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Resource Check-Up & Diagnosis: Conducting a Database Audit

Resource Check-Up & Diagnosis: Conducting a Database Audit. Brandi Nieland 2-1-1 Maryland, Baltimore Donnie House 2-1-1 Helpline, Tulsa. 2-1-1 Maryland. 2-1-1 Oklahoma. Reasons for Conducting a Database Audit. Quality Control Merged Databases Software Migrations Multiple Users.

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Resource Check-Up & Diagnosis: Conducting a Database Audit

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  1. Resource Check-Up & Diagnosis: Conducting a Database Audit Brandi Nieland 2-1-1 Maryland, Baltimore Donnie House 2-1-1 Helpline, Tulsa

  2. 2-1-1 Maryland

  3. 2-1-1 Oklahoma

  4. Reasons for Conducting a Database Audit • Quality Control • Merged Databases • Software Migrations • Multiple Users

  5. Reasons for Conducting a Database Audit • AIRS Standard Implementation • New Standards • AIRS Accreditation Requirements • Secret Shopper • Review Prior to Site Visit

  6. Types of Database Audits - Oklahoma • Service Type Audits • (i.e. Food Pantries) • Database Element Spot Checks • (i.e. Service Hours) • Download to Access/Excel • City/County Checklist

  7. Types of Database Audits • Randomized Agency Record Audit • Percentage/Number of Records • All Updated Records • Audits vs. Peer Reviews

  8. Audit Tools - Maryland • AIRS Resource Database Self-Assessment Tool • Style Guide • Audit Form

  9. Audit Tools - Oklahoma • Style Guide • Resource Specialist Checklist • Audit Form

  10. Audit Process - Maryland • Completing the Audit • Review in resource module • Survey to agency

  11. Audit Process - Oklahoma • Completing the Audit • Review in resource module • Review in contact module • Review online

  12. Audit Process • Providing Feedback to Specialists • Making Corrections/Adjustments • Keeping Records

  13. Lessons Learned • Objective vs. Subjective • Consistency in the Auditor is Key • Balance Negative and Positive

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