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QAF Refresh

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QAF Refresh

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    1. QAF Refresh

    2. Timetable Reminder of where we are in the process.Reminder of where we are in the process.

    3. Pilot 19 Local Authorities and nominated providers 50 providers 2 x pilot groups and 2 x reading groups Of those returned: 81% Format was more user friendly 81% The language was clear The pilot period ran from August to October 25th 2008. There were c. 120 returns. The returns were from local authorities and nominated providers in those local authorities. In these LA’s they tested the use of the new QAF. Looked to see whether people scored higher or lower than their current self assessment. Found that the majority of people scored higher or the same as their last assessment. Of the local authorities some chose providers while others asked for volunteers. A mixture of A,B, C and D providers were selected. Those providers who volunteered to take part in the pilot were asked to return comments. The reading groups were a Sitra and an NHF reading groups who reviewed the QAF and commented.The pilot period ran from August to October 25th 2008. There were c. 120 returns. The returns were from local authorities and nominated providers in those local authorities. In these LA’s they tested the use of the new QAF. Looked to see whether people scored higher or lower than their current self assessment. Found that the majority of people scored higher or the same as their last assessment. Of the local authorities some chose providers while others asked for volunteers. A mixture of A,B, C and D providers were selected. Those providers who volunteered to take part in the pilot were asked to return comments. The reading groups were a Sitra and an NHF reading groups who reviewed the QAF and commented.

    4. Key changes Format Needs & Risk Assessment & Support Planning joined Safeguarding and Protection (including children) Client Involvement (including Complaints) Service user ? Client Policies less than three years old CRB checks every three years Scoring Mechanism Format: in the pilot the feedback and scoring form was on an Excel spreadsheet which was hard to edit. Commentary could be added to the spreadsheet. Following the pilot, a provider (Centrepoint) suggested a new format, which has been adopted. This format split the comments from the scoring. There is a summary scoring form in Excel and a comments form in Word in which the evidence can be entered into. Needs and Risk Assessment, and, Support Planning joined: this gets rid of the artificial split which was in the old QAF. Safeguarding and Protection (including children): this is an area which the law has changed significantly since the old QAF hence be aware of the changes. The standard now includes protection from abuse for children (explain more fully during protection from abuse) Service user – client: Service users are now called clients (change in terminology) Policies less than three years old: During the pilot the QAF required policies to be reviewed every two years this has now been amended to every three years following feedback from providers. CRB Checks every three years: During the pilot the QAF required CRB check’s to be reviewed every two years this has now been amended to every three years following feedback from providers. Note individual SP contracts may require more frequent CRB checks.Format: in the pilot the feedback and scoring form was on an Excel spreadsheet which was hard to edit. Commentary could be added to the spreadsheet. Following the pilot, a provider (Centrepoint) suggested a new format, which has been adopted. This format split the comments from the scoring. There is a summary scoring form in Excel and a comments form in Word in which the evidence can be entered into. Needs and Risk Assessment, and, Support Planning joined: this gets rid of the artificial split which was in the old QAF. Safeguarding and Protection (including children): this is an area which the law has changed significantly since the old QAF hence be aware of the changes. The standard now includes protection from abuse for children (explain more fully during protection from abuse) Service user – client: Service users are now called clients (change in terminology) Policies less than three years old: During the pilot the QAF required policies to be reviewed every two years this has now been amended to every three years following feedback from providers. CRB Checks every three years: During the pilot the QAF required CRB check’s to be reviewed every two years this has now been amended to every three years following feedback from providers. Note individual SP contracts may require more frequent CRB checks.

    5. New format No Level D Level C listed first Levels A and B separated from C to emphasise: Difference in evidence requirements (C) and examples (A & B) New reporting form Level C listed first: In the pilot QAF the standards were listed A – C, feedback reported that people worked from C – A, hence has been reversed Levels A and B separated from C: All elements of level C are requirements while levels and A and B require examples. Separate reporting form: reporting form is in Word and scoring form is in Excel.Level C listed first: In the pilot QAF the standards were listed A – C, feedback reported that people worked from C – A, hence has been reversed Levels A and B separated from C: All elements of level C are requirements while levels and A and B require examples. Separate reporting form: reporting form is in Word and scoring form is in Excel.

