bror.salmelin@cec.eut European Commission, New Working Environments

1. Strategic Objective: Collaboration@Work SO 2.5.9 Collaborative Working Environments Background and objectives bror.salmelin@cec.eu.int European Commission, New Working Environments

2. Kok Report “The EU needs a comprehensive and holistic strategy to spur on the growth of the ICT sector and the diffusion of ICTs in all parts of the economy” “Facing the Challenge : The Lisbon Strategy for Growth and Employment” Report from the High Level Group Chaired by Wim Kok, November 2004

3. IST in FP6 • Bring the user, “people”, to the foreground, to the “centre of our attention” ... • … and build trustful, embedded, intuitive technologies working in the background (almost invisible)

4. Value Creation in Knowledge Economy • intangible economy • extended products including embedded services, covering entire life cycles • knowledge based economy • digital content and services • networking • simultaneous, complex and multidisciplinary

5. Workplace innovations and productivity Workplace Innovations account for 89 % of Multifactor Productivity gains* *Black and Lynch. San francisco federal reserve. 2004

6. From excellence at the point of production towards excellence in collaborative networks XX century • A. Smith: Chain production • D. Ricardo: Specialization XXI century • Working in Groups • Collaboration: Seamless work to achieve common goals: cooperation + competition

7. Competence nodes networking L L L Competences Connectivity Leadership Customers

8. Change of Paradigms • Networking characteristics: • complexity • dynamics • synthesis, and “best guesses” • connectivityrather than competence • Global issues binding technology, business and legal innovation • “e- space” for “all” • privacy, IPR, ADR etc…. • public-private partnership • Digitalization of goods and services • from cost to value

9. Full Impact Needs Systemic Innovation Component innovation Systemic innovation

10. Interplay needed at all levels Legal & Self-regulatory Economy & Society Infrastructure & Technology

11. Two main complementary financial instruments • FP7 :ICT theme, ICT based research infrastructure,… • Master and shape the development of ICT • CIP :ICT Policy Support programme • Ensure the uptake and best use of ICT • In addition, regional and structural funds,…

12. i2010 initiative • Self-standing initiative with strong link with the renewed Lisbon agenda • But also anchored in the Commission’s policies for cohesion and sustainable development • Comprehensive and holistic approach: • Umbrella initiative for EU information society policies (regulation, research and deployment) • Three priorities: • Completing the Single European Information Space • Strengthening innovation and investment in research • Achieving an Inclusive European Information society

13. ICT for collaboration fostering competitivenessPolicy directions • Knowledge Organizations : • Human brains • Procedures • Business processes New Working Environments ICT for collaborative working environments Collaboration : Seamless interaction in complex virtualized world New concepts and methods Effectiveness : Do tasks anytime, anywhere, with anyone Efficiency : Efficient allocation of resources Creativity : New ideas Policies : P1 Production / Growth P2 Innovation Innovation Production P2 P1 Productivity / Growth / Competitivity

14. Workplace innovations and productivity Workplace Innovations account for 89 % of Multifactor Productivity gains* *Black and Lynch. San francisco federal reserve. 2004

15. ICT for collaboration fostering competitivenessTechnology research ICT for collaborative working environments New Working Environments • Knowledge Organizations : • Human brains • Procedures • Business processes Collaboration : Seamless interaction in complex virtualized world New concepts and methods Creativity : New ideas Effectiveness : Do tasks anytime, anywhere, with anyone Efficiency : Efficient allocation of resources Technologies : T1 mobile T2 Collaboration T3 Computing T4 Knowledge T5 Virtualisation T6 Robotics T2 T5 T6 T2 T3 T4 T1 T2 Innovation : New products and services Productivity / Growth / Competitivity

16. Executing the Research Agenda of New Working Environments • Mobility to allow work anywhere at anytime, thereby productivity. Seamless connectivity(CALL 2) • Collaboration* to ensure the work with whoever owns the needed knowledge, thereby productivity and creativity. Management of complexity(CALL 5) • Virtualization of the work environment to allow contextualized services, thereby creativity. Virtualization (CALL 6, tbc) • Augmentation of human capabilities with artefacts, thereby productivity. (JOINT CALL) *. around a 50% of all companies’ activities are related to interaction between individuals and between them with the environment.

17. Vision of New Working Environments Individual (work & private roles) And Group • Our goals : • Integration of technology pillars • Filling in the « gaps » in technology pillars specific for collaborative work e-design e-business e-commerce e-application e-application human-centricUSABILITY collaborative platforms living labs technologyplatforms grid / utility / … technology drive IPv6 wireless TV fixed satellite etc. Missing links, open zones for research

18. Trend visible in the press, or is it actually? • “Collaborative solutions will be the next billion-dollar category”. BusinessWeek (2003) • “Almost everything is group-oriented. Everything has to do with the inefficiencies that exist with people working together” Bill Gates (Oct. 2003) • “Collaboration with colleagues, partners and customers will allow to find optimal, innovative solutions”. Japan’s Future office Scenario (April 2004) • “Global collaboration, customer feedback and personal knowledge management are transforming the workplace today”. IWPC (2004)

19. SO Collaborative Working Environments. Objectives • To develop next generation collaborative working environments, thereby increasing creativity and boosting innovation and productivity. • These environments should provide collaboration services to make possible the development of worker centric, flexible, scalable and adaptable tools and applications. • They will enable seamless and natural collaboration amongst a diversity of agents (humans, machines, etc) within distributed, knowledge-rich and virtualized working environments. • Professional virtual communities and nomadic personal access to knowledge should be supported.

20. SO Collaborative Working Environments Characteristics • Collaborative Working Environments that are: • Distributed, • Knowledge-rich, • Virtualized, • Mobility components, • Dynamics, ad-hoc creation and dissolution. • Complementarity to call 2 (before focus on mobility, now focus on collaboration). • Lucent technologies (2004): “High Speed data for enterprises" (HSDe) for 'Early Adopters' , i.e. mobile employees, offers a good chance for UMTS success if operators focus on mobile workforce. In addition, Lucent proposition focuses on mobile employees and not on 'fun' services.

21. SO Collaborative Working Environments Our Approach • Co-workers might belong to organizations but our focus is not on the organizations but in the co-worker himself. • It is NOT about “Virtual organizations” • But it’s about virtual communities created and dissolved on the fly. • It is NOT about Networks of SMEs • But it’s about “ad-hoc networks of people working together”

22. SO Collaborative Working Environment Focused • It is NOT about KM • But it’s about ‘co-work in knowledge-rich environments • It is NOT about ‘mobile applications’ • But mobility aspects are to be considered in any project in the context of seamless context sensitivity • It is NOT about ‘information workers’ neither on ‘IT professionals’ • But it’s about ‘Knowledge workers’ collaborating with knowledge and information workers.

23. SO CWE. Where we are positioned? FROM “Upper” layer middleware UP Collaborative Work Platform

24. Conclusions • Human Centered Knowledge Society means • Increased responsibility for the individual • Increased productivity through innovation and creativity • Time gain by collaborative structures and shared environments • Increased possibilities for wealth creation by atypical job relations • New paradigms for participation • New environments for quality of life

25. Contact websites • http://europa.eu.int/eeurope • http://www.cordis.lu/ist • http://www.amiatwork.com • and e-mail: bror.salmelin@cec.eu.int