Effective Behaviour for Interviews

1. Unit 7 Effective Behaviour for Interviews Facilitator Support Materials for Effective Behaviour for Interviews

2. Unit Aim • This unit aims to develop learners’ knowledge and understanding of how to prepare for job interviews and develop appropriate interview behaviours. This unit is 30 Guided Learning Hours

3. Unit Description Interviewing is a two way process to discover whether a candidate for a job and the potential employer/school/college/university are a good fit. The potential employer will be trying to assess the candidate’s knowledge and skills and whether or not his/her personality and work style meet their expectations of the ideal candidate. They may also be interviewing from a short-list where the candidate is competing with others who may be equally qualified and/or experienced in which case it is the personal qualities that stand out.

4. Unit Description Continued • There is an assumed knowledge base in terms of understanding the purpose of interviews and how to do appropriate research before an interview as well as understanding the different types of interview and building a case. This unit will focus on developing strong and positive, proactive interview behaviours. • Specifically, the learner will understand the role of the interview in the whole job search process as opposed to an isolated activity as well as to how to conduct effective research before the interview itself. The learner will develop articulate and confident presentation skills focusing on appearance, body language, voice projection and attitude.

5. Unit Description Continued • In the first part of the unit, learners consider the interview process and the skills and behaviours required. • Learners prepare for an interview in the second part of the unit by conducting a self- analysis of the skills and behaviours required and research. • In the third part of the unit, learners participate in job interview scenarios and reflect on the behaviour and skills used and consider ways to develop their interview skills.

6. Learning Outcome 1: Understand the interview process Amplification of the Learning Outcome: Steps leading to an interview: job search eg careers fair, job fair, networking, recommendation, advertisement; collecting information for application eg job description, person specification, visit/telephone call to company; developing appropriate CV (Curriculum Vitae); applying for a job eg completing application form, writing a letter; short-listing and invitation to attend interview

7. Amplification of the Learning Outcome Continued • Behaviours and skills for interviews:self-awareness eg strengths, weaknesses, self- assurance, reflective, open to feedback; communication skills eg clarity, tone, posture, facial expressions; self-motivation eg learn how to improve performance; self-regulation eg think clearly, stay focused under pressure; social awareness eg attentive to emotional cues; social skills eg listen well, persuasion and how skills and behaviours contribute to success in interviews; self-promotion eg of strengths and skills

8. Assessment Criteria for Learning Outcome 1 Assessment Criteria: 1.1 Analyse the steps leading to a job interview Open discussion with Learners 1.2 Explain behaviours and skills required for job interviews Open discussion with Learners

9. Learning Outcome 2: Be able to prepare for job interviews Amplification of the Learning Outcome: Self-analysis of skills and behaviours required for job interviews: self-analysis tool eg checklist;seek feedback eg 360 degree, from peers, tutor, employer, work experience supervisor or mentor

10. Amplification of the Learning Outcome Continued • Strategies to improve behaviours and skills: analyse skills used by others; practice presentation skills; rehearse possible questions/responses; role–play and video • Research for interviews: company vision; company mission statement; company successes eg sales figures and current contracts

11. Assessment Criteria for Learning Outcome 2 Assessment Criteria: 2.1 Perform a self-analysis of own behaviours and skills for job interviews Open discussion with Learners 2.2 Summarise three strategies to improve own interview behaviour and skills Open discussion with Learners 2.3 Present the results of research for a job interview Open discussion with Learners

12. Learning Outcome 3: Be able to take part in job interviews Amplification of the Learning Outcome: Behaviours and skills for interviews: self-awareness eg strengths, weaknesses, self- assurance, reflective, open to feedback; communication skills eg clarity, tone, posture, facial expressions; self-motivation eg learn how to improve performance; self-regulation eg think clearly, stay focussed under pressure; social awareness eg attentive to emotional cues; social skills eg listen well and persuasion; self-promotion eg of strengths and skills

13. Amplification of the Learning Outcome Continued Review of skills and behaviours for interviews; awareness of own strengths and weaknesses; stages in reflection eg description (What happened?), analysis (What went well? What was less successful?), clarification (Were goals met? What needs to be done differently?) and what action (What needs to be done next?)

14. Assessment Criteria for Learning Outcome 3 Assessment Criteria: 3.1 Demonstrate interview behaviour and skills in two different job interview scenarios to include: listening skills positive body language presentation skills promotion of strengths 3.2 Review effectiveness of own interview behaviour and skills demonstrated in given scenarios

15. Appropriate Books Goleman D Emotional Intelligence & Working with Emotional Intelligence: "Emotional Intelligence", "Working with EQ" (Bloomsbury Publishing 2004) ISBN 978-0747574569 Hall R Brilliant Presentation: What the Best Presenters Know, Do and Say (Prentice Hall, 2 ed Aug 2009) ISBN 978-0273730675

16. Appropriate websites www.expertvillage.com/video/5385_female-voice-training-projection.htm Video on voice projection www.jobsearch.about.com/od/interviewsnetworking/Interviews Interview_Advice_Tips_and_Techniques.htm Tips for job seeking and interviews www.collegegrad.com/intv/ Interviewing tips