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Infotech Enterprises Limited

Infotech Enterprises Limited. www.infotech-enterprises.com. Quality as Value Arbitrage. B V R Mohan Reddy, Infotech Enterprises Limited May 23, 2009. Introduction. Quality as value arbitrage – clients derive higher value through quality.

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Infotech Enterprises Limited

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  1. Infotech Enterprises Limited www.infotech-enterprises.com Quality as Value Arbitrage B V R Mohan Reddy, Infotech Enterprises Limited May 23, 2009.

  2. Introduction • Quality as value arbitrage – clients derive higher value through quality. • Initial outsourcing advantage for the clients - cost arbitrage. • India advantage – capacity & capability. • Looking forward - value and innovation. • Focus of Indian companies - on processes & certifications • But • Quality is beyond these Statistics: CMMI - India has 57 level 5 companies out of 181 world wide. India has 224 CMMI companies out of 2400 companies covering 60 nations world wide. ISO 27001 - India ranks 3rd in ISO 27001 certifications after Japan & Britain with 204 certifications. ISO 9001 - India has more than 7700 companies certified for ISO 9001.

  3. Quality • Quality has many definitions. • Quality = Maximization of Perceived Value. • Quality to us is Customer satisfaction • Quality is measured constantly through: • Transactional Customer Feedback, • Periodic Market Feedback, • Independent surveys)

  4. 3 (Cost) X 3 (Value) Matrix Continued

  5. Our Success Story - .PPT People ToolsTechnologyTraining Process

  6. Quality Tools – Our Experience Apply quality tools on day to day activities, help the organisations to reduce waste, increase productivity and quality. Few of the tools ….

  7. Conclusion Effective institutionalization of Quality tools Encouragement of employees Value creation – a movement across the company Q&A Thank You www.infotech-enterprises.com 11, Software Units Layout, Madhapur, Hyderabad – 500081 Tel: +91-40-66624355, Fax: +91-40-23101405 Email: info@infotechsw.com Our Vision: Delivering innovative solution together for a better future Our Mission: Provide the best technology services and solutions to industry and governments world wide

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