Qwest Voice Services

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2. Qwest® Voice Services OverviewLong-Distance and Toll Free Summary of available voice services: Outbound Domestic and International Long-Distance Toll-Free Service Multi-Product Discount Plans Virtual Network Services (VNS) Conferencing Qwest® offers premium quality voice long distance services to our customers to support today’s calling patterns. Customers gain network efficiency by combining Qwest voice products with other Qwest services to enhance discounts. Qwest® offers premium quality voice long distance services to our customers to support today’s calling patterns. Customers gain network efficiency by combining Qwest voice products with other Qwest services to enhance discounts.

3. Outbound Overview Available in the continental United States and Hawaii International long-distance available in over 250 countries. Available for both switched and dedicated access to meet the varied needs of different customers. Provides dedicated access to the Qwest network via local loop circuit that can be supplied from your choice of local exchange carrier (LEC), competitive local exchange carrier (CLEC) or competitive access provider (CAP). A fundamental component of any business, long distance service is a key building block in a business' virtual enterprise solution. Qwest® Outbound LD Service provides high-quality long distance service to out-of-region customers, over the Qwest® Macro Capacity® Fiber Network as part of our suite of communication tools available to meet our customers' needs. Customers can extend the reach of their virtual enterprise by connecting customers and employees around the world, with Qwest Outbound LD Service. Qwest Outbound LD service operates on the same network that serves as the platform for the burgeoning Internet and e-commerce market. By deploying our long distance service as a stand-alone product or integrated with other Qwest services, customers establish a relationship with a Business Partner that can help them meet the challenges of an ever changing business environment. A fundamental component of any business, long distance service is a key building block in a business' virtual enterprise solution. Qwest® Outbound LD Service provides high-quality long distance service to out-of-region customers, over the Qwest® Macro Capacity® Fiber Network as part of our suite of communication tools available to meet our customers' needs. Customers can extend the reach of their virtual enterprise by connecting customers and employees around the world, with Qwest Outbound LD Service. Qwest Outbound LD service operates on the same network that serves as the platform for the burgeoning Internet and e-commerce market. By deploying our long distance service as a stand-alone product or integrated with other Qwest services, customers establish a relationship with a Business Partner that can help them meet the challenges of an ever changing business environment.

4. Key Features and Benefits for Outbound Long-Distance Service Qwest® provides the most frequently utilized features to the market: Dedicated account team Self-healing fiber network Worldwide access Comprehensive service level agreements (SLAs) Project accounting codes Competitive pricing Integrated billing Online account management and custom reports The Qwest® Outbound LD services are industrial strength product offerings utilizing the Qwest high speed, high capacity fiber backbone. Key performance metrics are maintained through strong SLAs and redundant network architecture. Reliability is the pivotal attribute to the Qwest voice LD services.The Qwest® Outbound LD services are industrial strength product offerings utilizing the Qwest high speed, high capacity fiber backbone. Key performance metrics are maintained through strong SLAs and redundant network architecture. Reliability is the pivotal attribute to the Qwest voice LD services.

5. Why Qwest® Outbound Long Distance Service Delivers a suite of products tailored to fit real business needs Provides speed, reliability and capacity to bring communication convergence of video, data and voice into the customer's enterprise Provides consistently reliable service through self-healing fiber network The Qwest® voice LD services can be customized to fit the need of any customer regardless of size and calling patterns.The Qwest® voice LD services can be customized to fit the need of any customer regardless of size and calling patterns.

6. Toll-Free Overview 24/7 customer support Enables custom solutions for businesses with a variety of routing, information/control and directory assistance features Self-healing fiber network Domestic and international access Comprehensive SLAs Informational features such as: Dialed number identification service (DNIS) Real time automatic number identification (ANI) Integrated billing and reporting capabilities Custom reports Competitive pricing Seamless integration with other Qwest voice and IP products Inbound (toll-free) calling services utilize the Qwest® high capacity fiber backbone to deliver world class quality and service to our customers. A full complement of routing features give you the ability to build the solution to meet your inbound traffic requirementsInbound (toll-free) calling services utilize the Qwest® high capacity fiber backbone to deliver world class quality and service to our customers. A full complement of routing features give you the ability to build the solution to meet your inbound traffic requirements

