Prepared for Texas Competitive Electric Market

1. Prepared for Texas Competitive Electric Market Transmission and Distribution Service Providers (TDSPs) Design Document for the Release 4.3of theCommon Advanced Metering SystemWeb Portal and Data RepositoryDesign, Build, Test, DeployRelease 4 Design Document for SMT 3rd Party HAN Designv1 September, 2012 1 IBM Confidential

2. Document Information This Design Document outlines the functional and technical designs that support the build, test and deploy of 3rd Party HAN Functionality Revision History Approvers IBM Confidential

3. Table of Contents 3 IBM Confidential

4. Functional Design: HAN Functionality 3rd Party – Add HAN Device 4 IBM Confidential IBM Confidential

5. Table of Contents 5 IBM Confidential

6. 3rd Party Initiates a HAN Device Agreement Traceability Matrix Business Requirement Description Process Description Business Requirement # Functional Tracker 3rd Party and Mobile # • 3rd Party meets with RES/Business customer and collects information • Ability for 3rd parties, customers, and TDSPs to set up LOAs. Note – This is in place for 3rd parties in 3rd Party Phase 1, Customers have the friends and family functionality, and this will not be implemented for TDSPs 3rd Party P1.1 BR – 019.015 • 3rd Party logs into SMT and navigates to My Account/3rd Party Agreement, then clicks on ‘Create LOA’ • Ability for 3rd parties, customers, and TDSPs to set up LOAs. Note – This is in place for 3rd parties in 3rd Party Phase 1, Customers have the friends and family functionality, and this will not be implemented for TDSPs 3rd Party P1.2 BR – 019.015 • On the ‘Create LOA’ page, 3rd Party enters the RES/Business info collected into SMT UI, affirm authorization and clicks ‘Submit’ to initiate the invitation • Ability for a 3rd party to attest on the common web portal that they have a Customer authorization (hardcopy or electronic) authorizing them to read only access the Customer’s data 3rd Party LOA P1.3 BR – 019.012

7. Customer Accepts 3rd Party HAN Device Provision RequestTraceability Matrix Business Requirement Description Process Description Business Requirement # Functional Tracker 3rd Party and Mobile # • Ability for a Customer to electronically authorize release of usage data to a 3rd party (i.e. someone other than the Rep of Record - either a REP, aggregator, or registered 3rd party). • RES/Business user opens email and clicks on “Accept” to start the acceptance process for the agreement P2.1 BR – 019 3rd Party • RES/Business user opens email and clicks on “Accept” to start the acceptance process for the agreement • Ability for a 3rd party to attest on the common web portal that they have a Customer authorization (hardcopy or electronic) authorizing them to read only access the Customer’s data 3rd Party LOA BR – 019.012 P2.1 • Ability for 3rd parties and / or Customers to receive a notification when access has been granted, access has been changed, or access has been revoked for an ESIID • SMT sends a confirmation email to the RES/Business user (with copy of LOA) indicating that 3rd party has been granted access to one-time report • SMT sends a notification email to the 3rd party that the LOA has been accepted 3rd Party P2.3, P2.4 BR – 019.014

