Welcome to Graduate and Seminary New Student Orientation

1. Welcome to Graduate and Seminary New Student Orientation Fall 2010

2. Graduate Orientation – Fall 2010 • Dr. Douglas Mann– Director of The Graduate School at Liberty University & LU Online Associate Dean for the college of Arts and Sciences • Dr. Ron Godwin– Vice Chancellor & Acting Provost • Dr. Ron Hawkins – Vice Provost for The Graduate School and Online Programs • Nathan Habecker– Financial Aid • Larry Shackleton – Vice President for Administrative Information Management/Registrar • Robert Jarman– Student Accounts • Larry Provost – Director of Commuter Affairs • Pat Faulkinberry- Liberty One Card Office • 10 MINUTE BREAK • Nicole Coldren– Residential Graduate Admissions/New Enrollment • Nicole Coldren– Graduate International Advisor • Mike Floyd – Director of Residential Graduate Student Affairs • Randy Miller – Library and Research • Dr. Emily Heady- Graduate Writing Center • Clint Melton – Assistant Director of the Career Center

3. Graduate Orientation – Fall 2010 Director of The Graduate School & LU Online Associate Dean for the College of Arts and Sciences Dr. Douglas Mann

4. Graduate Orientation – Fall 2010 Vice Chancellor & Acting Provost Dr. Ron Godwin

5. Graduate Orientation – Fall 2010 Vice-Provost for the Graduate School and Online Programs Dr. Ron Hawkins

6. Financial AidNathan Habecker

7. Graduate Orientation – Fall 2010 • FAFSA – www.fafsa.ed.gov • Stafford Loans, Grad PLUS loans • Dropping or withdrawing from classes: Aid will change • ASIST – check financial aid awards, messages, documents needed and more

8. Graduate Orientation – Fall 2010 Vice President for Administrative Information Management/Registrar Larry Shackleton

9. Student Service Center • One Stop Shop • Registrar • Financial Aid • Student Accounts Hours 8:30 – 4:30 every day we have classes

10. Registrar’s Office Responsibilities • Scheduling of Classes • Class Registration • Recording of Grades • Academic Standing • Degree Audits • Commencement

11. Registration • Class Registration is via the Web • Late October for Spring Registration • Late March for Fall Registration • Add/Drop Week • Last Date to Withdraw from a Class is the last day of classes

12. Plagiarism • High standard • Professor makes decision • F Grade is posted • Appeal process • Class can be repeated but grade can not be removed • Only one chance

13. Withdrawal from Liberty • In writing • Up until the last day of class • Grades will be posted with “W” grade

14. Registrar Web Site • www.liberty.edu/academics/registrar • Routine Tasks • Registration • Calendars • Catalogs • Commencement

15. Graduate Orientation – Fall 2010 Student Accounts Robert Jarman

16. Graduate Orientation – Fall 2010 Student Account Responsibilities • Process Payments • Provide Counsel • Process Refunds • Issue Monthly Bills • Cash Personal Checks • Commuter Meal Plans • Assist with Financial Check-In and Book Voucher Advances

17. Graduate Orientation – Fall 2010 Accessing Information on ASIST Our online services include: “Student Account” “Make A Payment” “Financial Check-In”

18. Graduate Orientation – Fall 2010 Financial Check-In Complete Financial Check-In onlinethrough ASIST.

19. Graduate Orientation – Fall 2010 Financial Check-In • ALL students must complete Financial Check-In online each semester. • This includes those receiving financial aid, loans, scholarships or payments that result in a credit balance. Attendance, schedule, housing, and financial arrangements are confirm through Financial Check In.

20. Graduate Orientation – Fall 2010 Financial Check-In • Upon registration for each semester. • Deadlines for each upcoming semester are posted to the Splash page and listed on the Student Accounts web site. • It is the student’s responsibility to resolve all Financial Check-In issues by deadlines.

21. Graduate Orientation – Fall 2010 If the Financial Check-In Deadline is Missed • Subject to losing Resident Housing assignment and class schedule. • Student will have to re-register, and may not be able to get courses all courses reinstated. • $125 late check-in fee

22. Graduate Orientation – Fall 2010 Installment Payments are Automatic Payment plans with installments will automatically be drafted from the bank account or credit card information entered on the system. Students are contacted by LU email and telephone regarding all draft issues.

23. Graduate Orientation – Fall 2010 Installment Adjustments • Will be needed whenever there is a change on the student account as shown in Financial Check-In. • It is the student’s responsibility to check the Financial Check-In area of ASIST monthly, at least 5 days prior to scheduled payments. • Payments will NOT be adjusted automatically. The system will always draft the last confirmed amount. The new draft amount must be confirmed by the student through Financial Check-In.

