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Customer Board Meeting June 23, 2011

United States Department of Agriculture Office of the Chief Financial Officer National Finance Center. Customer Board Meeting June 23, 2011. United States Department of Agriculture Office of the Chief Financial Officer National Finance Center. Old Business Updates.

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Customer Board Meeting June 23, 2011

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  1. United States Department of Agriculture Office of the Chief Financial Officer National Finance Center Customer Board MeetingJune 23, 2011

  2. United States Department of Agriculture Office of the Chief Financial Officer National Finance Center Old Business Updates

  3. United States Department of Agriculture Office of the Chief Financial Officer National Finance Center Status of Remedy

  4. Remedy StatusGESD Initiatives • Future (Fiscal Year 2011/2012) • Administrative Billings and Collections (ABCO)/ Claims Help Desks • In progress, Solution Document signed-off May 2011 • Working on implementation schedule • Remedy Requestor Console • Finalizing Requirements • Pay Tech Pilot (Coast Guard FY 11 Qtr 3) • Change Management (for Software Change Requests) • Requirements submitted March 31, 2011 • Task Order (SOW) – completed • Kick-off meeting June 14, 2011

  5. United States Department of Agriculture Office of the Chief Financial Officer National Finance Center Customer User AcceptanceTest Environment Update

  6. CUSTOMER USER ACCEPTANCE TEST (CUAT) STATUS • PP12 Scheduled Release • Addressed lessons learned from PP04 testing • Began test preparations earlier - Kick-off meeting held on April 26, 2011 • Provided test strategies/cases for the testing of projects • Addressed user access issues in advance of testing • The release notes were updated to identify projects that were available to test • Improved communications • Commencement meeting on May 16, 2011 • Provided daily updates • job stream • issues/defects • action items • test results

  7. CUSTOMER USER ACCEPTANCE TEST (CUAT) STATUS • PP12 Scheduled Release Test Progress • Testing was conducted May 23, 2011 – June 8, 2011 • 11 agencies participated • 18 projects were available to test • EmpowHR added to the CUAT environment • Testing Enhancements • Procedures were updated to include instructions for EmpowHR testers • Job stream modified to include EmpowHR imports and exports • Test data loaded and verified prior to testing

  8. CUSTOMER USER ACCEPTANCE TEST (CUAT) STATUS • PP12 Scheduled Release Milestones • Conducted Go/No Go meeting June 8, 2011 • Conducted Lessons Learned meeting June 16, 2011 • Assessing feedback from customer surveys, due June 13, 2011 • Using feedback from customer, continuing to improve and streamline the CUAT process

  9. CUSTOMER USER ACCEPTANCE TEST (CUAT) STATUS • Future Enhancements • Pay Period 20 • Improving the usability of the Payroll Personnel User Acceptance Data Entry System (PUDS) • STAR Web • webTA • Spring 2012 • Employee Personal Page (EPP) • Reporting Center

  10. United States Department of Agriculture Office of the Chief Financial Officer National Finance Center Help Desk Consolidation

  11. GESD Help Desk Consolidation • Help Desk Assessment • Contract awarded to Morgan Franklin: February 25, 2011 • Assessment: March 2011 – May 2011 • Assessment delivered: June 6, 2011 • Goals • Improved customer satisfaction • Consolidated Help Desk under one organizational structure • Streamlined workflow, overall cost reductions and explore process improvements • Optimized and flexible staffing ratios • Examine proposed “To Be” Service Desk offering and obtain “Roadmap” for Help Desk consolidation

  12. GESD Help DeskNext Steps • Implementation Roadmap Overview • Consists of six individual related projects managed by a Program Management Office • Plan and Design • Develop Technology Blueprint • Document Business Processes and Standard Operating Procedures • Design Training and Quality Assurance Program • Develop and execute new operational model for processing centers

  13. United States Department of Agriculture Office of the Chief Financial Officer National Finance Center Risk Mitigation for Legacy Payroll/Personnel System

  14. Risk Mitigation for Legacy Payroll/Personnel System • Reasons for Modifications • High cost of maintenance and upgrades • Complexity of managing changes • Shrinking knowledge base • Lack of automated processes for workflow and approvals • Limited reporting capabilities (addressed in Data Warehouse Solution) • Goals • Reduce costs • Reduce timeframe for implementing enhancements • Simplify back-end process • Provide easier access to data for customers

  15. Mainframe Distributed/Web Risk Mitigation for Legacy Payroll/Personnel System Legacy .NET User Interface .NET RDMS .net – PINQ, IRIS, TINQ, PMSO Data Management Batch Processing Batch Processes Batch Processes