8. Business Rules IBM Confidential

9. Functional Rules IBM Confidential

10. Table of Contents IBM Confidential

11. Note: 3rd Party must collect • from the customer: • Registered? Yes/No • If Yes, just User ID • If No, • Service Address • City • State • Zip Code • ESIID(s) • Meter #(s) • Company (if applicable) • First Name • Last Name • Title (if applicable) • Telephone Number • Email Address • Type of HAN Device • HAN Device MAC Address • Installation Code • Business or Residence - needed if customer chooses to register (optional) 3rd Party Initiates a HAN Device Provision Process Primary Storyboard P1.1 3rd Party meets with RES/Business customer and collects information (3rd Party) P1.2 3rd Party logs into SMT and navigates to My Account/Customer Agree,emts, then clicks on the ‘Provision HAN Device’ button (3rd Party, Mobile, 3rd Party LOA) P1.3 On the ‘HAN Provision’ page, 3rd Party enters the RES/Business info collected into SMT UI, clicks affirmation and clicks ‘Submit’ to initiate the provision request (3rd Party, Mobile, 3rd Party LOA) P1.4 If validation is successful, SMT gives success on the UI (3rd Party, Mobile) P1.5 SMT creates and stores HAN device provision request on SMT and sets status to “Add Acknowledged’ (3rd Party, Mobile) P1.6SMT creates a non-registered mechanism for RES/Business user to accept the HAN Provision Request (3rd Party) P1.7 SMT sends a HAN Provision Requestemail to RES/Business user with a copy of the request information entered by 3rd Party (3rd Party) P1.8 SMT sends a device provision request initiated confirmation email to 3rd Party (3rd Party) P1.1 SMT Full UI Experience P1.3 P1.4 P1.5 P1.6 P1.2 Mobile UI Experience P1.3 P1.4 P1.5 P1.6 RES/Business 3rd Party FTP API P1.8 P1.7 Email • Notes: • There will be an API to support a HAN Device Provision and De-Provision (current API to be modified to support new customer ‘Starts Pairing Window’ process) • May need a process when customer does not have an email address. Consumer’s Email 3rdParty’s Email 11 IBM Confidential

13. 3rd Party Agreement Status versus HAN Device Status mapping • HAN Agreement Statuses: • ADD • Pending • Not Accepted • Rejected • Accepted • REMOVE • Remove Pending • Remove Accepted • Remove Rejected • Closed • HAN Device Statuses: • ADD • Add Acknowledged by SMT • Add Acknowledged by TDSP • Add Pending • Add Rejected • Add Failed • Meter Ready • Device Added • REMOVE • Remove Acknowledged by SMT • Remove Acknowledged by TDSP • Remove Pending • Remove Rejected • Remove Failed • Device Removed IBM Confidential

14. 3rd Party Agreement Status versus HAN Device Status mapping 3rd Party Agreement Status HAN Device Status Pending Add Acknowledged by SMT Not Accepted Add Failed Add Device Rejected Add Failed Accepted Add Acknowledged by TDSP Add Pending Meter Ready Device Added Remove Pending Remove Acknowledged by SMT Remove Not Accepted Meter Ready/Device Added Remove Rejected Meter Ready/Device Added Remove Acknowledged by TDSP Remove Accepted Remove Device Remove Pending Remove Rejected Remove Failed Closed Device Removed IBM Confidential

15. HAN Agreement Status / HAN Device Provisioning Status (ADD) IBM Confidential

16. HAN Agreement Status / HAN Device Deprovisioning Status (REMOVE) IBM Confidential

17. Welcome, Tom 3rd Party Log Out 3rd Party initiates HAN Device Agreement:My Account / Customer Agreements page Page will display a search view if User has more than 25 customer agreements as per current production pattern Home | My Account | Usage | Notices | Help Customer Agreements HAN Device Messages My Profile Company Profile Manage Users Pending Approvals Note: HAN provisions are limited to the number of available HAN slots on the meter. Each meter has 5 slots My Account / Customer Agreements Search for Customer Agreements * Indicates a required field. Choose your search criteria and type in a one or more search items, OR import a list of search items from a file. Agreement Number(s) Customer Last Name ESIID(s) Meter Number(s) HAN Device MAC Address * Select type of agreement search criteria. Type one or more search items: (separated by commas) 102* Create a new: Ongoing HAN Services Ongoing Energy Data One-Time Energy Data Add HAN Device IBM Confidential