7. Toll-Free Enhanced Features Other services and features: Qwest EZ Route Menu routing Database routing Intelligent call processing Application module redirect Qwest Control® for Toll Free Custom reports Industry toll-free directory assistance International Toll-Free Service (ITFS) Universal International Freephone Numbering (UIFN) Time-of-Day Routing allows a customer to route Toll-Free calls to different terminating locations based on the time of day the call is placed. Day-of-Week Routing allows a customer to route Toll-Free calls to different terminating locations based on the day of week a call is placed. Day-of-Year Routing allows a customer to route Toll-Free calls to different terminating locations based on the day of year a call is placed. This type of routing is commonly referred to as Holiday Routing. Geographical Routing automatically routes calls to the customer's chosen location based on the originating location of the caller. Qwest® offers two types of Geo Routing: Basic and Advanced Menu Routing allows callers to select, via pre-recorded messages and touch tone options, where their call will terminate. Percentage Allocation Routing allows a customer to route Toll-Free calls to different terminating locations based on pre-defined percentages. It is important to note that percentage- allocation routing is probability based. The higher the volume of calls over a given period of time, the greater the accuracy of the allocation. Linking Features Routing allows a customer to combine multiple enhanced features in one Toll-Free application. Alternate Call Routing allows a customer to create call routing plans for future implementation. This feature is currently only available to MAST and Fast TRAAC customers. Tailored Call Coverage Routing (TCC) allows a customer to block calls from one or more specific originating areas defined by LATA, NPA, NPA/NXX, 10 digit ANI, or state. Information Control Routing - There are four types of information control routing: Project Account Codes (PAC) track Toll-Free calling volumes based on user codes. Dialed Number Identification Service (DNIS) identifies the specific Toll-Free number dialed by the caller. Direct Termination Overflow (DTO) and Trunk- to-Trunk Overflow sends overflow calls to a pre-determined alternate location. Real-time Automatic Number Identification (Real Time ANI) identifies the caller's originating number. (Similar to “caller ID”). Industry Toll-Free directory assistance allows customers to publish their 800 number(s) in AT&T's Toll-Free directory. Industry Toll-Free directory assistance expedited service allows customers to publish their 800 number(s) in AT&T's Toll-Free directory. The order is expedited and processed in less than five business days. EZ Route allows customers full control over network-based menu routing, database routing (customer maintained routing database in the Qwest Network), Intelligent Call Processing (IP VPN post-termination routing linking to a Cisco ICM or Genesys T-Server), or link to custom or templated QWCC applications. Qwest Control for Toll-Free gives customers the ability to view and modify call plans and view configuration and statistics reports Custom reports provide a detailed view of the customer’s Toll-Free calling traffic. International Toll-Free Service (ITFS) allows a customer to originate Toll-Free calls from outside the domestic United States and Qwest extended call coverage (ECC) locations. Toll-Free calls can originate from over 50 global locations and each country requires its own international Toll-Free number. Universal International Freephone Numbering (UIFN) allows a customer to originate Toll-Free calls from outside the domestic United States and Qwest extended call coverage (ECC) locations. However, unlike ITFS, UIFN uses one international Toll-Free number for origination in participating countries.Time-of-Day Routing allows a customer to route Toll-Free calls to different terminating locations based on the time of day the call is placed. Day-of-Week Routing allows a customer to route Toll-Free calls to different terminating locations based on the day of week a call is placed. Day-of-Year Routing allows a customer to route Toll-Free calls to different terminating locations based on the day of year a call is placed. This type of routing is commonly referred to as Holiday Routing. Geographical Routing automatically routes calls to the customer's chosen location based on the originating location of the caller. Qwest® offers two types of Geo Routing: Basic and Advanced Menu Routing allows callers to select, via pre-recorded messages and touch tone options, where their call will terminate. Percentage Allocation Routing allows a customer to route Toll-Free calls to different terminating locations based on pre-defined percentages. It is important to note that percentage- allocation routing is probability based. The higher the volume of calls over a given period of time, the greater the accuracy of the allocation. Linking Features Routing allows a customer to combine multiple enhanced features in one Toll-Free application. Alternate Call Routing allows a customer to create call routing plans for future implementation. This feature is currently only available to MAST and Fast TRAAC customers. Tailored Call Coverage Routing (TCC) allows a customer to block calls from one or more specific originating areas defined by LATA, NPA, NPA/NXX, 10 digit ANI, or state. Information Control Routing - There are four types of information control routing: Project Account Codes (PAC) track Toll-Free calling volumes based on user codes. Dialed Number Identification Service (DNIS) identifies the specific Toll-Free number dialed by the caller. Direct Termination Overflow (DTO) and Trunk- to-Trunk Overflow sends overflow calls to a pre-determined alternate location. Real-time Automatic Number Identification (Real Time ANI) identifies the caller's originating number. (Similar to “caller ID”). Industry Toll-Free directory assistance allows customers to publish their 800 number(s) in AT&T's Toll-Free directory. Industry Toll-Free directory assistance expedited service allows customers to publish their 800 number(s) in AT&T's Toll-Free directory. The order is expedited and processed in less than five business days. EZ Route allows customers full control over network-based menu routing, database routing (customer maintained routing database in the Qwest Network), Intelligent Call Processing (IP VPN post-termination routing linking to a Cisco ICM or Genesys T-Server), or link to custom or templated QWCC applications. Qwest Control for Toll-Free gives customers the ability to view and modify call plans and view configuration and statistics reports Custom reports provide a detailed view of the customer’s Toll-Free calling traffic. International Toll-Free Service (ITFS) allows a customer to originate Toll-Free calls from outside the domestic United States and Qwest extended call coverage (ECC) locations. Toll-Free calls can originate from over 50 global locations and each country requires its own international Toll-Free number. Universal International Freephone Numbering (UIFN) allows a customer to originate Toll-Free calls from outside the domestic United States and Qwest extended call coverage (ECC) locations. However, unlike ITFS, UIFN uses one international Toll-Free number for origination in participating countries.