  16. Risk Mitigation for Legacy Payroll/Personnel System July – Sept 2011 Oct – Nov 2011 Nov – Jan 2012 Dec – Feb 2012 Jan – Oct 2012 Mar – Nov 2012 Apr – Dec 2012 Oct – March 2012 Nov – Apr 2013

  17. United States Department of Agriculture Office of the Chief Financial Officer National Finance Center Enterprise Reporting Strategy

  18. NFC Enterprise Reporting • Accomplishments to Date: • Completion of business case resulting in selection of Oracle technology • Partnership formed between NFC, Deloitte and Oracle • “Next Steps” milestones defined • Pilot project selected and started (One USDA Dashboards) • Current Activities: • Establishing roles and responsibilities to support staffing • Conducting technology sessions to define technology platforms and logistics • Conducting planning sessions to define agency reporting requirements • Finalizing pilot requirements (One USDA Dashboards)

  19. NFC Enterprise Reporting • Future Initiatives • FY11 • Complete definition of agency reporting requirements • FY12 • Production implementation of pilot (One USDA Dashboards) • Development and implementation of first production build including Payroll/Personnel data for customer agencies

  20. United States Department of Agriculture Office of the Chief Financial Officer National Finance Center Recap of PRT MeetingMay 2011

  21. Schedule Release Summary • As of May 3, 2011 • GESD Projects Scheduled • 138 projects scheduled • GESD Projects Unscheduled Breakdown • 23 projects on hold • 60 awaiting response • 157 FRD in process • 89 TBD

  22. Schedule Release Summary (Continued) • TBD Project Breakdown by Line of Business (LOB) as of May 3, 2011

  23. Schedule Release Status • CY 2011 PP12 Projects • 68 projects scheduled • CY 2011 PP20 Projects • 32 projects scheduled • CY 2011/2012 Annual Release Projects • 5 projects scheduled • Off Release Projects • 33 projects scheduled

  24. Software Change Request Totals • Software Change Requests (SCRs) • 2009, 547 SCRs completed • 2010, 540 SCRs completed • 2011, 169 SCRs completed (as of May 3, 2011)

  25. Software Problem Report – Average Age at Closure (Days)

  26. Software Problem Report (SPR) Totals • SPRs • 2009, 1,265 SPRs completed • 2010, 1,490 SPRs completed • 2011, 525 SPRs completed as of April 30, 2011

  27. PPS – Help Desk Statistics

  28. webTA Hosting Plus – Help Desk Statistics

  29. United States Department of Agriculture Office of the Chief Financial Officer National Finance Center New Business

  30. Customer Board Meeting • Election of Members • Charter Approval • Annual Report Discussion

  31. United States Department of Agriculture Office of the Chief Financial Officer National Finance Center EmpowHR In-sourcing

  32. EmpowHR In-sourcing Project Overview • Historically, Federal contractors have performed the applications support for the EmpowHR Program including operations and maintenance, system enhancements, Agency migrations and other special projects • The EmpowHR In-sourcing Initiative is a project currently underway by the NFC to transition the EmpowHR applications support from Federal contractors to in-house Federal Staff • In this new in-sourced model, NFC will have complete ownership and control over the EmpowHR application including incident management, development management, change management and release management The goal of the in-sourcing initiative is to enhance EmpowHR’s applications support services while minimizing the impact on business operations and services to current customers

  33. EmpowHR In-sourcing Project: Update Key Accomplishments Upcoming Activities • Continue to recruit, assess and on-board all staff required to meet the needs of in-sourcing initiative • Collect , organize and assess all requested documentation from current contractor • Conduct knowledge sharing and capability transfer sessions between current federal contractor and NFC current/new staff • Attend internal and formal external training (NFC Staff) • Shadow current contract staff on all identified capabilities (NFC Staff) • Implement Stat and Control M • Designed in-sourced operating model, governance structure and organization • Finalized 15 month transition contract with current contractor to ensure seamless transition • Posted over 18 vacancies and initiated screening of candidates for in-sourced organization • Awarded and scheduled formal technical training for new and existing NFC Staff • Identified topics, date and participants to attend ~20 knowledge transfer sessions between current contractor and NFC staff • Developed and tested enhanced tools to support in-sourcing initiative (e.g., Stat, Control M) • Deployed external communications via NFC website to provide project statuses to all stakeholders

  34. In-sourcing Timeline

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