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Time to Move Away From Fragmented IT Management

Time to Move Away From Fragmented IT Management. ManageEngine At a Glance. ZOHO Corp. WebNMS. ManageEngine. ZOHO. Established in 2002 as part of privately held Zoho Corporation 750 employees, R&D in India & Global presence

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Time to Move Away From Fragmented IT Management

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  1. Time to Move Away From Fragmented IT Management

  2. ManageEngine At a Glance ZOHO Corp WebNMS ManageEngine ZOHO • Established in 2002 as part of privately held Zoho Corporation • 750 employees, R&D in India & Global presence • More than 70K customers worldwidespanning Global Enterprise, SMB & online business • Continuous R&D to bring in new technologiesand best practices to Enterprise IT Management • Award-winning Enterprise IT Management portfolio with more than 20 purpose-built products OEM / Telecom Business. World #1 in EMS frameworks 70,000+ customers Strong Product line Marquee customers Innovating for the future Web 2.0 Leader

  3. ManageEngine Delivers No-Frills Enterprise IT Solutions • ManageEngine challenges the status quo • Alternative to complex, expensive IT management products • No-frills Enterprise IT Management • Driven by R&D and world-class software development • 100% focused on the technology drivers & business imperatives of our customers • Award-winning product portfolio & best-in-class functionality • Over 20 products including IT360 for Integrated IT Management • Proven business value & technical excellence

  4. ManageEngine CustomersBusiness-focused IT Organizations Around the World • More than 70,000 customers of every size and type • Serving companies in more than 200 countries that rely on complex, multi-vendor, virtualized & cloud IT • Three out of every five Fortune 500 companies are ManageEngine customers!

  5. ManageEngine’s Technology Portfolio Unified IT Management: Single solution to Manage IT as One

  6. 20x20 IT Vision ManageEngine Solutions for IT Management Network Management IT Help Desk & Windows Management Server & Application Management Log Analysis & Security Management

  7. Fragmented IT Management • Concentrates on a single problem • Lack of end-to-end service visibility • Reactive IT department • Lack of management ownership • Growing total cost of ownership figure • Inaccurate capacity planning

  8. Silo’ed IT Management Challenge: Need a “single pane of glass” for monitoring IT assets and key business processes

  9. ManageEngine’s Unified IT vision

  10. The Evolution of Modern IT Management

  11. IT360 As ‘Operations Bridge’ : Break IT Silos • Using IT360 as ‘the Operations Bridge ’ • All actionable IT events and Incidents are logged in IT360 Service Desk • Visibility for Service Desk & NOC Teams for faster resolution Operations Bridge “Physical location where IT Services and IT Infrastructure are monitored and managed."

  12. ManageEngine’s Approach to Unified IT Management

  13. Unified IT Management Portal • Unified views of IT Operations (Network, Servers, Applications, Database) • Integration between IT Operations and IT Service Management • Business Service Views • Proactive Monitoring & Reporting • Real-time alerting and Flexible Reporting • Proactive SLA actions for service level monitoring • Multi-protocol, Multi-vendor support • Secure • Authorization: Role based access control, Privilege based views • Authentication: Strong Encryption & secure key management • Scalability & Robustness • Distributed Probe-Server Architecture for higher scalability • High availability & Redundancy for robustness & reliability • Ease of Use and Faster Learning curve

  14. IT360- Monitoring Capabilities

  15. Few New Additions • IT360 comes with few exciting features that enhances the service offering scope for MSP partners, some of them include: • Unified discovery engine • Enterprise search • IPAM and Switch port mapping • Project management • APM insight with Apdex scores • "The best part is the integration of monitoring and help desk. This allows us to manage IT assets and monitor them from a single console, ability to monitor applications with infrastructure co-relation gives my team a clearer visibility, but something I have noticed very lately is the power of centralized alarm configuration with root cause analysis, that has become the most important feature for us and has made us proactive.” Mr. MarsorryIckua, Director, IT , Bank of Namibia

  16. Few Screenshots “We have a huge infrastructure spread across several locations. Being able to capture all of our systems automatically rather than relying on an import of a CSV file will greatly ease the administrative overhead. Our company is growing through acquisition, so the auto-discovery feature will greatly streamline adding all of the devices of the new companies we are adding.” Jason Beckett, Enterprise system administrator at Prime Healthcare Services on IT360

  17. Enterprise Search A Google like interface to search keywords from IT360 and other third party Application’s databases without a need of SQL expertise

  18. Project Management Manage projects real time with inbuilt project management module.

  19. IT360 As a ‘Single Pane of Glass’ Across IT Brings collaboration at work with better accountability and visibility

  20. USP: Bringing the Two Isolated Worlds of IT onto a Single Dashboard “We use IT360 to manage our distributed IT environment. IT360, with its integrated dashboard allows us to proactively manage the physical and virtual infrastructure from a single console. This gives us real-time IT visibility to make accurate decisions.” Devesh Surana, Vice President, IT, National Commodities Exchange

  21. ManageEngine IT360 Editions • IT360 Professional: For Small and Medium enterprises with IT infrastructure concentrated at a single location or locations that are VPN connected • IT360 Enterprise: For Medium and Large enterprises with geographically distributed IT infrastructure. The probe-central architecture enables scalability and failover configuration ensures high availability at sites • IT360 MSP: For Medium to Large MSPs. It is based on agentless monitoring technology with a highly scalable and failover architecture to keep your services running 24/7

  22. Awards & Recognitions • Infotech research recognizes IT360 as the best bang for the buck, when compared to other vendors in the market • IT360’s Application Performance Management framework has been listed in Gartner’s Magic Quadrant multiple times. • IT360’s ITSM module has been listed in Gartner’s Magic Quadrant for ITSSM solution in 2013. “IT360 has been a game-changer for us. Earlier we were intertwined in the midst of different products from Zenoss and RT, which could never give us a complete picture. IT360, with its centralized dashboard, has enabled us to gain a better visibility of our entire IT infrastructure.” Mr. Jim Garvey, Head IT Operations, RME Global, Australia

  23. The Roadmap Ahead Strengthening the DCIM story by adding: • Network configuration and change management module • IT workload automation • Passive device monitoring using M2M technology

  24. Thank You Follow our tweets @ManageEngine Get latest updates from us on your LinkedIn page Like us on Facebook For any enquiry, Please e-mail us to: it360-eval@manageengine.com

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