8. Qwest Total Advantage® Overview Qwest Total Advantage (QTA) combines the following data and voice communication services into a total solution:

9. Qwest Voice Advantage® Overview Qwest Voice Advantage (QVA) combines the following data and voice communications services into a total solution:

10. Qwest Outbound Long Distance service is available and may be originated in the contiguous U. S. and Hawaii. Call origination service in unavailable in AK. Calls may be terminated throughout the United States and in many locations internationally.Qwest Domestic Toll Free service provided by Qwest Communications Corporation (QCC) is available for origination from anywhere in the domestic United States, Canada, Puerto Rico and the U.S. Virgin Islands, with switched and dedicated termination anywhere in the contiguous United States and switched termination to Canada, Alaska, Hawaii and Puerto Rico. Additional local loop equipment may be required.Qwest Domestic Toll Free service is provided by Qwest Long Distance Corporation (QLDC) and is available in Qwest’s 14-state local service area for origination from anywhere in the domestic United States, Canada, Puerto Rico and the U.S. Virgin Islands, with termination anywhere in Canada and the United States. The service cannot originate and terminate in Alaska. In addition, Enhanced Toll Free features and International 8XX service are not available under QLDC. Qwest International Toll Free Service (ITFS) and Universal International Freephone Number (UIFN) service allow customers to originate toll-free calls from an international destination, including Canada, and terminate to all contiguous U.S. states and Canada. Toll-free calls may be terminated to Alaska, Hawaii, Puerto Rico, U.S. Virgin Islands, Guam, and the Commonwealth of Northern Mariana Islands if special pricing approval is granted by Qwest. Termination is available in the U.S. for switched and dedicated services and in Canada for switched services only. Some countries, however, may not accept new orders and some may not accept portability orders. Please check availability in the ITFS/UIFN Availability Matrix. 

11. Customers in the United States may use the Qwest Total Advantage® agreement for a broad range of Qwest services, including, but not limited to, Asynchronous Transfer Mode (ATM), Private Line, Frame Relay, Dedicated Hosting, Internet Port, Toll Free, Long Distance Switched and Dedicated Voice, and Audio Conferencing. Availability of these services varies by product.Business customers in the United States may use Qwest Voice Advantage® for a broad range of Qwest® voice services, including Domestic and International Outbound Long Distance, Toll Free, Audio Conferencing, Directory Assistance, and worldcard®. Excluding worldcard and Toll Free, calls cannot originate in Alaska. Toll Free may originate in Alaska if the call terminates outside of Alaska. Call origination is also unavailable in Commonwealth of Northern Mariana Islands, Guam, Puerto Rico and U.S. Virgin Islands. Minimum term of commitment required; shortfall and termination liability applies. A PIC change charge will apply. Only base monthly recurring charges applicable to contributory services (specified in customer’s agreement) contribute to total monthly spending levels used to calculate your rate for Long Distance service. Listed rates for plans do not include taxes, incremental charges and surcharges, as applicable. Instate, local toll, and international rates vary. Limitations exist for 1+ service, data applications, dialup data (modems) or fax traffic. Rates are subject to applicable tariffs, regulations the Rates and Services Schedules and Interstate Inter-exchange and International Service Agreement. Service provided by Qwest Communications Corporation.