1 / 7

OUTSOURCING AND Offshoring in education

OUTSOURCING AND Offshoring in education. Kathryn Urbaniak , HPT. Definitions. What is outsourcing? The process of contracting a business function to someone else What is offshoring ? the relocation of a business process from one country to another Source: Wikipedia.

feng
Download Presentation

OUTSOURCING AND Offshoring in education

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript


  1. OUTSOURCING AND Offshoring in education Kathryn Urbaniak, HPT

  2. Definitions • What is outsourcing? • The process of contracting a business function to someone else • What is offshoring? • the relocation of a business process from one country to another Source: Wikipedia

  3. Outsourcing in Education • What outsourcing occurs in environments like universities? • 75% food services • 46% bookstores • 10-20% some or all of their distance education • Also common in the private sector • Training • Human Resources • IT functions Gupta, A., Herath, S K.,& Mikouiza, N.C. (2005). Outsourcing in higher education: an empirical examination. The International Journal of Educational Management, 19(5), 396-412. McCord, A. (2002). Are You Ready to Discuss IT Outsourcing on Your Campus? Educause Quarterly, 1 (2002), 12-19.

  4. Why Outsource? • Reasons for outsourcing? • Pros and cons?

  5. Norway E-learning Case Study • What issues may have arisen? And what benefits gained? • Benefits • Novel approaches • Didn’t have to train in-house • Ongoing relationships • Findings – important factors in selecting a vendor • Intrapersonal skills • Language • Cultural sensitivity • Experience in the education sector • Clarity in scoping and ordering Brodahl, C. & Oftedahl, H. (2012). Outsourcing Systems Development for e-Learning Applications. International Journal on E-Learning, 11(1), 5-22

  6. Take Away Advice/Hand Out • 5 key aspects to consider before outsourcing an e-learning project. (Layton, 2011) • How time critical is the project? How busy is your internal team? • Do you require expertise that is not available internally? • Does the e-learning project involve sensitive information? • Does the project require tight management and control? • Where do you need to build eLearning experience for future work? • Best practices for selecting an e-learning vendor (O’Leonard, 2005)

  7. Hidden Costs in Offshoring Large IT-based Projects What % of your saving will you end up spending on hidden costs? • The Cost of Selecting a Vendor • 1-10% • The Cost of Transition and Ramp Up • 3-13% • The Cost of Managing an Offshore Contract • 6-10% • The Cultural Cost • 3-27% Total: 13-60% Overby, S. (2003) The Hidden Costs of Offshore Outsourcing. CIO Magazine. September 01, 2003

More Related