1 / 14

Innovation technology to Enhanced Revenue Generation and Customer Satisfaction

Innovation technology to Enhanced Revenue Generation and Customer Satisfaction. “Our business is about technology , yes. But it's also about operations and customer relationships.” Michael Dell. customer relationships. Enhance customer satisfaction. t hrough. Loyal Customer.

ebony
Download Presentation

Innovation technology to Enhanced Revenue Generation and Customer Satisfaction

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Innovation technology to Enhanced Revenue Generation and Customer Satisfaction

  2. “Our business is about technology, yes. But it's also about operations and customer relationships.” Michael Dell customer relationships Enhance customer satisfaction through Loyal Customer Freedom to choose their services Know and understand your customers (spending more money!) Simple and easy processes Innovating promotions and services in real time Clear communication

  3. Know and understand your customers … then offer what they want / need, Real time is the key! …. when they want / need

  4. Innovating promotions and services in real time Once you know your customer… + Surprise them when they do not expect!

  5. Clear communication So many ways! POS SMS e-mail video invoice call

  6. Freedom to choose their services … leave the control in the customer! Personalized services!

  7. Simple and easy processes Ej. Give to your customers a great and easy shopping experience 1 2 3 4

  8. Winning case 16% Market Share Subscribers 11.4m 10% 5.4m New Tariffs & Promotions month days 60% increase in market share

  9. TIM Brazil case Challenges _ Launch of data plans limited on time criteria _ Grow 3G mobile broadband access without jeopardizing network quality _ Minimize CAPEX • Results • In just 7 months, TIM Web already reached 1,3 million users per day(5x higher than before the launch of the new offer). • Data revenue grew by over 32% (YoY in 1Q11) Solution _ OPSC® enabled charging and policy control via real-time monitoring of fair-usage limits _ MCP enabled launch of new offers within quick time-to-market MCP = predecessor of Orga Systems’ NGCP

  10. “Our business is about technology, yes. But it's also about operations and customer relationships.” Michael Dell operations Enhance revenue generation To maximaze the revenue! through Integrated platforms Centralized real time charging Convergent and flexible architecture

  11. Integrated platforms “Simplicity is the ultimate sophistication.”  Leonardo da Vinci From revenue management to revenue maximization Marketing systems Policy control Billing system Charging system Customer notification system Revenue maximisation Collect Protect Generate Target Fragmented systems and processes CRM Order Management Self-service Revenue assurance Fraud management .

  12. Centralized real time charging Take advantage from the real time to: Support new business models and offers Improve the cost control For a faster time to market

  13. Convergent and flexible architecture To support all business models Future proof To enhance the network resources and performance

  14. About us We believe: Everything will be CONNECTED Everything will be MOBILE Everything will be REAL-TIME • 17 years experience, 700+ professionals • 40+ leading CSPs in 30 countries • 400+ M subscribers on Orga Systems platforms • 9+ industry and innovation awards • 6 months to convergent platform

More Related