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GEB 3213 Lecture 11 Outline

GEB 3213 Lecture 11 Outline. Working in Teams. Why form groups and teams?. _________________ Faster response 3. _________________ 4. Greater “buy-in” 5. Less resistance to change 6. ____________________ 7. ___________________. Interpersonal Communication. Communication between people

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GEB 3213 Lecture 11 Outline

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  1. GEB 3213Lecture 11 Outline Working in Teams

  2. Why form groupsand teams? • _________________ • Faster response 3. _________________ 4. Greater “buy-in” 5. Less resistance to change 6. ____________________ 7. ___________________

  3. Interpersonal Communication • Communication between people • Crucial for teamwork • Teamsmore and more common • What skills are involved? • ________________ • ________________ • ________________

  4. Listening Why is listening harder on job than in class? • _______________________________ • _______________________________ • What are acknowledgement responses?

  5. Active Listening What are the three kinds of feedback involved in active listening? • _________________________ • _________________________ 3. _________________________

  6. 14 Deadly Sins in Listening 1.Interrupting the speaker. 2._________________________ 3.Rushing the speaker and making him feel that he's wasting the listener's time. 4._________________________ 5. Getting ahead of the speaker and finishing her thoughts.

  7. 14 Deadly Sins in Listening 6.Not responding to the speaker's requests. 7._________________________ 8.Forgetting what was talked about previously. 9._________________________

  8. 14 Deadly Sins in Listening 10. _________________________ 11. Feeling uncomfortable with silence. If someone you're talking with pauses, you pick up the slack in a heartbeat and interrupt the speaker's thought. 12. _________________________

  9. 14 Deadly Sins in Listening 13. Letting emotions rule. The speaker says something that makes you feel defensive or attacked. You quit listening and respond to the heat of the moment instead. 14. _________________________

  10. Active Responses • _________________________ • Mirror speaker’s feelings • State your own feelings • _________________________ • _________________________

  11. Conversational Style Conversational style - our talk patterns; ways we show-- ___________________________________________________________________________

  12. Conversational Style What elements make up your conversational style? Rate of speech __________________ Persistence when turn missed __________________ __________________.

  13. Nonverbal Communication • Name two characteristics of open body positions: 1. 2. • Name three characteristics of closed (defensive) body positions: 1. 2. 3. Hands in pockets

  14. Group Interactions What happens during the forming stage? • Begin to define task • _________________________________ • _________________________________ • _________________________________ .

  15. Group Interactions What happens during the storming—or conflict stage? • Clarify procedures so everyone knows what to do • _________________________________ • _________________________________ .

  16. Group Interactions What happens duringNorming—the longest stage? • Most comments need to deal with information • _________________________________ • _________________________________ .

  17. _________ Storming Norming Forming Group Interactions

  18. Group Interactions What happens during performing—or the consensus stage? • _________________________________ • _________________________________ .

  19. Negative Actions in Groups • Dominating • ______________ • ______________ • ______________

  20. 5 Blocking Responses • Ordering, threatening • _______________________ • _______________________ • Minimizing the problem • _______________________

  21. Skills for Team Leaders Interpersonal Relationships • Regulating participation • _______________________ • Maintaining mutual respect • _______________________ • _______________________ • Instigating conflict Based on Cragan and Wright, Communication in Small Groups, 5e, Wadsworth, 1999.

  22. Attributes of Successful Student Groups • Clear deadlines • Frequent meetings • _______________________ • _______________________ • _______________________

  23. Peer Pressure & Groupthink • What is Groupthink? • Name three correctives: • _______________________ • ______________________ • _______________________

  24. Methods for Reaching Group Decisions _____________ Consensus _____________ Averaging _____________ What are the advantages and disadvantages of each method?

  25. Conflict Resolution Name 5 means of conflict resolution: 1. Be sure group members actually disagree 2. ______________________________ 3. Discover needs each person is trying to meet 4. __________________________ 5. __________________________

  26. Strategies for Effective Conflict Resolution • In conflict resolution, how should you respond to an attack? 2. Use the ________ person.

  27. Strategies for Effective Conflict Resolution 3. Work to maintain a _____________. 4. Practice _______________________.

  28. Strategies for Effective Conflict Resolution 5. Avoid _______________________. 6. Don’t use _____________ language. 7. When provoked, try a _____________ check.

  29. Strategies for Effective Conflict Resolution 8. What are three means of clearing the air?

  30. Constructive Responses to Criticism • ________________________ • Checking for feelings • ________________________ • Buying time with limited agreement • ________________________

  31. Effective Meeting Guidelines • State purpose of meeting at beginning • ________________________ • Allow time for discussion • ________________________

  32. Effective Meeting Guidelines • Summarize ________________________ • Summarize______________________

  33. Collaborative Writing • Working with other writers to produce a single document • Requires attention to— • ________________________ • ________________________ • ________________________

  34. Collaborative Writing Planning • Make analysis explicit; know where you agree and disagree • Plan organization, format, and style before anyone writes • ________________________ • ________________________.

  35. Collaborative Writing Revising • Evaluate content, discuss revisions as group • ________________________ • ________________________

  36. Make Group Process Work • Note that people have different ways of expressing themselves • Don’t assume that ________________________

  37. Next Week Communicating across Cultures

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