1 / 18

Maximizing the Impacts of Online Feedback

Explore how online feedback can be used to increase the impact of patient experiences in healthcare, with insights from the CEO of Care Opinion CIC and the Real-time iHub QI study.

cjacob
Download Presentation

Maximizing the Impacts of Online Feedback

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. How do we maximise the impacts of online feedback? James Munro, CEO, Care Opinion CIC

  2. The world is changing – fast

  3. Are we there yet?

  4. Sheffield: EURIPIDES study, 2019

  5. Increasing the impact of feedback

  6. Real-time iHub QI study Online feedback via Care Opinion Structured conversations with people about their experiences of care Care team discusses and agrees improvement opportunities Report on progress via Care Opinion Test and evaluate improvements Implement and spread improvements

  7. “We’re often told the NHS must be patient-centred. Care Opinion helps us understand what that means in practice.” Fiona Tevendale Student nurse Edinburgh

  8. Learning from online stories • patient experience • person-centred care • communication • empathy and compassion • ethics • quality improvement • leadership • responding to complaints • inter-professional learning • digital professionalism

  9. New tools for online learning

  10. Hear the patient voice at every level – even when that voice is a whisper. Don Berwick August 2013

More Related