1 / 67

cross roads Youth & Family Services

cross roads Youth & Family Services. Quality & Continuous Improvement Forum 5 th December 2012. Welcome. Confirmation of Minutes. Welcome to Bridgehaven. &. Wendy Brokenshire Program Manager. Bridgehaven. Mid Cycle Report. Actions from previous Forum. Case Notes Client File Audits

caesar-kline
Download Presentation

cross roads Youth & Family Services

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. crossroadsYouth & Family Services Quality & Continuous Improvement Forum 5th December 2012

  2. Welcome

  3. Confirmation of Minutes

  4. Welcome to Bridgehaven & Wendy Brokenshire Program Manager

  5. Bridgehaven

  6. Mid Cycle Report

  7. Actions from previous Forum Case Notes Client File Audits Client Feedback

  8. Case Notes procedures • Finalising DRAFT Policy Document • SMT endorsement • Quality System – Case Notes Audit • Training

  9. Client File Audits • Development and implementation of a Network Client File Keeping Standard • Review of Case Management Practice • Review and refinement of Client File Audit Tool and Program Specific Tool. • Snap-shot audits to check the effectiveness of the above quality activities.

  10. Client Feedback Are you on target?

  11. New Business Risk Management Staff Survey Brand Style Social Media

  12. Risk Management SMT & PM Introduction TodayWhyOur Journey thus far How Workshop – 20th Feb 2013

  13. Communicate & Consult Monitor & Review Establish the Context Risk Assessment Process Identify the Risks Analyse the Risks- TSA scale Evaluate the Risks Treat the Risks Risk Management Steps

  14. Risk Management Risk is the chance of something happening that will have an impact on the achievement of our strategic plan or operations. Risk Assessment is the overall process of risk analysis and evaluation.

  15. Risk Management Risk Management is the effective management of potential opportunities and adverse events within Crossroads . Risk Management Process is the systematic application of management policies, procedures and practices to the tasks of establishing the context, identifying, analysing, evaluating, treating, monitoring and communicating risk.

  16. Risk Management SMT – Network Risk Register Workshop – 20th February Program Risk Register

  17. Staff Survey • Update on Plan • Questions received & collated • Working Group • Survey Monkey Tool developed • On-line (2013) • Analysis of results • Next steps...

  18. The Salvation Army Australia Southern Territory Brand Charter / Style Guide 2012 Phase One Stationery Suite

  19. Who is Australia’s most trusted organisation? No. 1 The Salvation Army = 25% No. 2 Australian Red Cross = 13% No. 3 Cancer Council = 6% No. 4 St Vincent de Paul = 5% No. 5 RSPCA = 4% No. 6 World Vision = 3% No. 7 Guide Dogs Australia = 2% No. 8 Royal Children’s Hospital = 2%

  20. Brand recognition 96%

  21. So what do we do? We create a style guide!

  22. A Style Guide must.. • Provide clarity of voice • Allow harmonious integration • Harness brand equity • Respect core values • Provide a platform for longevity • Ensure unique individuality

  23. Step 1 – The basic building blocks for a great style guide • Structure • A creative foundation to build on • A font of our own But we’re not alone..

  24. Gloria Jeans – “Trade Gothic”

  25. Honda – “Prototype”

  26. Whirlpool – serif to sans serif

  27. Nissan – Nissan sans serif

  28. The font designed exclusively for The Salvation Army, Australia Southern Territory “Calibri” – the substitute default Word font for general use The Salvation Army The Salvation Army

  29. Unlimited licences across the Territory • Exclusive rights to The Salvation Army Southern Territory • Webfonts provided

  30. Promotion and protection of brand Letterhead Foundation device supports all design and represents “the turning of a page” Department, territory, address and contact details. Founder, General and Territorial Commander Incorporation of Mission Intentions

  31. Envelopes

  32. With compliment slips

  33. Business cards

  34. Business cards – reverse variations

  35. Business cards variations • Requests for variations must be made in writing to the Brand and Marketing Manager who will seek approval from: Territorial Communications Director and/or Territorial Communications and Fundraising Secretary

  36. Sub brand business cards

  37. Sub brand letterhead

  38. Sub brand letterhead

  39. Email signature Garry Tanner Territorial Communications Director Communications and Fundraising Department | Australia Southern Territory 95 -99 Railway Road, Blackburn VIC 3130 | PO Box 479, Blackburn VIC 3130 T03 8878 2427 | M0458 600 766 | F03 8878 4844 garry.tanner@aus.salvationarmy.org | salvationarmy.org.au

  40. Follow on page and Fax cover sheet

  41. Stationary Continue to use current stock Watch stock levels and allow 6 weeks for design, approval, printing and delivery.

  42. Social Media Joel Smith Social Media Community Coordinator @ THQ On the Crossroads Work Plan SMT – Briefing early 2013

  43. Trending & Analysis CIAL

  44. Our Mission To support individuals and families; upholding their dignity, working to increase their social inclusion and economic opportunities, and advocating for initiatives that create a just community.

  45. Our values • Human Dignity • Justice • Hope • Compassion • Community

More Related