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October, 2003 Michael Rouleau SVP – Business Development mike.rouleau@twtelecom.com

October, 2003 Michael Rouleau SVP – Business Development mike.rouleau@twtelecom.com. Agenda. Time Warner Telecom Key Strategies and Direction Time Warner Telecom Product and Roadmap Success . Time Warner Telecom A Unique Set of Network Assets.

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October, 2003 Michael Rouleau SVP – Business Development mike.rouleau@twtelecom.com

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  1. October, 2003Michael RouleauSVP – Business Developmentmike.rouleau@twtelecom.com

  2. Agenda • Time Warner Telecom • Key Strategies and Direction • Time Warner Telecom Product and Roadmap • Success mike.rouleau@twtelecom.com

  3. Time Warner TelecomA Unique Set of Network Assets • Greater than 17,000 local and regional fiber route miles across 44 markets • Nearly 3,700 buildings lit with fiber based services • National footprint interconnected with fiber and an IP backbone mike.rouleau@twtelecom.com

  4. Time Warner Telecom’sHouston Network Houston • 853 Route Miles of Fiber • 179 Buildings On-Net • Hundreds of Buildings Passed mike.rouleau@twtelecom.com

  5. Channel Management Direct Sales Executives Major Account Executives Carrier Focus National Enterprise Account Executives Fortune 1,000 Account Executives “Unfortunate” 5,000 Associate Sales Executives SME Customers Data Overlay Group Regional Data Specialists Partner Channel Activities Cisco Powered Network Metro Ethernet Emphasis Operations Field Operations Customer Service Support Employees, Field Technicians Optical, Voice and Metro Ethernet Expertise National Operations Center Provisioning, Monitoring, Management Tier 1, 2 & 3 Internet Service NOC Engineering VoIP IP Services Optical Metro Ethernet Time Warner TelecomChannel and Operations mike.rouleau@twtelecom.com

  6. Time Warner TelecomStrong Financial Performance Our Revenue Mix Is Increasingly EnterpriseFocused… • 2003 YTD Financial Results: • $327.785 Million in Revenue • $98.823 Million in POSITIVE EBITDA • Financially Disciplined • 17 Consecutive Quarters of Positive EBIDTA • Manageable Debt Structure • Metro Focused • Fiber facilities based provider • THE last mile solution into many buildings • 41 Class 5 switches • 12 Markets with Media Gateways and Softswitches While Data & IP Revenue Grew 10% 2Q03 over 2Q02 Time Warner Telecom 2Q03 Results mike.rouleau@twtelecom.com

  7. Current CommunicationsIndustry Trends • Enterprise customers are building an increasingly diverse provider base • More than 70% of customers use more than one provider for services • Customers are increasingly price conscious • 36% of customers are likely to switch local services • 75% of Verizon customers and 65% of Qwest customers would switch for better price • Data Services offer higher retention • Commoditization is occurring • Customers churn less for price, more for Customer satisfaction issues Morgan Stanley Telecommunications Services Survey, June, 2003 mike.rouleau@twtelecom.com

  8. Current Customer Behaviors • Customers looking for high quality providers to augment/replace current providers • Must have fairly complete bundle • Multiple provider strategy gives customers options in meeting all of their communications needs • Robust data offer wins • Customers demanding better ROI/TCO • VoIP • Metro Ethernet • Customers demanding SLAs & QoS (with network tools, monitoring, management and visibility) as “ticket to play” • Managed Services mike.rouleau@twtelecom.com

  9. Market TrendsImplications For Time Warner Telecom • Metro Ethernet • Market Leadership with comprehensive portfolio strategy • 3 Services to meet customers’ applications and spending needs • Product Extensions underway – Long Haul, 10G • Target enterprise customers for Intranet • Layered services – Internet access and VoIP • Challenge – Reach more buildings “off-net” • Voice over IP • Calculated deployment strategy • Phase 1 – ISP Offload (3/01) • Phase 2 – Class 5 Replacement (1Q02) • Phase 3 – Next Gen Service Offerings (under dev) mike.rouleau@twtelecom.com