    6. Old format

    7. New format Explanation of the new formatExplanation of the new format

    8. New core objectives C1.1 Assessment and Support Planning C1.2 Security, Health and Safety C1.3 Safeguarding and Protection from Abuse of Vulnerable Adults and Children C1.4 Fair Access, Diversity and Inclusion C1.5 Client Involvement and Empowerment There are now 5 core objectives as part of the QAF. Some of the old core objectives have been combined such as the assessment and support planning. Old QAF 6 Core Objectives: C 1.1 Needs and Risk Assessment C 1.2 Support Planning C 1.3 Security, Health and Safety C 1.4 Protection from abuse C 1.5 Fair access, diversity and inclusion C 1.6 Complaints (now part of Client Involvement and Empowerment) There is also a whole new objective – C1.5 Client Involvement and Empowerment which incorporates the old complaints objective The most significant change is the broadening of the Protection from Abuse to include safeguarding principles and obligations to children.There are now 5 core objectives as part of the QAF. Some of the old core objectives have been combined such as the assessment and support planning. Old QAF 6 Core Objectives: C 1.1 Needs and Risk Assessment C 1.2 Support Planning C 1.3 Security, Health and Safety C 1.4 Protection from abuse C 1.5 Fair access, diversity and inclusion C 1.6 Complaints (now part of Client Involvement and Empowerment) There is also a whole new objective – C1.5 Client Involvement and Empowerment which incorporates the old complaints objective The most significant change is the broadening of the Protection from Abuse to include safeguarding principles and obligations to children.

    9. Number of standards Hopefully successful in streamlining without compromising quality. Reduced the number of standards to streamline. Hopefully successful in streamlining without compromising quality. Reduced the number of standards to streamline.

    10. Levels C, B and A Level C: “means that the service meets, and is able to evidence, the required minimum standard but there is scope for improvement.” Level B: “means that the service can evidence good practice.” Level A: “means excellence and is associated with providers striving to be leaders in their field.” Level C: Complies with any statutory requirements Has policies and procedures in place, and that these are followed Has staff that understand and can explain the policies and procedures Has clients who understand the nature of service they are receiving Engages in partnership working at a client level to better meet the needs of the individual Is working towards the achievement of individual client outcomes Demonstrates a commitment to continuous improvement Level B: Has policies and procedures in place that go beyond statutory requirements to embrace good practice, and that these are followed Has staff that are confident in to take the initiative, and work effectively with other agencies Has clients meaningfully engaged at service level Engages in partnership working at a service level to better meet the needs of clients and the service Is working towards the achievement of shared outcomes at service level Challenges its own performance with internal auditing and the setting and monitoring of targets Demonstrates a commitment to continuous improvement Level A: Is flexible and responsive, and able to adapt the service to best meet clients’ needs Is a learning organisation that reflects on its work and uses this information to challenge its own performance Effectively engages clients and staff in this shared learning Engages in partnership working at a strategic level to better meet the needs of clients, the service/organisation and commissioners Demonstrates the achievement of shared outcomes as a result of effective partnership working Demonstrates vision, leadership and creativity that influences practice beyond the boundaries of the service Level C: Complies with any statutory requirements Has policies and procedures in place, and that these are followed Has staff that understand and can explain the policies and procedures Has clients who understand the nature of service they are receiving Engages in partnership working at a client level to better meet the needs of the individual Is working towards the achievement of individual client outcomes Demonstrates a commitment to continuous improvement Level B: Has policies and procedures in place that go beyond statutory requirements to embrace good practice, and that these are followed Has staff that are confident in to take the initiative, and work effectively with other agencies Has clients meaningfully engaged at service level Engages in partnership working at a service level to better meet the needs of clients and the service Is working towards the achievement of shared outcomes at service level Challenges its own performance with internal auditing and the setting and monitoring of targets Demonstrates a commitment to continuous improvement Level A: Is flexible and responsive, and able to adapt the service to best meet clients’ needs Is a learning organisation that reflects on its work and uses this information to challenge its own performance Effectively engages clients and staff in this shared learning Engages in partnership working at a strategic level to better meet the needs of clients, the service/organisation and commissioners Demonstrates the achievement of shared outcomes as a result of effective partnership working Demonstrates vision, leadership and creativity that influences practice beyond the boundaries of the service