18. Welcome, Tom 3rd Party Log Out 3rd Party initiates HAN Device Agreement: Initiate HAN Device Agreement (page 1 of 2) Functional Rule 1: If customer is residential non-registered, display an optional language preference field. Do not display Language Preference field for business users Home | My Account | Usage | Notices | Help My Account / Customer Agreements / Initiiate HAN Device Agreement Customer Agreements HAN Device Messages My Profile Company Profile Manage Users Pending Approvals Functional Rule 2: If customer is a registered SMT user, then UI will prompt for only Customer’s email address and auto fill Customer Information fields Initiate HAN Device Agreement • Complete this form to send an invitation to your customer for a HAN Device Agreement. • The invitation will be sent to the customer address you provide. • If your customer is already registered on SMT, please provide the customer email address associated with their SMT account • *Indicates a required field Functional Rule 3: Meter Number, ESIID and Email fields must be validated. Functional Rule 12: If enters multiple meters or devices during customer agreement initiation, SMT will create separate agreements for each meter or device *Is customer already registered with SMT? *Is customer a residential or business user? Customer Information *First Name: Middle Initial: *Last Name: Title: Language Preference: Company Name (if applicable) *Street: *City *State *Zip: Phone Number: *Email Address: *HAN Device 1 *Meter Number *ESIID Device Description *Type of HAN Device *HAN Device MAC Address *Installation Code Yes? No? Yes? No? • Validation: • ESIID/Meter#/MAC Address combination is not valid: • Your 3rd Party Agreement request cannot be completed at this time due to one of the following reasons: • The ESIID specified is incorrect • The Meter # specified is incorrect • The MAC Address specified is not correct • The ESIID/Meter # pair specified is not correct • - The customer may not have a Smart Meter yet. A meter with a digital display is not necessarily a Smart Meter. The customer should contact their REP to determine their meter type. • If the customer has recently received their Smart Meter, the meter information may not be available for access through the Smart Meter Texas portal until up to 60 days after installation of the Smart Meter • ESIID/Meter #/Email combination is not valid: • - The ESIID/Meter #/Email combination specified is not valid Up to total 5 HAN Devices can be included in this page Add Another HAN Device IBM Confidential

19. Welcome, Tom 3rd Party Log Out 3rd Party initiates HAN Device Agreement: Initiate HAN Device Agreement (page 1 of 2) Home | My Account | Usage | Notices | Help My Account / Customer Agreements / Initiiate HAN Device Agreement Customer Agreements HAN Device Messages My Profile Company Profile Manage Users Pending Approvals Initiate HAN Device Agreement • Complete this form to send an invitation to your customer for a HAN Device Agreement. • The invitation will be sent to the customer address you provide. • If your customer is already registered on SMT, please provide the customer email address associated with their SMT account • *Indicates a required field *Is customer already registered with SMT? *Is customer a residential or business user? Customer Information *First Name: Middle Initial: *Last Name: Title: Language Preference: Company Name (if applicable) *Street: *City *State *Zip: Phone Number: *Email Address: *HAN Device 1 *Meter Number *ESIID Device Description *Type of HAN Device *HAN Device MAC Address *Installation Code *HAN Device 2 *Meter Number *ESIID Device Description *Type of HAN Device *HAN Device MAC Address *Installation Code Yes? No? Yes? No? HAN Device # 1 HAN Device # 2 Up to total 5 HAN Devices can be included in this page Cancel Add Another HAN Device IBM Confidential

20. Welcome, Tom 3rd Party Log Out 3rd Party initiates HAN Device Agreement: Initiate HAN Device Agreement (page 2 of 2) Home | My Account | Usage | Notices | Help Functional Rule 4: Company Name field will display information from Company Profile and cannot be edited Customer Agreements HAN Device Messages My Profile Company Profile Manage Users Pending Approvals 3rd Party Information Company Name: ACME ABC Contact Name: John Smith Contact Phone: 987-345-2345 Contact Email: john.smit@acmeabc.com Comments: Functional Rule 5: Contact Name, Phone, and Email will be auto populated from personal profile but can be manually overwritten Verification processes will be triggered by clicking Create Agreement button. SMT will verify that there are enough slots on the meter to support the request. If there are no available slots, SMT will deliver an error message on the UI. If validation is successful, SMT will create the agreement and initiate HAN Device provisioning process. Create Agreement IBM Confidential

