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Service Desk Update

Service Desk Update. OITS Central Office Team. Dave Frederick – Director, Network Operations Center Julie Niehues – Director, Professional Services. RFP Status. Awarded contract to Column Technologies on June 27, 2013. Column Technologies is a BMC partner.

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Service Desk Update

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  1. Service Desk Update

  2. OITS Central Office Team • Dave Frederick – Director, Network Operations Center • Julie Niehues – Director, Professional Services

  3. RFP Status • Awarded contract to Column Technologies on June 27, 2013. • Column Technologies is a BMC partner. • The Service Desk tool for Kansas will be BMC RemedyForce.

  4. Next Steps – OITS Rollout • OITS’ Central Office will be the first group to roll out the Service Desk Tool. • Working to complete Column’s pre-project templates and workbooks. • Working on obtaining approval for Detailed project plan from KITO. • Mid-August project execution. Completed by early October.

  5. Next Steps – Agency Rollout • Communication will be coming out to agencies ASAP. • Looking for agencies to volunteer be a part of the first rollout. • Planning to leverage Column Technologies for the first few rollouts, then OITS Staff will lead the final rollouts.

  6. Service Desk Update Questions?

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