Parking on Private Land Appeals Service (POPLA)

1. Parking on Private Land Appeals Service (POPLA)

2. POPLA Administrative Team

3. POPLA Statistics • 4143 appeals logged to end of March. • 1723 appeals have been decided. • 54.27% in favour of the motorists. • 45.73% in favour of the operators.

4. Statistics for Administrative Processes • March – 86.7% of appeals logged within 2 working days of receipt. • March – 97.88% of appeals logged within 5 working days of receipt.

5. Operator concerns & POPLA improvements • Not receiving decisions in a timely manner.

6. Operator concerns & POPLA improvements • Not receiving decisions in a timely manner. • Decisions now being transmitted to both parties directly by the assessor at time it is made.

7. Operator concerns & POPLA improvements • Not receiving notification of appeals in a timely manner.

8. Operator concerns & POPLA improvements • Not receiving notification of appeals in a timely manner. • Backlogs have now been cleared and processes implemented to manage daily tasks.

9. Operator concerns & POPLA improvements • Not receiving confirmation that evidence had been received by POPLA.

10. Operator concerns & POPLA improvements • Not receiving confirmation that evidence had been received by POPLA. • An automated acknowledgment has been added to the ‘operator evidence’ mailbox.

11. Operator concerns & POPLA improvements • Evidence not being seen or considered by the assessors.

12. Operator concerns & POPLA improvements • Evidence not being seen or considered by the assessors. • A reminder email is now being sent to operators if it appears that the evidence has not been received.

13. Operator concerns & POPLA improvements • ‘Out of time’ appeals being logged.

14. Operator concerns & POPLA improvements • ‘Out of time’ appeals being accepted. • In part due to previous backlog. • In some instances at the discretion of the Lead Adjudicator.

15. Operator concerns & POPLA improvements • Evidence mailbox not receiving emails.

16. Operator concerns & POPLA improvements • Evidence mailbox not receiving emails. • Mailbox closing - size limit increased and processes implemented to regularly clear mailbox. • Emails not being received – due to size of attachments.

17. New POPLA Appeal Form Only change relevant for operators is the requirement for rejection notice date along side the verification code.

18. Withdrawal of Appeals WHERE THE APPELLANT HAS PAID The appeal will be withdrawn if: • The operator notifies POPLA within 5 working days of notification being sent AND; • The operator confirms certain information. The appeal is withdrawn with immediate effect and the appeal will not be included in BPA list.

19. Withdrawal of Appeals Information Required • Parking Charge Notice number • Date payment received • Party making payment • Amount of payment

20. Withdrawal of Appeals • Whether the payment was for: • The full amount; • The reduced amount; • Another amount (if so how much). • Name and status of person providing the information.

21. Withdrawal of Appeals WHERE APPELLANT WISHES TO WITHDRAW • Appellant either contacts POPLA or Operator to advise of their intention. • Must be in writing and unequivocal. • Can be at any stage in the appeal process. • Appeal will be included in BPA list.

22. Withdrawal of Appeals WHERE THE OPERATOR NO LONGER WISHES TO CONTEST THE APPEAL • Inform both POPLA and the appellant of your intention. • Confirmation required that you have cancelled the Parking Charge Notice. • Can be at any stage of the appeal process. • Appeal will be included in BPA list.

23. Submitting electronic evidence • We can accept emails with attachments up to 20MB. • Larger images can be resized. For example 4MB image can be reduced to 400Kb. • Must ONLY be sent to operator.evidence@popla.org.uk. Any problems with submitting evidence, call us!

24. Contacting us Richard Reeve Tel: 0207 520 7202 email: rreeve@popla.org.uk Emma Groombridge Tel: 0207 520 7203 email: egroombridge@popla.org.uk Bobby Nelson Tel: 0207 520 7203 email: bnelson@popla.org.uk Tristan Patey Tel: 0207 520 7203 email: tpatey@popla.org.uk

25. Contacting us Operator Evidence operator.evidence@popla.org.uk Operator Enquiries operator.enquiries@popla.org.uk