Sedgwick County Department on Aging/ Central Plains Area Agency on Aging February 26, 2013

1. On The Move: Overview of Current Mobility Management Best Practices and Activities in AAAs & ILCs Sedgwick County Department on Aging/ Central Plains Area Agency on Aging February 26, 2013 California Department of AgingTransportation/Mobility Webinar

2. Brokerage Defined A brokerage is a method of transportation service delivery where an administrative facility or “gatekeeper” matches a passenger with an appropriate contracted provider to meet individual needs through a centralized trip request. Sedgwick County Transportation SCT is a semi-brokerage operational since 1998 that provides 90% of services through contracted vendors and 10% directly.

3. Services • Service area: Sedgwick County, KS 1,009 square miles; 79% rural, 21% urban/suburban • Centralized call center; all rides preauthorized • Non-emergency transportation • Demand response • Door-to-door, assisted • Sedans, minivans & wheelchair lift/ramp vehicles • 24/7 transportwhen available • 24 hour advance reservations taken during call center hrs • Serves rural, age 60+, caregivers, persons with physical disabilities • Contracted volunteer transportation through senior centers

4. Annual Operating Budget: $813,657

5. Past & Potential Future Funding Potential Future New Freedom Job Access-Reverse Commute U.S. Administration for Community Living Veterans Administration NCST grants Easter Seals grants Medicaid Contracts with organizations & private businesses Fund raising events Health related grants Foundations FTA 5309 - facility Past • New Freedom • Kansas Council on Developmental Disabilities • Medicaid – Title 19 & Physical Disability Waiver • U.S. Department of Housing & Urban Development (ROSS grant) • Local mental health organization • Local low vision organization • Chartered trip revenue

6. Private Transit Contracted Service Providers ABC Taxi American Cab Wisdom Travels First Class Rita’s Rides Tornado Transit Non-Profit Human Service CPRF/Timber Lines KETCH

7. Trips by Trip PurposeTotal provided in 2012: 28,008

8. Fares & Vendor Reimbursement Fares • $3.00 one-way • OAA III-E rides are by donation only • FTA 5317 New Freedom rides have no co-pay • FTA 5311 volunteer rides have no co-pay Reimbursement • Averages $1.75 per mile; rates are lumped (6 to 8 miles=$13) • Multiple riders, same pick up & destination paid as single trip • Multiple riders, different pick up, same destination rate • No shows $5 flat reimbursement • 60+ minute wait results in forfeiting reimbursement

9. Meet a SCT Customer • Mr. B is 71 years old • Cheney resident • Uses wheelchair, can transfer • Visually impaired, on oxygen • T/Th/Sat trips to dialysis • 45 min one-way on vehicle • 5 hrs on dialysis • Trips provided directly, too far for vendors • Daughter takes him home • $3 one-way customer fare • Taxi: $42; transit agency: $153; non-profit: non-existent

10. Successes • Single point of entry call center improves access • Variety of funding sources and affordable service • Serving multiple populations and mixing on trips • Direct service for greater distance trips • Downsizing vehicles for greater efficiencies • Software allowing GPS and AVL capability • Competition for rides among providers promotes excellence • Consistent standards &policies among providers • Partnership with RSVP and senior centers • Vehicle graphics and logo that diminish stigma

11. Lessons Learned • Multi-passenger loads to maximize efficiency limits customer usage to constrained times • Inclement weather back-ups • Foundation funding is difficult to obtain • Expansion when needed may not always be feasible • Transporting from rural city to rural city is not workable • Transfer destinations have pros and cons

12. Contact KandaceBonnesen, Operations Manager Sedgwick County Transportation Sedgwick County Department on Aging/ Central Plains Area Agency on Aging 2622 W. Central, Suite 500 Wichita, KS 67203 316.660.5157 kbonnese@sedgwick.gov