Are virtual campuses a natural evolution towards collective intelligence in Higher Education ?

1. Are virtual campuses a natural evolution towards collective intelligence in Higher Education ? Bénédicte Champagne Haute Ecole Provinciale de Hainaut –Condorcet

2. Evolution of population in French universities

3. Higher Education is in deep mutation OECD/France International Conference Higher Education to 2030: What Futures for Quality Access in the Era of Globalisation? On-line version : http://www.oecd.org/dataoecd/59/56/41809568.pdf

4. Stakes versus intranet solution • Common points with corporate : • Common structure Staff – Management – customer • Common values: • « Satisfaction » of the customer, • Financial aspects, • Innovation & learning • Internal process  Development of intranet solutions : « virtual campuses »

5. Virtual campuses : a solution ? • Virtual campuses started in 1995 -2000 • Usually proposed services : • News platforms • Pedagogical platforms • Files repositories Looking backwards : • Internal communication • Multiple ways of communication (email, forums, online notices, …) misused • Information management is weak • E-learning • Often limited to on-line version of syllabi • Oriented, presented & perceived as a technical/informatics project • Few merging between social & technical issues • Restricted investments in training

6. Relation to information have changed Internal communication  tool of facilitation of the regulation of the institution Multiple information editors Internet users become information contents generators

7. How to transform a virtual campus in a (more) efficient intranet ? Collective intelligence conCEPT -Knowledge management -ICT -LateraLCONTRibutions

8. Concept of collective intelligence Definitionfrom MIT collective intelligence center: • Intelligence is : • The ability to learn or understand • To deal with new or trying situations • The skilled use of reason • The ability to apply knowledge to adapt to one's environment • Collective intelligence is : • Group(s) of individuals doing things collectively that seem intelligent • Groups addressing new or trying situations • Groups applying knowledge to adapt to a changing environment

9. Deep changes in Higher Education Lateral management <> classical hierarchical management Strategies of knowledge management (formal & informal contents) Implication staff & students in the move and collection of their contribution in many ways “… large groups of people (“We”) can, and should, take responsibility for traditional business functions that are currently performed by companies, industries and experts (“Me”) …” We are smarter Than Me, Wiki Books, Barry Libert & John Spector

10. HEPH - Condorcet (Haute Ecole Provinciale de Hainaut – Condorcet) Student Population : 9500 Staff population 900 Physical Sites : 23 Central sites : 3 Associated schools : 3000 additional users

11. A global management of communication & security Learning & research network Belnet Internet HEPH – Condorcet Eduroam Servers Centralized management of communication & security

12. Life cycle of the project Management Departments Teachers Students Administrative staff Design of a project Management approval Task force Evaluation & adaptation Training of the staff & information management support On-line Platform

13. Platform Services • 4 users profile : • Students - access to academic department information and classes • Teachers - access to staff information, academic department information, teacher specific services and courses • Non – teacher staff –access to staff information, academic department information • Managers • On- line services : • Academic email address and mailing lists • General information & news • Open-source software library • Library services • Courses • Virtual offices • Forums • On-line surveys and forms

14. Ecampus global services Pedagogical Platform - Moodle On-line surveys – Home made & lime survey platforms News/Information – Joomla Content edition – JCE toolbar Profiles Management – GM Access On-line forms - Chronoforms Calendar - JCAL – pro - Software library Authentication : LDAP/AD Central Authentication Services - CAS Two strategies combined: -Open-source softwares -Home made development Collaboration spaces- Sharepoint Communication services Mail – Mail Daemon Mailing lists – home made development

15. Knowledge management • Procedures repository • ISO certification • Formal & informal knowledge • FORUMs • Social departments • Support service to teachers • Translation in knowledge contents • On-line forms • To compile data about institution’s life

16. Training/support to information management • Dedicated team : 2 approaches • On-line contents • Classical training sessions (2h, 10-12 persons, hands-on session) • Technical use of the information management system – administrative/department staff • Focus on information management & web-edition • Pedagogical innovation based on technologies • 3 programs based on the integration of Moodle : basics, scenarized sequence workshop and specific activities workshop (on-line tests, forums, …) • Discovery PCs training : basic level • Management of the personal computer • Basic use of Office/pdf and ppt • Use of a web browser and email • Focus on individual pedagogical project • Other tools for teachers • Screencast, podcast, bibliography management, mind mapping, …

17. User’s contribution at the evolution : first steps « Suggestion link »  Quality management department FORUMs Advertisement system Participation to surveys

18. A continuous communication & support Regular meetings with administrative/department staff Communication with management about information management and communication strategy Attention to keep services users friendly and close to the users Regular evaluation of final users

19. Special thanks Guy Leroy, Christophe Devos, Steve Colin, Vincent Dewez, Denis Moreaux, Vincent Boulanger, Christian Verscheure, Michel Villers, Benjamin Lombardo, Olivier Lerycke, Pierre Destatte, Michel Poriaux, Yohan Deschryver, Gérard Godfraind, …

20. Thank you for your attention 1, 2, 3 …Ready for questions