21. Welcome, Tom 3rd Party Log Out Home | My Account | Usage | Notices | Help Customer Agreements HAN Device Messages My Profile Company Profile Manage Users Pending Approvals • HAN Device Agreement Request Sent • Your customer agreement invitation has been submitted • You will receive a confirmation e-mail. • This request has been added to your Customer Agreements list in Provision Request Email Sent to Customer status. • The customer will receive an e-mail with a link to accept the invitation. • An e-mail will be sent to you once the invitation has been accepted. 3rd Party initiates HAN Device Agreement: Customer Agreement Initiation confirmation page P1.5 SMT creates and stores Customer Agreement request on SMT P1.7 SMT sends a HAN Provision Request email to RES/Business user with a copy of the request information entered by 3rd Party P1.8 SMT sends a device provision request initiated confirmation email to 3rd Party (CC Email – see P1.7) 3rd Party initiated HAN Device Agreement request -Email to Customer; CC 3rd Party HAN Agreement Status Pending HAN Device Status Add Acknowledged (SMT) At this time the HAN Device provisioning request sits in SMT; it will not be transmitted to TDSP yet. Only when the customer accepts that the request will be sent to TDSP. IBM Confidential

22. Welcome, Tom 3rd Party Log Out 3rd Party initiates HAN Device Agreement: My Account / Customer Agreements page Page will display a list of customer agreements if User has less than 25 customer agreements as per current production pattern Home | My Account | Usage | Notices | Help At this point, mechanism (e.g. hidden public URL) that allows a customer to accept the invitation, when a customer navigates to it by clicking “Start the Pairing Process”, it would trigger the HAN Device Provisioning process Customer Agreements HAN Device Messages My Profile Company Profile Manage Users Pending Approvals My Account / Customer Agreements View & Edit Customer Agreement View/Edit Agreement Export Agreements View Usage View HAN Device Details 3rd Party VIEW of the Agreement Page HAN Agreement Status Pending View/Edit Agreement Export Agreements View Usage View HAN Device Details Create a new: Ongoing HAN Services Ongoing Energy Data One-Time Energy Data Add HAN Device IBM Confidential

23. Welcome, Tom TDSP Log Out TDSP View of HAN Device Page Home | My Account | Usage | Notices | Help TDSP VIEW of Existing HAN Devices Page Customer Meters My Profile Company Profile My Account / Search for Meter(s) / HAN Devices HAN Device Status Add Acknowledged (SMT) HAN Devices – ESI ID 000000000000 Add HAN Device View Details HAN Device History Remove HAN Device Add HAN Device View Details HAN Device History Remove HAN Device ESI ID History – Device Removes and Failures Over Last 10 Days IBM Confidential

24. Welcome, Tom TDSP Log Out TDSP View of HAN Device Details Page TDSP VIEW of Existing HAN Device Details Page Home | My Account | Usage | Notices | Help Customer Meters My Profile Company Profile My Account / Search for Meter(s) / HAN Devices / View HAN Device HAN Agreement Status Pending New Data Field in the TDSP View View Details HAN Device Information ESI ID: 0000000000 Meter Number: 0000000 Device Description: HAN 1 Type of HAN Device: Programmable Thermostat MAC Addres: 0000000 Installation Code: 00000000 Current Agreement Status: Pending HAN Device Status Add Acknowledged (SMT) HAN Device History Back IBM Confidential

