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Metrics

Metrics. Metrics. Must measure results, not activity Must be timely Must be visible Must minimize sub-optimization. What Are Key Performance Indicators (KPI)?.

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Metrics

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  1. Metrics

  2. Metrics • Must measure results, not activity • Must be timely • Must be visible • Must minimize sub-optimization

  3. What Are Key Performance Indicators (KPI)? • Key Performance Indicators are quantifiable measurements, agreed to beforehand, that reflect the critical success factors of an organization.

  4. SWRMC Vision • To be the Navy’s premier maintenance organization.

  5. Before Metrics are Collected • Team / workforce must be in agreement about what they are collecting • Management must buy in • Collection must be part of the change management process

  6. Measuring SWRMC AWR Flow SWRMC RMAIS Database AWRwip AWR out AWRin Lead Time = AWR wip / (AWR out Completed/Specified Time Span)

  7. AWR Metric

  8. KPIs Reflect The Organizational Goals • Increased mission readiness • Improved response time • Reduce ship down time • Decreased staff overhead costs • Decreased contractor support costs • Reduce overall repair costs

  9. KPIs Must Be Quantifiable • How do you measure morale? • What is our return on investment?

  10. Make Data Visible

  11. Value Stream Measures • Cycle Time • Total Cycle Time • Queue Time (Wait) • Total Lead Time

  12. Timeline Total Wait Time Wait Time Queue Time +Total Cycle Time Cycle Time Cycle Time Cycle Time Total Lead Time

  13. Baseline Measures

  14. Other Lean Measures • Lead time reduction • Inventory reduction • Productivity improvement • Floor space savings • Quality improvement • Steps eliminated • Cost reduction • Reduction of paperwork • On-time delivery

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