contract with your health care insurer include incentives to decrease the time it takes for claims processing? • Of the 6% of companies that indicated their contract included incentives, the most common incentive was performance guarantees. Note: n = 213. “Not sure” responses were excluded from the analysis.

5. Demographics

6. Demographics: Organization Industry Note: n = 309. Percentages may not total 100% due to rounding.

7. Demographics: Organization Industry (continued) Note: n = 309. Percentages may not total 100% due to rounding.

8. Demographics: Organization Sector Note: n= 309

9. Demographics: Organization Staff Size Note: n = 299

10. Demographics: Organization Operations Location Note: n = 298

11. SHRM Poll: Health Care Plan Providers Methodology • Response rate = 17% • Sample comprised of 365 randomly selected HR professionals from SHRM’s membership • Margin of error is +/- 5% • Survey fielded February 4 – February 11, 2010