    11. Scoring

    12. Scoring (Examples)

    13. Assessment & Support Planning “All clients receive an assessment of their support needs and any associated risks. All clients have an up-to-date support and risk management plan. Assessment and support planning procedures place clients’ views at the centre, are managed by skilled staff and involve other professional and/or carers as appropriate”

    14. Assessment & Support Planning Combines previous core objectives C1.1 Needs & Risk Assessment and C1.2 Support Planning Risk assessment strengthened Risk management made more explicit “Appropriate risk taking” SMART objectives Support planning is person-centre Resettlement Key changes Stop to look at standards and evidence in detail (15mins) Main changes/definition “Appropriate risk taking” – recognises that supporting clients’ independence may involve taking calculated risks to promote personal growth and empowerment. Should manage risk creatively. Level A of standard 1 Support planning incorporate SMART objectives (level C) standard2 S pecific, M easurable, A chievable, R ealistic/R esponsible Person, and T imebound The support plan and risk assessment is person centred (level B) standard 4 A person centred approach regards the client as the expert on their own experience. It acknowledges and makes use of their strengths, values, aspirations and preferences. The support plan will be produced in a format that the client wishes. At level C for the standards (main points) Clients are involved in support plans and risk assessments (1) Risk assessment procedures address – risk to self, risk to others (including staff and the wider community) and risk from other (including staff and the wider community) (1) The needs and risk assessment policy and procedure is written down and reviewed in response to changing legislative or contractual requirements and at least every three years (1) Clear links can be seen between risk assessment and support plan (2) Support plans have individual outcomes (2) The service is aware of and takes account of other care and support services provided (2) Clients files show that all clients’ needs have been reviewed appropriately and at least annually (3) Risk assessments are reviewed at least annually and following any incident (3) Needs/risk assessments and support/risk management plans are quality monitored internally (3) The service complies with the data protection act (4) There is evidence of clients views being incorporated and they confirm this (4) Staff are trained in needs and risk assessments and are experienced in working with the needs most commonly associated with their clients (5) Staff aware of the range of services and support provided by their own organisation to meet the clients needs (5) Resettlement – links to NI 141 and resettlement, should be at the beginning of service with first support plans. “Appropriate risk taking” the concept of it, ask for examples.Key changes Stop to look at standards and evidence in detail (15mins) Main changes/definition “Appropriate risk taking” – recognises that supporting clients’ independence may involve taking calculated risks to promote personal growth and empowerment. Should manage risk creatively. Level A of standard 1 Support planning incorporate SMART objectives (level C) standard2 S pecific, M easurable, A chievable, R ealistic/R esponsible Person, and T imebound The support plan and risk assessment is person centred (level B) standard 4 A person centred approach regards the client as the expert on their own experience. It acknowledges and makes use of their strengths, values, aspirations and preferences. The support plan will be produced in a format that the client wishes. At level C for the standards (main points) Clients are involved in support plans and risk assessments (1) Risk assessment procedures address – risk to self, risk to others (including staff and the wider community) and risk from other (including staff and the wider community) (1) The needs and risk assessment policy and procedure is written down and reviewed in response to changing legislative or contractual requirements and at least every three years (1) Clear links can be seen between risk assessment and support plan (2) Support plans have individual outcomes (2) The service is aware of and takes account of other care and support services provided (2) Clients files show that all clients’ needs have been reviewed appropriately and at least annually (3) Risk assessments are reviewed at least annually and following any incident (3) Needs/risk assessments and support/risk management plans are quality monitored internally (3) The service complies with the data protection act (4) There is evidence of clients views being incorporated and they confirm this (4) Staff are trained in needs and risk assessments and are experienced in working with the needs most commonly associated with their clients (5) Staff aware of the range of services and support provided by their own organisation to meet the clients needs (5) Resettlement – links to NI 141 and resettlement, should be at the beginning of service with first support plans. “Appropriate risk taking” the concept of it, ask for examples.

