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The Successful Operations Manager

The Successful Operations Manager. Tips, tricks, and ways to avoid losing your mind Cody March Oregon State University (541) 231-2124 cody . march@oregonstate.edu. What Does An Ops Person Do?. In a word… EVERYTHING. What Does An Ops Person Do?. THE OPERATIONS MGR CAN BE….

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The Successful Operations Manager

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  1. The Successful Operations Manager Tips, tricks, and ways to avoid losing your mind Cody March Oregon State University (541) 231-2124 cody . march@oregonstate.edu

  2. What Does An Ops Person Do? In a word… EVERYTHING

  3. What Does An Ops Person Do? THE OPERATIONS MGR CAN BE…

  4. What Does An Ops Person Do? • Full Time Staff Member, But Not A Coach • We Don’t Coach, Recruit, Or Run Practices • All The Behind-The-Scenes Stuff Basically… My job is to make it easier for my coaches to coach, and for my players to play.

  5. How Does It Get Done? • Important Traits & Characteristics • Organized • Time Manager / The Ability To Prioritize • Ability To Handle Pressure • Delegation (Managers, Other Staff, Etc)

  6. Tips/Hints - Job Specifics • Travel – Getting From Point A To Point B (Efficiently) • Ground Transportation • Airport • Destination • Get To Know Your Drivers • Cell Phones, E-Mails, Etc • Make Them Your Friend

  7. Tips/Hints – Job Specifics • Air Travel • The 2-Hour “Rule” • Know Your Airports (The “Home” Airport) • Check-In Ahead Of Time!!! • Research Alternate Schedules • Research Alternate Airports • Use Your “Elite” Benefits

  8. Tips/Hints – Job Specifics • Other Travel Tips • Know Your Per Diem Rates & Who Makes Them • Hotel “Deal-Breakers” • Wi-Fi, Parking, Meeting Room Rentals, Etc • Get Everything In Writing • If Possible, Avoid 3rd Party Travel Agents

  9. Why Avoid 3rd Parties? • Arizona Bus Company • $3,100 – Full Itinerary Price • “…price went down a little this year…” • The Travel Company • $3,700 – Full Itinerary Price • “…price went up this year…sorry…”

  10. Tips/Hints – Job Specifics • Other Travel Tips • Bring Your Own A/V Equipment (If Needed) • Tip Your Bus Driver Yourself • LOYALTY Matters • Make A Contact Sheet

  11. Tips/Hints – Job Specifics • Youth Camps • Independent Online Presence • Online Registration … No-Brainer And that “ability to handle pressure…”

  12. Tips/Hints – Job Specifics • Youth Camps • Involve Your Team As Much As Possible • Clear Communication • Remember Your Purpose • Fun, Safety, Positive Environment

  13. Tips/Hints – Job Specifics • Home Events – Marketing • Marketing To Campus & Students • Work With Your Marketing Staff • Involve Your Team, Your Coaches, Your Sponsors

  14. Tips/Hints – Job Specifics • Home Events – Visiting Teams & Presentation • Ensure Somebody Is Assigned To Visiting Teams • Know How You Want Your Facility To Look • Make Sure Your Staff Knows Too!

  15. Tips/Hints – Job Specifics • Equipment & Apparel • Order Early … Very Early • And Be Prepared For Changes … Many Changes • Work With Your Equipment Staff • Get Player Input …(Within Reason)

  16. Tips/Hints – Job Specifics • Supervision & Leadership • A “Strict” Open-Door Policy • It’s Useless If They Don’t Know • Be Approachable • Show Care / Compliment / Say “Thanks” • Talk To Them About Something Besides Volleyball • “Line In The Sand” (You Aren’t Their Friend)

  17. Cody March // Oregon State University(541) 231-2124 – Cell // (541) 737-7490 – Officecody.march@oregonstate.edu Non Sequitur – By Wiley Miller

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