  10. Native LAN Services Architecture Switched NLAN Ethernet over SONET NLAN • Any-to-Any Connectivity • Ideal Implementation for Internet Access • Fully Managed Solution • Protected Network • 10, 100 or 1,000 Mbps • Premium Point-to-Point or Multipoint Implementation • Protected Service • Shared or Dedicated Ring Options • Fully Managed Solution • 10, 100, 622 or 1,000 Mbps Customer Direct NLAN • Point-to-Point Implementation • Unmanaged, Aggressively Priced Solution • 10, 100 or 1,000 Mbps Switched NLAN CD- NLAN SONET NLAN SONET NLAN mike.rouleau@twtelecom.com

  11. Metro Ethernet Service Comparison ICB Available Not Available Metro Ethernet Access Speeds Applications Source: IDC May, 2003; Time Warner Telecom May, 2003 mike.rouleau@twtelecom.com

  12. Product Roadmap mike.rouleau@twtelecom.com

  13. New Technology InfluencesStrategy and Direction • Voice over IP • Virtual Private Networking & Security • Wireless • WiFi – 802.11a/b/g, 802.16 • Storage Networking mike.rouleau@twtelecom.com

  14. Time Warner TelecomProduct Direction VoIP • IP Centrex, SIP Phone Support, SIP/H.323 Trunks, VoIP LD Value Add Apps • Security Services, VPN, etc. • Extended NLAN (Ethernet over MPLS; any-to-any) IntraNet and IP Access • NLAN (Ethernet over SONET; PT-PT, MultiPoint) • Switched NLAN (Ethernet over Fiber; any-to-any) • Customer Direct NLAN (PT-PT, 10/100/1,000 Mbps) • Complete (or near) • In Progress • Planned (Future) mike.rouleau@twtelecom.com

  15. Long Haul Native LAN Service TWTC NLAN TWTC NLAN Long Haul Native LAN • Leverage Existing IP Backbone, MPLS • Fully Meshed Network Between all 44 Markets • Scalable – 2 Mbps to 1,000 Mbps • Introduce New VoIP Bundles – Long Distance, Voice VPN MPLS Tunnel TWTC IP Backbone Gig-E Ring MPLS Tunnel Gig-E Ring SONET Ring * Under Development mike.rouleau@twtelecom.com

  16. VoIP - Regional Network Application Notes • Converged Network Infrastructure – Voice and Data Networking • Distributed Media Gateways and SS7 Servers • Regional Softswitch Call Control • Centralized Feature Server Control TWTC IP Backbone • Cap and Grow Class 5 Technologies • Efficient Network Deployment Optimizes CapEx Spend • 3 Phase Approach To Packet Telephony: - Class 5 Replacement (1/02) - Next Gen VoIP - ISP Offload (3/01) mike.rouleau@twtelecom.com

  17. Future VoIP & NLAN IntegrationSIP & H.323 Trunking PSTN TWTC Central Office Gigabit Ethernet Native LAN/Metro Ethernet SONET Packet Telephony Switch 10/100 Mb NLAN SIP Phones IP PBX, Gatekeeper • Ethernet transport carries VoIP to the PBX, desktop • Support for SIP & H.323 trunking services • QoS over Switched and SONET based Ethernet services * Under Development mike.rouleau@twtelecom.com

  18. VoIP Long Distance Application Notes • Leverage IP Backbone to carry long distance voice – market-to-market • No impact to customer operational network • QoS via MPLS implementation • Support for customer on-net traffic • Support for Voice VPN PSTN PSTN Better Connections Between Company Sites! TWTC IP Backbone MPLS Tunnel ABC Company Corporate HQ & Branch Office Houston San Diego Packet Telephony Switch Packet Telephony Switch * Under Development mike.rouleau@twtelecom.com

  19. Time Warner Telecom • Time Warner Telecom’s Track Record of Success Means… • Broad Fiber Optic Reach • Over 17,000 Route Miles of Fiber • Metro Ethernet available to Nearly 3,700 Buildings in 44 Markets • Financial Strength to Grow in Tumultuous Market • Product and Service Innovation • Industry Leading Data & IP Services • Metro Ethernet, IP Networks, VoIP Tomorrow’s Network…TODAY! mike.rouleau@twtelecom.com

  20. Thank You

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