    15. Assessment & Support Planning The needs of applicants / clients and any inherent risks are assessed on a consistent and comprehensive basis prior to a service being offered, or very shortly afterwards as appropriate to the needs of the client group. All clients have individual outcomes-focussed support and risk management plans that address the needs and risks identified by the assessment process. Needs / risk assessments and support / risk management plans are reviewed regularly on a consistent and systematic basis. Needs and risk assessment, support planning and reviews involve clients and take full account of their views, preferences and aspirations. Staff carrying out needs and risk assessments and negotiating support and risk management plans are competent to do so. The five standards as above. When looking at support plans one must recognise the nature of the service, for example the support plan for an emergency or short term accommodation may be brief. Also must look at the manner in which is the support plan is written is it person centred? What is proof of agreement – signing? Confirmation from clients? The five standards as above. When looking at support plans one must recognise the nature of the service, for example the support plan for an emergency or short term accommodation may be brief. Also must look at the manner in which is the support plan is written is it person centred? What is proof of agreement – signing? Confirmation from clients?

    16. Security, Health & Safety “The security, health and safety of all individual clients, staff and the wider community are protected”

    17. Security, Health & Safety “Dynamic approach” to risk assessment Community Alarms – QAF Lite Wider community Ensuring complying with legislation (level C) Key changes i.e. not much! “Dynamic Approach to Risk Management (2, B) A dynamic approach to risk management is one which attempts to pre-empt hazards or incidents through an awareness of potential triggers or risk factors; it proactively responds to changing circumstances and/or environment rather than waiting for incidents to occur and then reacting and reviewing the risk assessment. This approach can apply to both individual client risk assessment and risk assessments of premises and service delivery mechanisms. There are regular health and safety inspections to monitor risk (level C, 2)Initial risk assessments must clearly state the priority attached to the identified risk and the required regularity of resulting risk checks. See Guidance for comments on Community Alarms. Will now come under QAF lite if a community alarm only service. The concept of security health and safety is not just at client level, but also the wider community, standard 2. Standard 1 – current legislation in guidance (pg15), all employers should abide by it as an employer, however for clients will depend on whether it is floating or accommodation based support. Seek advice from HSE and council health and safety or adult social services??? Up to each authority.; Stop to look at standards and evidence (10mins)Key changes i.e. not much! “Dynamic Approach to Risk Management (2, B) A dynamic approach to risk management is one which attempts to pre-empt hazards or incidents through an awareness of potential triggers or risk factors; it proactively responds to changing circumstances and/or environment rather than waiting for incidents to occur and then reacting and reviewing the risk assessment. This approach can apply to both individual client risk assessment and risk assessments of premises and service delivery mechanisms. There are regular health and safety inspections to monitor risk (level C, 2)Initial risk assessments must clearly state the priority attached to the identified risk and the required regularity of resulting risk checks. See Guidance for comments on Community Alarms. Will now come under QAF lite if a community alarm only service. The concept of security health and safety is not just at client level, but also the wider community, standard 2. Standard 1 – current legislation in guidance (pg15), all employers should abide by it as an employer, however for clients will depend on whether it is floating or accommodation based support. Seek advice from HSE and council health and safety or adult social services??? Up to each authority.; Stop to look at standards and evidence (10mins)

    18. Security, Health & Safety There is a health and safety policy which has been reviewed in the last three years and is in accordance with current legislation. The service has a co-ordinated approach to assessing and managing security and health and safety risks that potentially affect all clients, staff and the wider community. There are appropriate arrangements to enable clients to access help in crisis or emergency. New standards. It has been updated to take into account the recent changes in legislation. Community Alarm Service – linked to the TSA code of practice – only applicable to those services who have Community Alarm Services. The QAF Lite will be applicable for those services who only provide a Community Alarm Service. Must be in accordance with current legislation in regards to health and safety legislation. (level C) (1) Consumer Protection Act 1987 Management of Houses in Multiple Occupation Regulations 1990 and local HMO regulations, Gas safety (installation and use) regulations 1998, Furniture and Furnishings (Fire) (Safety) Regulations 1988 (as amended 1993), Electrical Equipment (Safety) Regulations 1994, Plugs and Sockets etc (Safety) Regulations 1998, Health and Safety at Work Act 1974, Regulatory Reform (Fire Safety) Order 2005, Construction Design and Management Regulations, Management of Health and Safety at Work Regulations 1999, Disability Discrimination Act 1995 New standards. It has been updated to take into account the recent changes in legislation. Community Alarm Service – linked to the TSA code of practice – only applicable to those services who have Community Alarm Services. The QAF Lite will be applicable for those services who only provide a Community Alarm Service. Must be in accordance with current legislation in regards to health and safety legislation. (level C) (1) Consumer Protection Act 1987 Management of Houses in Multiple Occupation Regulations 1990 and local HMO regulations, Gas safety (installation and use) regulations 1998, Furniture and Furnishings (Fire) (Safety) Regulations 1988 (as amended 1993), Electrical Equipment (Safety) Regulations 1994, Plugs and Sockets etc (Safety) Regulations 1998, Health and Safety at Work Act 1974, Regulatory Reform (Fire Safety) Order 2005, Construction Design and Management Regulations, Management of Health and Safety at Work Regulations 1999, Disability Discrimination Act 1995