25. Add Request Sent: Agreement Status, HAN Device Status, Email Action IBM Confidential

26. Table of Contents IBM Confidential

27. Customer Accepts 3rd Party HAN Device Provision Request Process Primary Storyboard P2.1 RES/Business user opens email and clicks on “Start the Paring Process” to open the pairing window on the meter (3rd Party) P2.2 SMT presents Pairing Process Started confirmation page (3rd Party, Mobile) P2.3 SMT sends a confirmation email to the RES/Business user (with HAN Device Pairing information) indicating that 3rd party has been granted access to provision the device (e.g RES/Business Pairing Started Email) (3rd Party) P2.4 SMT sends a notification email to the 3rd party that the pairing process has been accepted and started (3rd Party Pairing Started Email) (3rd Party) P2.5 SMT sends the provision request to the TDSP (3rd Party, Mobile) P2.6 TDSP acknowledges the request and initiates the HAN Provisioning Process (3rd Party) P2.7 If successful, TDSP opens the pairing window and sends SMT a ‘Meter Ready’ [for pairing] status (3rd Party, Mobile) P2.8 If the customer successfully pairs the HAN device the TDSP sends SMT a ‘Device Added’ status (3rd Party, Mobile) P2.9SMT sends a HAN device pairing successful confirmation email to the RES/Business (3rd Party) P2.10 SMT sends a HAN device pairing successful confirmation email to the 3rd Party (3rd Party) SMT Full UI Experience P2.7 P2.6 P2.2 P2.5 P2.8 Mobile UI Experience P2.6 P2.2 P2.5 P2.8 P2.7 RES/Business 3rd Party FTP P2.1 API P2.5 P2.8 P2.7 P2.6 P2.4 P2.10 Email • Notes: • Provisioned HAN devices are managed in My Account/Customer Agreements • HAN devices are managed in My Account/HAN Devices for customers • 3rd Parties cannot send messages to HAN devices until an ongoing agreement is established • Need to include the customer name, in the 3rd Party notification email Consumer’s Email 3rdParty’s Email P2.3 P2.9

29. Customer Receives Email Request Smart Meter Texas 3rd Party Request for HAN Device Agreement SMART METER ‾‾‾‾‾‾ TEXASTM ‾‾‾‾‾‾ A verysmart wayfor Texans to manage electricity! ACME123 ABC request for HAN Device Agreement • ACME ABC has sent you a request for HAN Device agreement. Agreement # is XXXXXXXXXXX. • 3rd Party Name: ACME ABC • 3rd Party Email: customerservice@acmeabc.com • 3rd Party Phone Number: 888-555-1212 • 3rd Party Contact: John Doe • Comments: lorem impsum lorem impsum lorem impsum lorem impsum lorem • Customer First Name: Chika • Customer Middle Initial: • Customer Last Name: Akin • Customer Address: 23 Oxford Street • Dallas, TX 987654 • Customer Email Address: cakin@gmail.com • Customer Phone #: 000-000-0000 • Language Preference: English • ESIID: XXXXXXXXXXXX3404378 • Meter Number: 1024330002321 • Requested Services: • HAN Device Agreement • Date and Time: 03/12/12, 12:05:01 • ACME ABC has affirmed that you have given them permissions under this Letter of Authorization to perform the indicated services. Content to be verified by ETF team IBM Confidential

30. Customer Receives Email Request You have 30 calendars days to accept this invitation. After 30 days, the invitation will be voided. Please click “Start Add HAN Device” to complete the acceptance process. By clicking “Start Add HAN Device” you are agreeing to the Terms of Service Clicking the “Start Add HAN Device” or “Reject” button below will take you to the Smart Meter Texas website to complete the process. Click to Review our Security & Privacy Policy Reject Start Add HAN Device Click to accept HAN Device Agreement with ACME ABC Regards, Smart Meter Texas Team Not yet a member of Smart Meter Texas? Click here to register. Want to learn more about what Smart Meter Texas can do for you? Click here to watch a demo. Have a question about Smart Meter Texas? Click here to view our FAQs. The Smart Meter Texas 3rd Party programs allows consumers to take advantage of products and services offered by 3rd Parties. Participation in the program is optional and your data will only be released if you, as the consumer , choose to participate. You can choose to opt out at any time. Please note: Any business agreement is solely between you and the 3rd Party to whom you grant authorization to view your energy data and/or engage in energy management Home Area Networking Services. Smart Meter Texas (SMT) records personally identifiable information, such as your service address, meter number, Electric Service Identifier (ESI ID), and 15-minute electricity usage data. By approving this 3rd Party’s access to your account, you are granting them permission to access the above data, and to deprovision and send messaged to HAN devices, on a continual basis until you revoke access. You are encouraged to review the privacy statements and policies of parties you choose to give access to your SMT data; so you can understand how those parties collect, use and share your information. Neither SMT, your Transmission/Distribution Service Provider, nor your Retail Electric provider are responsible for the privacy statements, practices, or policies of third parties given access to the SMT data. Content to be verified by ETF team IBM Confidential

