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Performance Management: A fractured fairy tale

Performance Management: A fractured fairy tale. The wicked Queen. The Princess. The MAGICIAN!!!. Bad. The Jester. Good. The Handsome Prince. Once upon a time or Long, long ago…. FRACTURED FAIRY TALES. YOU CAN DEVELOP GOOD OUTCOME MEASURES EVEN IF YOU DON’T HAVE GOOD OUTCOMES.

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Performance Management: A fractured fairy tale

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  1. Performance Management: A fractured fairy tale

  2. The wicked Queen The Princess The MAGICIAN!!! Bad The Jester Good The Handsome Prince Once upon a time or Long, long ago…..

  3. FRACTURED FAIRY TALES YOU CAN DEVELOP GOOD OUTCOME MEASURES EVEN IF YOU DON’T HAVE GOOD OUTCOMES MEASURING SOMETHING IS BETTER THAN MEASURING NOTHING IF YOU ENGAGE THE ORGANISATION IN DEVELOPING OUTCOMES AND MEASURES THEY WILL ACCEPT OWNERSHIP OF THEM DATA NEEDS NO EXPLANATION PERFORMANCE MANAGEMENT HAS AN END….

  4. YOU CAN DEVELOP GOOD OUTCOME MEASURES EVEN IF YOU DON’T HAVE GOOD OUTCOMES

  5. The Problem: *Reinterpretation of the outcome *Additional time and resources *Measures lack relevance *Difficult for audience to understand the connection

  6. “Effective, broad and integrated long-term strategies for social and economic development, environmental sustainability and growth management to achieve positive environmental, economic, social and cultural outcomes for the city that are aligned with public infrastructure investment.” “The lifestyle and opportunities are seen as advantages.” “The new Planning Scheme improves the provision of affordable and accessible housing, whilst also ensuring high quality social outcomes.”

  7. Our Solution: *Try to develop good outcomes *Education *Communication *Early engagement *Organisational engagement

  8. MEASURING SOMETHING IS BETTER THAN MEASURING NOTHING

  9. The Problem: *Undermines credibility *Unnecessary work *No genuine progress information *Drive bad behaviour

  10. *Undermines credibility *Unnecessary work *No genuine progress information *Drive bad behaviour The Problem: *Weak analysis and ineffectual reports

  11. Our Solution: *Consistent methodology *Continuous review and improvement *We can’t measure everything *Less is more

  12. IF YOU ENGAGE THE ORGANISATION IN DEVELOPING OUTCOMES AND MEASURES THEY WILL ACCEPT OWNERSHIP OF THEM

  13. The Problem: *Delivery focus *Busy *Lack understanding *Poor relationships

  14. Our Solution: *Education *Personal engagement *Early engagement *Know your stuff *Follow up *People people *Know where it goes

  15. DATA NEEDS NO EXPLANATION

  16. The Problem: *Different interpretations *No context *Clear result not obvious

  17. Our Solution: *Don’t include the data *Provide analysis and recommendations *Exception reporting *Represent our data graphically *Include explanations *Summarise results against plans

  18. PERFORMANCE MANAGEMENT HAS AN END….

  19. The Problem: Things change…

  20. Our Solution: *Constant review *Measure library *Throw things out *Confirm stakeholders needs

  21. REALITY CHECK YOU CAN DEVELOP GOOD OUTCOME MEASURES EVEN IF YOU DON’T HAVE GOOD OUTCOMES – BUT NOT EASILY!! MEASURING SOMETHING IS NOT BETTER THAN MEASURING NOTHING ENGAGING THE ORGANISATION IN DEVELOPING OUTCOMES AND MEASURES DOESN’T MEAN THEY WILL ACCEPT OWNERSHIP OF THEM DATA NEEDS AN EXPLANATION PERFORMANCE MANAGEMENT NEVER ENDS….

  22. All characters appearing in this work – even those based on real people - are fictitious. Any resemblance to real persons, living or dead, is purely coincidental. • All events described herein actually happened, though on occasion the author has taken certain, very small, liberties with the truth, because that is his right as the author. • I hope you enjoyed the presentation. QUESTIONS

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