    19. Safeguarding & Protection from Abuse “There is a commitment to safeguarding the welfare of adults and children using or visiting the service and to working in partnership to protect vulnerable groups from abuse.” Safeguarding is everybody’s responsibility and includes measures to prevent or minimise the potential for abuse occurring . Protection is a statutory responsibility in response to individual cases where risk of harm has been identified. Most changes have been made to this standard. Now also includes children. All standards are relevant to all services. (discuss types of services and children slide 22) Safeguarding is everybody’s responsibility and includes measures to prevent or minimise the potential for abuse occurring . Protection is a statutory responsibility in response to individual cases where risk of harm has been identified. Most changes have been made to this standard. Now also includes children. All standards are relevant to all services. (discuss types of services and children slide 22)

    20. Safeguarding & Protection from Abuse Safeguarding vs protection made more explicit Services where children are known to live children may live children may visit children neither live or visit, but clients may have access Multi-agency working strengthened Common Assessment Framework Key changes Stop to look at standards and evidence in detail (15mins) The procedures address both adults and children and comply with good practice (level C, s1 )The procedures should: Address physical, sexual, psychological, financial or material and discriminatory abuse and acts of neglect or omission Specifically address safeguarding and protecting children Be in accordance, where appropriate, with the Department of Health guidance ‘No Secrets’ and make reference to local authority policies and procedures for safeguarding vulnerable adults and children. Be in accordance with the Mental Capacity Act 2005 and contain clear guidance on information sharing and disclosure without consent Be clear about disclosing information to external organisations (such as Supporting People or the local authority Child Protection Advisor) Cover both staff and volunteers. From July 2008Safeguarding Vulnerable Groups Act (2006)Enable wider access to a range of checks Widen the pool of people vetted. To include all SP funded services Be able to check a an online list to check whether someone has a ‘barred status'. The employer will be directly informed of any change in an employee’s barred status. There is a documented risk assessment addressing potential for personal benefit (level C, s 3)Personal benefit could include, for example, through the provision of financial advice, power of attorney, handling clients money, managing improvement works or in allocating housing or contacts. CAF at level C: The CAF (Common Assessment Framework) is a standardized approach to conducting an assessment of a child’s additional needs and deciding how these needs should be met. All Local Authorities were expected to have a CAF in place by March 2008. In services specifically working with children and young people there is a designated, appropriately trained and supported lead on child protection, this is a change from the pilot which stated a Child Protection Officer, a CPO is a statutory social services role(CPO) (level C) Child Protection Officer may be part of an individuals role. Good practice, also have a lead for safeguarding, with the ‘No Secrets’ changes this will be a change. Responsibility for safeguarding children – Children’s Act 2004, …………….RSL’s having a safeguarding responsibility. Housing staff, through their day-to-day contact with members of the public and with families, may become aware of concerns about the welfare of particular children. Also, housing authorities and RSL’s may hold important information that could assist LA children’s social care to carry out assessments under s17 or s47 of the Children Act 1989. Conversely, children’s social care staff and other organisations working with children can have information that will make assessments of the need for certain types of housing more effective. Authorities and RSL’s should develop joint protocols to share information with other organisations – e.g. children’s social care or health professionals in appropriate cases.” Link to the full document for your information: http://www.everychildmatters.gov.uk/_files/AE53C8F9D7AEB1B23E403514A6C1B17DKey changes Stop to look at standards and evidence in detail (15mins) The procedures address both adults and children and comply with good practice (level C, s1 )The procedures should: Address physical, sexual, psychological, financial or material and discriminatory abuse and acts of neglect or omission Specifically address safeguarding and protecting children Be in accordance, where appropriate, with the Department of Health guidance ‘No Secrets’ and make reference to local authority policies and procedures for safeguarding vulnerable adults and children. Be in accordance with the Mental Capacity Act 2005 and contain clear guidance on information sharing and disclosure without consent Be clear about disclosing information to external organisations (such as Supporting People or the local authority Child Protection Advisor) Cover both staff and volunteers. From July 2008Safeguarding Vulnerable Groups Act (2006)Enable wider access to a range of checks Widen the pool of people vetted. To include all SP funded services Be able to check a an online list to check whether someone has a ‘barred status'. The employer will be directly informed of any change in an employee’s barred status. There is a documented risk assessment addressing potential for personal benefit (level C, s 3)Personal benefit could include, for example, through the provision of financial advice, power of attorney, handling clients money, managing improvement works or in allocating housing or contacts. CAF at level C: The CAF (Common Assessment Framework) is a standardized approach to conducting an assessment of a child’s additional needs and deciding how these needs should be met. All Local Authorities were expected to have a CAF in place by March 2008. In services specifically working with children and young people there is a designated, appropriately trained and supported lead on child protection, this is a change from the pilot which stated a Child Protection Officer, a CPO is a statutory social services role(CPO) (level C) Child Protection Officer may be part of an individuals role. Good practice, also have a lead for safeguarding, with the ‘No Secrets’ changes this will be a change. Responsibility for safeguarding children – Children’s Act 2004, …………….RSL’s having a safeguarding responsibility. Housing staff, through their day-to-day contact with members of the public and with families, may become aware of concerns about the welfare of particular children. Also, housing authorities and RSL’s may hold important information that could assist LA children’s social care to carry out assessments under s17 or s47 of the Children Act 1989. Conversely, children’s social care staff and other organisations working with children can have information that will make assessments of the need for certain types of housing more effective. Authorities and RSL’s should develop joint protocols to share information with other organisations – e.g. children’s social care or health professionals in appropriate cases.” Link to the full document for your information: http://www.everychildmatters.gov.uk/_files/AE53C8F9D7AEB1B23E403514A6C1B17D