31. Customer Accepts HAN Device Agreement Request: Customer Agreement accepted confirmation page Scenario: User is a registered SMT user, accepts HAN Device Agreement request Action: SMT displays congratulations page, log in is optional. HAN Device Provisioning request is sent to TDSP • Congratulations! You have successfully established a HAN Device agreement with ACME ABC. • Your newly established agreement with the ACME ABC can be viewed and managed under “My 3rd Party Agreements” in the My Account tab • The 3rd party will receive notification of your Agreement acceptance • You can end this agreement at any time. • Click here to log into Smart Meter Texas Customer accepted the HAN Device Agreement request -Email to Customer; CC 3rd Party HAN Agreement Status Accepted HAN Device Status Add Acknowledged (TDSP) Add Pending (CNP only) Meter Ready Device Added IBM Confidential

32. Customer Accepts HAN Device Agreement Request: Unregistered User prompted to register for SMT account Functional Rule 6: SMT will forward non-registered user to either a residential or non-residential registration page based on User Information in Customer Agreement initiation request Scenario: User is not a registered SMT user, accepts HAN Device Agreement request Action: User is presented a confirmation page. Optionally, user may choose to register for an SMT account HAN Device Provisioning request is sent to TDSP • Congratulations! You have successfully accepted a HAN Device agreement with ACME ABC. • Your newly established agreement with the ACME ABC can be viewed and managed under “My 3rd Party Agreements” in the My Account tab • The 3rd party will receive notification of your Agreement acceptance • You can end this agreement at any time. • Would you like to use the information from this agreement to register for a Smart Meter Texas Account? • Click here to complete registration for an SMT account. Registration is optional Customer accepted the HAN Device Agreement request -Email to Customer; CC 3rd Party HAN Agreement Status Accepted HAN Device Status Add Acknowledged (TDSP) Add Pending (CNP only) Meter Ready Device Added IBM Confidential

33. Welcome, Tom 3rd Party Log Out 3rd Party View of Agreement Page 3rd Party VIEW of the Agreement Page Home | My Account | Usage | Notices | Help HAN Agreement Status Accepted Customer Agreements HAN Device Messages My Profile Company Profile Manage Users Pending Approvals My Account / Customer Agreements View & Edit Customer Agreement View/Edit Agreement Export Agreements View Usage View HAN Device Details View/Edit Agreement Export Agreements View Usage View HAN Device Details Create a new: Ongoing HAN Services Ongoing Energy Data One-Time Energy Data Add HAN Device IBM Confidential

34. Welcome, Tom TDSP Log Out TDSP View of HAN Devices Page TDSP VIEW of existing HAN Devices Page Home | My Account | Usage | Notices | Help HAN Device Status Device Added Customer Meters My Profile Company Profile My Account / Search for Meter(s) / HAN Devices HAN Devices – ESI ID 000000000000 Add HAN Device View Details HAN Device History Remove HAN Device Add HAN Device View Details HAN Device History Remove HAN Device ESI ID History – Device Removes and Failures Over Last 10 Days IBM Confidential

35. Welcome, Tom TDSP Log Out TDSP View of HAN Device Details Page TDSP VIEW of existing HAN Device Details page Home | My Account | Usage | Notices | Help Customer Meters My Profile Company Profile My Account / Search for Meter(s) / HAN Devices / View HAN Device HAN Agreement Status New Column in the TDSP View View Details HAN Device Information ESI ID: 0000000000 Meter Number: 0000000 Device Description: HAN 1 Type of HAN Device: Programmable Thermostat MAC Addres: 0000000 Installation Code: 00000000 Current Agreement Status: Accepted HAN Device Status HAN Device History Back IBM Confidential

