SHR 9.30 Report Screenshots

1. SHR 9.30 Report Screenshots OMi and ServiceHealth

2. OMi Content Overview

3. OMi Content Pack Overview • The OMi content pack is the basis for analytic content on event data from OMi and KPI/HI metrics from Service Health applications of BSM • Along with its dependent CPs like Service Health package, the OMi CP includes the ability to: • Collect and report on history of Event metrics from OMi • Reports on event assignments by Users/Groups • Provide reporting on history of KPI statuses and Health Indicators maintained by Service Health application

4. Key Use Cases • Some of the key Use Cases addressed in this version: • Capability to view aggregated key event metrics like • #Cause Events, • % of Correlated Events, • MTTR, etc. • Analyze application-wise category of events left unprocessed for too long • Events assigned (load) on specific users/groups • History of HI/KPI status duration over time

5. Reports

6. Motivation • Operations Center Managers would like to use reporting solutions that would enable them to proactively drive quality improvement. • Reports in OMi and Service Health Content have been designed to answer queries like: • What type and quantity of events am I seeing in my infrastructure? (Where do I need to focus)? • How long does it take to acknowledge and resolve events? • What category of events are left unprocessed for too long? Taking too long to resolve? • What is the load on operators and groups handling the events? • Could I have a summary of operator activities? • How can I track performance variables over time?

7. Top-level reports • High-level reports on Event metrics of OMi CP can be accessed from: • Public Folders Infrastructure Management Service and Operations Bridge (OMi) • In addition to the Detail Events folder you will see these 5 event reports: • OMi Event Backlog Overload Correlation by User Groups • OMi Event Distribution Executive Summary • OMi Event Summary • TOP N CIs by Events • Top N Domains by Events

8. Detail Events folder • In addition to the Event Trend folder you will see these 4 event reports: • OMi Event Assignment by User Groups • OMi Event Assignment by Users • OMi Event Summary by CI • OMi Event Summary by ETI

9. Event Trend folder • In the Event Trend folder you will see this lone report: • OMi Event Distribution Over Time

10. OMi Event Backlog Overload Correlation by User Groups

11. OMi Event Summary As operation administrator I will like to view the distribution of events by severity, status and average time of resolution of various event over a period of time

12. OMi Event Summary by CI

13. OMi Event Summary by ETI

14. OMi Event Distribution Executive Summary

15. OMi Event Assignment by Users

16. OMi Event Distribution Over Time

17. Service Health Reports: KPI/Health Indicator Metrics

18. Top-level reports • High-level SH reports on KPIs & HIs of Core BSM CP can be accessed from: • Public Folders Business Service Management Service Health • In addition to the Service Health Trend folder you will see these 4 reports: • Health Indicator Overview • KPI Overview • Top N CI by KPI • TOP N Domains by KPI

19. Service Health Trend folder • In the Service Health Trend folder you will see these 2 reports: • Health Indicator Status over Time • KPI Status over Time

20. Top N Domains by KPI

21. Top N CI by KPI

22. KPI Overview

23. KPI Status Over Time

24. HI Status Over Time

25. Thank you