    21. Safeguarding & Protection from Abuse There are robust policies and procedures for safeguarding and protecting adults and children, that are less than three years old and in accordance with current legislation. Staff are aware of policies and procedures and their practice both safeguards clients and children and promotes understanding of abuse. Staff are made aware of and understand their professional boundaries and their practice reflects this. Clients understand what abuse is and know how to report concerns. The service can demonstrate its commitment to participating in a multi-agency approach to safeguarding vulnerable adults and children. New standards Most changes have been made to this standard. Now also includes children. All standards are relevant to all services.New standards Most changes have been made to this standard. Now also includes children. All standards are relevant to all services.

    22. Fair Access, Diversity & Inclusion “There is a demonstrable commitment to fair access, fair exit, diversity and inclusion. The service acts within the law and ensures clients are well informed about their rights and responsibilities.” New standardsNew standards

    23. Fair Access, Diversity & Inclusion Equalities Scheme Equalities Action Plan Equality Impact Assessments policy, procedure, function, service or strategy Move-on “Fair exit” fair and transparent access to move-on options termination of service complies with the law and good practice Key changes Stop to look at standards and evidence in detail (15mins) 2 Equality Impact Assessments are conducted when producing or reviewing any policy, procedure, function, service or strategy (level B)Guidance (NHS) http://www.nhsemployers.org/excellence/excellence-1871.cfm 2 There are policies and procedures that cover Discrimination on nay grounds that cause a person to be treated with injustice (level C)Policies and procedures should cover discrimination on the grounds of age, gender, race, disability, religion/belief and sexual orientation, but also for other reasons such as appearance or dress 2 The policies and procedures have been reviewed in the last three years and are in accordance with current legislation and the CRE Code of Practice on Racial Equality in Housing (level C)Commission for Racial Equality Code of Practice in Housing. http 2 The service has its own Equalities Scheme (which includes the above policies and procedures) or signs up to the local authority one. The service has its own Equalities Action Plan (level C)Replaces the “documented plan for ensuring equality of opportunity and anti discriminatory practices.” That appeared in the previous core objective. Move on – 2 year – CLG anticipate that short term services will be less than two years, however when thinking about move on need to be pragmatic about the clients needs.Key changes Stop to look at standards and evidence in detail (15mins) 2 Equality Impact Assessments are conducted when producing or reviewing any policy, procedure, function, service or strategy (level B)Guidance (NHS) http://www.nhsemployers.org/excellence/excellence-1871.cfm 2 There are policies and procedures that cover Discrimination on nay grounds that cause a person to be treated with injustice (level C)Policies and procedures should cover discrimination on the grounds of age, gender, race, disability, religion/belief and sexual orientation, but also for other reasons such as appearance or dress 2 The policies and procedures have been reviewed in the last three years and are in accordance with current legislation and the CRE Code of Practice on Racial Equality in Housing (level C)Commission for Racial Equality Code of Practice in Housing. http 2 The service has its own Equalities Scheme (which includes the above policies and procedures) or signs up to the local authority one. The service has its own Equalities Action Plan (level C)Replaces the “documented plan for ensuring equality of opportunity and anti discriminatory practices.” That appeared in the previous core objective. Move on – 2 year – CLG anticipate that short term services will be less than two years, however when thinking about move on need to be pragmatic about the clients needs.

