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Maintenance Contract KPI’s

Maintenance Contract KPI’s. Sunil Budhdeo Team Leader Environment & Regeneration. Identified KPI’s. Total number of Calls for Nottingham First time fix rates (FTFR) Fault Performance Type of faults representation. 1. Total number of Calls for Nottingham.

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Maintenance Contract KPI’s

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  1. Maintenance Contract KPI’s Sunil Budhdeo Team Leader Environment & Regeneration

  2. Identified KPI’s • Total number of Calls for Nottingham • First time fix rates (FTFR) • Fault Performance • Type of faults representation

  3. 1. Total number of Calls for Nottingham Figure 1 the graph above shows the total visits each month for the last 6 months. The purpose of figure 1 is to show the number of calls logged over the last 6 months, August 09 is the current month. Total calls have decreased from 338 to 296 in this report period to an average of 326 per month

  4. 2. First time fix rates (FTFR) Monitoring and detection Above represents the first time fix rates (FTFR) each month for the last 6 months. After reviewing the FTF data it was decided to represent the data for the contract as a whole, and also showing each partners contribution to the result. Overall the total FTF for the contract is 86%, down from 91%. Increases in RTA’s,remedial work and three intermittent faults have contributed.. Further breakdowns below.

  5. Thegraph above shows the reasons for not achieving a fix first time, with customer action, third party and spares being the highest numbers. Breakdown of these are below

  6. The graph above breaks down the reasons that faults are passed back for customer action

  7. The graph above breaks down the reasons and parts required that faults were not fixed on the first visit.. Our highest numbers of failures in August were 2 aspects (various types), and 2 kerbisdes.

  8. 3. Fault Performance The graph above shows the number of faults that were outside the contracted times, and also the total number of urgent faults to allow comparison. In August we had no missed response or fix times.

  9. The graph above shows the number of non urgent fix and response times that missed the contracted hours, and also the number of non urgent faults attended. In August we had three missed responses and no missed fixes.

  10. 4. Type of faults representation The above graph gives a breakdown of all faults received each month since analysis started by code. Lamp faults reduced this month, along with electronic, mechanical, no fault seen and communications faults produced.

  11. 5 Other significant Information We are considering shifting our standard working week to mirror the operational hours of the UTC to improve fault cover and response as it is recognized that with the improvements being made in automatic fault reporting we need to react to provide a comprehensive service. 6 Routine Inspections Lamp maintenance is on target, planned inspections are 10 weeks behind, we are not borrowing resource from the contract until this shortfall is addressed, this is planned to be back on target by June. We will now have to consider additional resource being used on the contract to retrieve this situation. We have supplemented the current team with additional resource to actively address this back log. 7 Additional Ideas for continuing improvements.

  12. Questions Questions?

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