36. Accepted: Agreement Status, HAN Device Status, Email Action IBM Confidential

37. Customer Rejects HAN Device Agreement Request: Customer Agreement rejected confirmation page Scenario: User is a registered SMT user, rejects HAN Device Agreement request Action: SMT displays a confirmation page; • This confirms your rejection of the agreement invitation from <3rd Party name>. • <3rd Party name> will receive notification of your action. • Would you like to register for a Smart Meter Texas Account to view your Energy Usage information? Click here to register. Customer rejected the HAN Device Agreement request -Email to Customer; CC 3rd Party HAN Agreement Status Rejected HAN Device Status Add Failed IBM Confidential

38. Customer Rejects HAN Device Agreement Request: Unregistered User prompted to register for SMT account Functional Rule 6: SMT will forward non-registered user to either a residential or non-residential registration page based on User Information in Customer Agreement initiation request Scenario: User is not a registered SMT user, rejects HAN Device Agreement request Action: User is presented a confirmation page with a prompt to take him through the SMT account registration process; • This confirms your rejection of the agreement invitation from • <3rd Party name>. • <3rd Party name> will receive notification of your action. • Would you like to register for a Smart Meter Texas Account to view your Energy Usage information? Click here to register. Customer rejected the HAN Device Agreement request -Email to Customer; CC 3rd Party HAN Agreement Status Rejected HAN Device Status Add Failed IBM Confidential

39. Welcome, Tom TDSP Log Out TDSP View of HAN Device Page • Action: • SMT clears the slot • Add Rejected is displayed in the ESI ID History – Device Removes and Failures Over Last 10 Days Home | My Account | Usage | Notices | Help Customer Meters My Profile Company Profile My Account / Search for Meter(s) / HAN Devices HAN Devices – ESI ID 000000000000 TDSP VIEW of Existing HAN Device Page Add HAN Device View Details HAN Device History Remove HAN Device HAN Device Status Add Failed Add HAN Device View Details HAN Device History Remove HAN Device ESI ID History – Device Removes and Failures Over Last 10 Days IBM Confidential

40. Reject: Agreement Status, HAN Device Status, Email Action Scenario: Customer rejected the HAN Device Agreement request from 3rd Party Agreement Status: Rejected HAN Device status: Add Failed (*SMT clears slot) IBM Confidential

41. Table of Contents IBM Confidential

42. Welcome, Tom Customer Log Out Customer views and manages 3rd Party Agreement:3rd Party Agreements search results Home | My Account | Usage | Notices | Help My Smart Meters 3rd Party Agreements HAN Devices My Friend’s Meters My Profile My Friends My Account / 3rd Party Agreements Customer - Clicking the View/Edit Agreement button will launch the View/Edit Customer Agreement Detail page View & Edit 3rd Party Agreement Showing 1 – 25 of 500 1 2345 Previous | Next  View/Edit Agreement View/Edit Agreement IBM Confidential

43. Welcome, Tom Customer Log Out Customer views and manages 3rd Party Agreements:View & Edit 3rd Party Agreement page Home | My Account | Usage | Notices | Help My Smart Meters 3rd Party Agreements HAN Devices My Friend’s Meters My Profile My Friends My Account / 3rd Party Agreements / View & Edit Customer Agreement • Accept Agreement PB is enabled only when the Agreement Status is Pending • Reject Agreement PB is enabled only when the Agreement Status is Pending • View HAN Device Details PB is always enabled • This push button will launch the existing View HAN Device Details page • Note: The Customer will continue to have access to the HAN Devices page, which allows him/her to view HAN Devices, add and remove HAN Devices and view history. View & Edit Customer Agreement Company Information Company Name: Green Energy Services Company Phone: 244-322-5454 Company Email: info@greenenergy.com Customer Information Customer First Name: Chika Customer Last Name: Akin Service Address: 400 N Olive Street, Sunnyville, TX 75012 Customer Email Address: cakin@gmail.com Customer Phone #: 000-000-0000 Meter Data ESIID#: 10443720007574303 Meter#: 104051941 Customer Agreement Customer Agreement #: 102512000233 Agreement Type: HAN Device Agreement Status: Accepted Agreement Start Date: 01/01/2012 Agreement End Date: N/A HAN Device MAC Address: 00000000 Device Type: Programmable Thermostat Accept Agreement Reject Agreement Cancel View HAN Device Details IBM Confidential