    24. Fair Access, Diversity & Inclusion Fair access, fair exit, diversity and inclusion are embedded within the culture of the service and there is a demonstrable promotion and implementation of the policies. The assessment and allocations processes have been reviewed in the last three years and ensure fair access to the service. There is a commitment to ensuring fair exit from the service. New standards 3 standards. Updated to take account of recent changes in legislation New standards 3 standards. Updated to take account of recent changes in legislation

    25. Client Involvement & Empowerment “There is a commitment to empowering clients and supporting their independence. Clients are well informed so that they can communicate their needs and views and make informed choices. Clients are consulted about the services provided and are offered opportunities to be involved in their running. Clients are empowered in their engagement in the wider community and the development of social networks.” New standards Whole new objective. Includes the old complaints objective and elements from the previous supplementary objectives.New standards Whole new objective. Includes the old complaints objective and elements from the previous supplementary objectives.

    26. Client Involvement & Empowerment Incorporates previous core objective C1.6 Complaints and Supplementary objectives: S1.1 Informing Service Users, S1.2 Consulting Service Users, S1.3 Empowerment and Supporting Independence, and S1.4 Participation in the Wider Community Runs throughout whole QAF Key changes New objective, combining old objectives. This is something that runs throughout the whole QAF Stop to look at standards and evidence in detail (15mins)Key changes New objective, combining old objectives. This is something that runs throughout the whole QAF Stop to look at standards and evidence in detail (15mins)

    27. Client Involvement & Empowerment People wanting to access a service can make an informed decision before accepting an offer and know about the range of services and support available to meet their needs. Clients are consulted on all significant proposals which affect their service and their views are taken into account. The service encourages clients to do things for themselves rather than rely on staff. Clients are encouraged to consider ways in which they can participate in the wider community. There is a written complaints policy and procedure that has been reviewed in the last three years and this is used as a tool for service development. New standards 5 new standards flow from one to another to help achieve. 1 Clients confirm that they: Were able to meet with existing clients before accepting an offer, where appropriate (level B)Applied to all housing, bar very short term housing (maximum stay is less than 28 days) and floating support services. 1 Clients confirm that they were able to visit the service and meet the staff before accepting an offer, where appropriate. (level C)It may not always be appropriate for service users to visit the service, for example very short term services or women’s refuges. However they should have an opportunity to meet staff before accepting an offer. 4 With the expectation of certain services (see guidance) clients can confirm that that there are no policies or rules that prevent them from visiting or receiving friends and relatives (level C)Expectation will have restrictions on grounds of risk, such as services for women escaping domestic violence.New standards 5 new standards flow from one to another to help achieve.

    28. Guidance and further information www.communities.gov.uk www.sitra.org www.spkweb.gov.uk

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