Welcome to the world of EZ-Mail

1. Welcome to the world of EZ-Mail E-Mail should be for Everyone… Including your Grandmother!!!

2. Team Members • Anjli • Idan • Mounir • Rabie • Rasha

3. Objectives • Introduction • Design Evolution • Summary of feedback provided by the evaluation team • Changes in response to feedback • Conclusion

4. Introduction Purpose & Scope Old System Features Usage Scenario

5. Purpose & Scope • Simplify the use of email • Fewer functions • Improve Interface

6. Everyone! Who is the User?

7. The Old System • Complicated • Expensive • Time Consuming • SOLUTION….EZ-Mail

8. Are We the First to think about it? NO!!

9. CIDCO E-Mail Appliance • Customer Reviewer: An electronics fan from Amherst, VA December 31, 1999 • "…Perhaps MailStation could have even fewer functions, making for more simplicity of operation."

10. CIDCO E-Mail Appliance vs. EZ-Mail (2) • It includes a calculator, a spell check, and a calendar!! • Why add these extra features, the user wants to send an email and not calculate numbers! • The user is not lead through!

11. Features • Requires NO computer skills • Simple learning curve • Simple Keyboard • Touch-screen email • Small & Portable

12. Usage Scenario • Mother trying to reach me at school

13. Design Evolution Key decisions

14. Evolution of the Prototype • 3 Iterations • Step 1: Mock-up • “go to” type story board mock-up • Step 2: html prototype • implementation of “go to” type mock-up • Step 3: improved html prototype • more functionality • more consistency • improved interface

15. From Iteration 1 to Iteration 2: Major Changes... • Changed the method of “logging in” • Feedback for new messages • Improved the marker for new messages

16. Login screen 1st Iteration 2nd Iteration

17. Options Page 1st Iteration 2nd Iteration

18. Message List 1st Iteration 2nd Iteration

19. Other Changes • Address book • Ability to go to the previous and next message for the current message • Screen consistency • same colors in all screen • Exit button in the same place on the screen

20. Evaluation Stage Summary and Analysis of Feedback

21. Log on EZ-mail • "Logging on" step unclear. • "system password" or "select button" ?! • Navigation by tapping the screen not obvious. • Registered user, message clear and concise.

22. Add New User • Message unnecessarily long and wordy. • "Registration form", "system" and "create your account" would intimidate a novice user.

23. Registration Confirmation Message • The user’s email address is provided once after the user creates an account but after that it is nowhere to be found.

24. Options: Read Messages & Compose New Message • User kept informed of number of unread messages. • Red, flashing "unread messages" indicator should remain present as long as unread messages exist.

25. Compose a Message • "Cc?" & “E-mail list?": Terms unclear to novice user. • No Cancel and exit EZ-mail options. • No indication on how the user is expected to move between fields.

26. Send Message • Feedback is excellent!

27. Inbox:List of Messages • "new/old", "from" and "subject" columns seem to indicate one should get a different response by clicking on each! • Width of first column disproportionateto that of the other columns. • No "Refresh"Inbox option. • No Delete message option.

28. Read Message • Affordance, visibility and feedback are good.

29. Add E-mail address to Address Book • Task is simple, Feedback is good. • No option to delete or edit in Address Book.

30. Reply/Forward Message • No option to exit Ez-mail or cancel the action. • "Cc" & "forward" might be an unknown term to novice users.

31. Generalities • Exiting EZ-Mail • Very easy and very quickly done. But not all screens have this option. • Feedback • Title of each screen keeps user informed as to what the current interface is meant for.

32. Generalities (Continued) • Control & Freedom • Technical support information not required on every screen. • Advanced user modemore for experienced users requiring a quicker alternative to PC-based e-mail.

33. Generalities (Continued) • Aesthetics • Nearly identical design and layout of each screen very appropriate. • Reduce size of EZ-Mail logo. • Take advantage of the screen dimensions by using "landscape" screen instead of the "portrait" screen.

34. Evolution of the interface The Final Prototype...

35. General Modifications • “Cancel” button added to all relevant screens. (Concept of Forgiveness) • “Exit EZ-mail” added to all post welcome screens. • Confirmation messages for Destructive action. • Reconfigured screens to Landscape Format. • Access to Help by touching

36. Welcome Screen • Simplification of wordings

37. Create New Account • Simplification of wordings • Choice of E-Mail address • Cancel Button

38. E-Mail Options • Button Style (obvious) • Changed the title

39. Compose New Message • E-Mail List => Address book • CC is omitted • Cancel Button

40. Message List • Delete Functionality • Confirmation Message • Compose New Message Functionality

41. Read Message • Forward/Reply • Delete

42. Address Book • Choice of E-Mail address • Simplification of wordings • Add/Delete

43. Conclusion HCI Concepts

44. How were HCI concepts applied to the design of EZ-mail? By respecting the founding principles of HCI • Norman’s principles of good design • Iterative design process • Shneiderman’s Golden Rules • User-centered design approach

45. Norman’s principles of good design • Provide a good conceptual model • Make things visible • The principle of mapping • The principle of feedback

46. Iterative Design Process • Initial design specification phase • Storytelling prototype phase • Functional prototype phase

47. Shneiderman’s Golden Rules • Consistency throughout design • Shortcuts for frequent users • Informative feedback • Closure via design dialogues • Error Handling / Action reversal • Reduce short-term memory load • K.I.S.S. (Keep it short and simple)

48. User-centered design approach • Concentrate on user’s abilities and needs • Study the user’s work habits • Provide the tasks the user demands