44. Welcome, Tom Customer Log Out Customer views and manages 3rd Party Agreements:View HAN Device Details page Home | My Account | Usage | Notices | Help My Smart Meters 3rd Party Agreements HAN Devices My Friend’s Meters My Profile My Friends My Account / 3rd Party Agreements / View & Edit Customer Agreement / View HAN Device Details View Details HAN Device Information ESI ID: 0000000000 Meter Number: 0000000 Device Description: HAN 1 Type of HAN Device: Programmable Thermostat MAC Addres: 0000000 Installation Code: 00000000 Current Agreement Status: Accepted • Existing UI screen (No change) – will be launched when the View HAN Device Details push button is clicked HAN Device History • Customer should not see Installation Code??? (Issues) Back IBM Confidential

45. Table of Contents IBM Confidential

46. Welcome, Tom 3rd Party Log Out 3rd Party views and manages Customer Agreement:View & Edit Agreement page 3rd Party - Clicking the View/Edit Agreement button will launch the View/Edit Customer Agreement Detail page The View HAN Device Details button is enabled only when HAN Device Agreement is selected from the list. This push button will launch the existing View HAN Device Details page Home | My Account | Usage | Notices | Help Customer Agreements HAN Device Messages My Profile Company Profile Manage Users Pending Approvals My Account / Customer Agreements View & Edit Customer Agreements View HAN Device Details View/Edit Agreement Export Agreements View Usage View/Edit Agreement Export Agreements View Usage View HAN Device Details Create a new: Ongoing HAN Services Ongoing Energy Data One-Time Energy Data Add HAN Device IBM Confidential

47. Welcome, Tom Third Party Log Out 3rd Party views and manages Customer Agreement:View & Edit Agreement page Home | My Account | Usage | Notices | Help My Account / Customer Agreements / View & Edit Customer Agreement Customer Agreements HAN Device Messages My Profile Company Profile Manage Users Pending Approvals Functional Rule 10: Only actions for which a 3rd Party user has permissions will be active on the View & Edit Customer Agreements page View & Edit Customer Agreement Customer Information Customer First Name: Chika Customer Last Name: Akin Service Address: 400 N Olive Street, Sunnyville, TX 75012 Customer Email Address: cakin@gmail.com Customer Phone #: 000-000-0000 3rd Party Information Company Name: Green Energy Services Contact Name: James Wilson Company Phone: 244-322-5454 Company Email: info@greenenergy.com Meter Data ESIID#: 10443720007574303 Meter#: 104051941 Customer Agreement Customer Agreement #: 102512000233 Agreement Type: HAN Device Agreement Status: Accepted Agreement Start Date: 01/01/2012 Agreement End Date: N/A HAN Device MAC Address: 0000000 Device Type: Programmable Thermostat • Resend Email PB is enabled only when the Customer has not accepted nor rejected a HAN Device Agreement or Remove Request. The Customer has 30 days to accept or reject the agreement request. • The 3rd Party will be able to resend the email once per request in case the customer lost the email. • View HAN Device Details PB is always enabled • This push button will launch the existing View HAN Device Details page • Remove HAN Device PB is enabled only when there is a HAN Device on the Meter. • Remove HAN Device not only removes the device, but also terminates the Agreement Remove HAN Device View HAN Device Details Cancel Resend Email IBM Confidential

48. Email Reminder: Agreement Status, HAN Device Status, Email Action Scenario: 3rd Party clicks the “Resend Email” push button. In addition, this email is also triggered every 7 days from the date the “HAN Provision Req Email Sent” was initially sent until the 30 days period before the request expires. IBM Confidential

49. Not Accepted: Agreement Status, HAN Device Status, Email Action Scenario: Customer did not accept the HAN Device Agreement i.e. Customer did not initiate Add HAN Device process within 30 days. Agreement Status: Not Accepted HAN Device status: Add Failed (*SMT clears slot) IBM Confidential

50. Error Processing: Agreement Status, HAN Device Status, Email Action IBM Confidential