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SLUCare’s Approach A Business System

SLUCare’s Approach A Business System. Beth Page, MSN, RN Director of Quality and Process Improvement. L e an is centered on  preserving value with less work . Lean Enterprise Institute Definition of Lean. Lean Enterprise Institute. Virginia Mason. University of Michigan.

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SLUCare’s Approach A Business System

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  1. SLUCare’sApproachABusiness System Beth Page, MSN, RN Director of Quality and Process Improvement

  2. Lean is centered on preserving value with less work. Lean Enterprise Institute Definition of Lean

  3. Lean Enterprise Institute

  4. Virginia Mason

  5. University of Michigan

  6. SLUCares Approach Based on simple concepts • Respect for People and Patients • Continuous Improvement CULTURE is the sum of our collective behaviors

  7. Why use SLUCares Approach • Changes in HealthCare • Patient Satisfaction • Reimbursement • Quality measures • Our people are working hard and can’t get ahead • Results driven system • Supports SLUCare Values

  8. SLUCares Approach • The Customer defines value • Standardize and solve to improve • Reduce Variation • Focus on the Process • See waste • Mutual Respect

  9. SLUCare Approach: • Customer defines Value • Focus on Process • Seeing the Waste • Reduce Variation

  10. Value-Add Criteria in the eyes of the customer Customer is willing to pay Value Done right the 1st time Directly transforms

  11. 90 % NVA 10% In the eyes of the Patient everything in a process either ADDS VALUE or does not. Value Adding Arrive Leave Total Flow Time for Patient Improvement will be easier and more likely to succeed by focusing on & removing the non-value added activities (waste) Eliminating Waste is only part of the battle

  12. Waste Defects Overproduction Waiting Neglect of Human Talent Transportation Inventory/Storage Motion ExcessProcessing

  13. Summary: SLUCares Approach • Respect for People and Patients • Teamwork • Continuous Improvement • Value add/Non Value add • Waste • SLUCare Values

  14. Next Steps • Design Site • Doctor Office Building (DOB) 2nd floor • SLUCare Way • Kaizen Events • Week long events • Second week of every month • People who do the work • Least waste way • Managing for Daily Improvement (MDI)

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