1 / 23

Section II Basic Management/ Personal Skills

Section II Basic Management/ Personal Skills. Chapter 4 Communication: A Critical Management Skill. Communication: An Overview. The key to effective interpersonal communication: Seek first to understand, then to be understood.

amil
Download Presentation

Section II Basic Management/ Personal Skills

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript


  1. Section IIBasic Management/Personal Skills Chapter 4 Communication: A Critical Management Skill

  2. Communication: An Overview • The key to effective interpersonal communication: Seek first to understand, then to be understood. • Think before you speak; select words that nurture rather than destroy. • Words are meant to richly bless and empower. Words are not merely to inform but to transform. • The art of listening well and speaking in appropriate ways are essential to effective leadership. • Effective communication is about a variety of media, not just talking.

  3. The Communication Process • Involves • A message • A sender • A channel • May include • Feedback

  4. Conveying Effective Messages • Communication skills of the sender • Clarity of purpose • Effectiveness of the message itself • Appropriateness of the channel used • Receptivity and communication skills of the receiver • Feedback • Life experience and preexisting biases in either the sender or receiver

  5. E-mail and Text Messages • Quality reflects professionalism. • Take time to read before pressing Send. • Beware of “reply to all.”

  6. Nonverbal Messages and Body Language • Nonverbal communication • How messages are transferred without words • Body language • The mannerisms of people, including • Eye contact (or lack of it) • Facial expressions • Leg and arm movements

  7. Listening • The weakest link in the communication process • Obstacles: • Gap between speaking and listening rates • Preoccupation • Active listening includes concentration, full attention and thought.

  8. Feedback • The process by which the sender knows whether the receiver has understood the message. • Without feedback, communication is one way.

  9. Barriers to Communication • Noise • Time • Volume of information • Tendency to say what we think others want to hear • Certainty • Failure to select the best word • Prejudices (sender and/or receiver) • Strained sender-receiver relationships

  10. The Gender Barrier • Men • Want to project credibility and authority • Downplay doubts • Women • Often use qualifiers • More likely to downplay certainty

  11. The Language Barrier • America will become more racially and ethnically diverse during the next half century. • Gestures can also be misinterpreted. • Bridging the barrier: • Hiring more bilingual officers • Employing interpreters or translators

  12. Communication Enhancers • Send clear messages. • Select the best communication channel. • Be open.

  13. Internal Communication • Downward communication • Upward communication • Vertical communication • Lateral or horizontal communication

  14. Subordinate Communication • Essential to managerial responsibility • The grapevine • Aka the rumor mill • Informal channels that hinder cooperation and teamwork

  15. Improving Internal Communication • Newsletters • Intranet

  16. Communication at Meetings • A carefully prepared agenda is one key to a successful meeting. • Types of meetings • Informational • Opinion seeking • Problem solving • New-idea seeking

  17. Keys for Effective Meetings • Prepare in advance—have an agenda. • Start and stop on time. • Stick to the agenda. • Facilitate open communication and participation.

  18. Technology and Communication in the Field • Data is a mission-critical necessity. • Mobile technology empowers agencies to • Increase productivity • Increase officer morale • Increase community safety

  19. Tactical Communications • Not all tactical communications depend on technology. • Depends on leadership and management skills of the first officer on the scene. • Law enforcement must rely on solid people doing good police work.

  20. External Communication • Communicating with other agencies • Interoperability • Communicating with the media • What the mainstream media report and what the public believe as a whole are not the same. • Public information officers

  21. Communicating with the Community • Emergency notification systems • Every contact is a public relations contact. • Annual reports • The Internet

  22. Information Sharing through N-DEx, OneDOJ and LEO • N-Dex • Used to solve crimes and fight terrorism • OneDOJ • Allows agencies to get information from all of the Department of Justice’s investigative components • LEO • Gives officers access to a variety of information-sharing services

  23. Obstacles to Information Sharing • Technical • Logistic • Political • Ethical

More Related