24. Graduate Orientation – Fall 2010 Refund Process BEFORE REFUND IS RECEIVED, STUDENT MUST: • Register refund preference with Liberty ONE according to the instructions provided with the new ID card choosing from the following options: • Activate the card as a free debit card account and have all credit balances refunded to that account. (FASTEST METHOD) • Have the money refunded via electronic funds transfer to the student’s checking account.

25. Graduate Orientation – Fall 2010 Refund Process (continued) We have two refund processes: • AUTOMATED (preferred) - 3 business days from the day the loan money is credited to the student account. • MANUAL - Student need to refund request in writing by email, letter, FAX or in person at our cashier counter. 10-14 days (email is preferred): email sent to: studentrefunds@liberty.edu

26. Graduate Orientation – Fall 2010 Receiving the Refund WE CAN ASSURE STUDENT THAT THE REFUND WILL BE RECEIVED WITHIN THE FEDERAL STANDARD OF 14 DAYS FROM THE TIME THE CREDIT APPEARS ON THE STUDENT’S ACCOUNT.

27. Graduate Orientation – Fall 2010 The Refund Recipient • PLUS Loan:The parent, unless they have authorized Student Accounts in writing that the student can have the refund. • All Other Loans: The student. • Overpayment: The student submits written request with payee name and address.

28. Graduate Orientation – Fall 2010 Bills • The bill will be sent on or about the 26th of each month via email. • Finance charges of 12% APR will be charged to any unpaid balances starting in October.

29. Graduate Orientation – Fall 2010 Book Voucher Available only if the student has a Credit on the student’s account (as viewed in Financial Check-In) and choose not to wait for a refund. Otherwise, books can be purchased directly from the bookstore or other sources.

30. Graduate Orientation – Fall 2010 Processing the Book Voucher • Log onto ASIST • Choose Financial Check-In • Choose year and term (i.e. – Fall ‘10) • Go to Book Voucher link • CAUTION: The amount entered cannot be changed, increased, or removed.

31. Fee Appeals Process • Give students the opportunity to address fees that have been assessed to their account that they wish to dispute. • Financial Check-In must be completed for the current term. • All supportive documentation must be included with the appeal as attachments. • Must have been a university error.

32. Fee Appeals Process www.liberty.edu/studentaccounts

33. Fee Appeals Process • Fees that can be Appealed: • $125.00 Late Check-In Fee • $35.00 Returned Payment Fee • $79.00 Transportation Fee • $265.00 Activity Fee • An appeal must be submitted within 30 days of billing/notification.

34. Graduate Orientation – Fall 2010 Key Contacts Email: studentaccounts@liberty.edu Phone: 434-592-5100 or Toll Free at 888-632-5551 Fax: 434-582-2620

35. Commuter Affairs Larry Provost, Director

36. Commuter Web Site www.liberty.edu/commuter • Spiritual Support • Moving Off-Campus • Find a Place to Live • Commuter Resources • Campus Connections • Lynchburg Community • Contact Info • FAQ

37. Finding a Place to Live

38. LU Apartment Finder www.liberty.edu/apartmentfinder Please be aware that the City of Lynchburg allows only three (3) unrelated people to occupy a dwelling.

39. Fall Apartment Fair Monday, November 1, 2010 11am-3pm DeMoss Hall • 15+ Exhibitors • Free food and giveaways!

40. Resources for Commuters

41. Research Crime Statistics in Your Area Cindy KozerowCrime Prevention SpecialistLynchburg Police Department (434) 455-6145

42. Renter’s Insurance What if… • Someone breaks in and steals my stuff? • Fire or water damages my apartment and my stuff? • My dog bites my neighbor? • A friend sprains his ankle while visiting on my property? Consider protecting your stuff with Renter’s Insurance for the small price of a pizza a month. ALLSTATE, STATE FARM, NSSI.COM & OTHERS

43. Online Student Center www.liberty.edu/onlinestudentcenter • Buy & Sell Books, Furniture, Cars, etc..

44. Commuter Meal Plans http://libertydining.com

45. UPASS Ride the GLTC bus for FREE anywhere in Lynchburg, with your Flames Pass!

46. NEW! COMMUTER BUS ROUTES • www.liberty.edu/transit Direct Service to: • Cornerstone • Walden Pond • Old Mill • Forestbrook • County Green

47. Park and Ride (and $ave!) Park your car at one of the following locations and step off the bus on campus. Available from: • The Plaza (Memorial Avenue) (Bus 4F) • Macy’s (River Ridge Mall) (Bus 4F) • LU Residential Annex (Odd Fellows Rd) (Bus L3) DOOR-TO-DOOR CONVENIENCE NO COST(Must register) Learn more: www.liberty.edu/transit

48. Join a Carpool www.liberty.edu/transit • Best parking on campus! • Lower vehicle registration fee • Save up to $800 per year • Carpool hangtags used on any vehicles registered

49. Commuter Meet-n-Greet Where: Legacy at Linden Park When: Monday, October 25, 2010 6:00pm-7:00pm FREE FOOD & DRINKS

50. Spiritual support