SEI Call Centre Services

1. CALL CENTRE SERVICES supported by SEI

2. WHO WE ARE Social Enterprise Innovations (SEI) is specialized in providing solutions for Enterprise. We are professionals in IT and Marketing ● ● ● ● ● VOIP integration with CRM Telemarketing IT Consultation Cloud Solutions Marketing Strategies Call Centre Service ● Call Centre Services ● 24/7 Customer Services ● Outsourcing Multilingual Customer Support Services ● Multilingual Outsourced BPO With our experienced technical team and innovative marketing team, we always succeed in offering customers fresh ideas with precise actions after making effort in market segmenting, targeting and positioning.

3. Call Centre- Customer Service Since its establishment, Social Enterprise Innovations (SEI) has always been devoted to providing useful IT and marketing solutions to NGOs and SMEs, with an aim to help the organizations to achieve their goals in a more effective and efficient way. HKSEI Call Center is located in HK and Malaysia, and started service since 2012. Our Team has experienced team leader leading operators with good communication skills. We have strong education background, such as Psychology and Business, and working experience in marketing and call center industry. It helps customers to boost the business with event planning and telesales. Therefore, they can keep closer customer relationships through their excellent telecommunication.

4. CALL CENTRE SERVICES Mission and Vision Mission - To provide high-quality call center and telemarketing/telesales services to all kinds of organizations with call service needs in Hong Kong, particularly to NGOs and SMEs. Vision - To faster the interests of our clients through the provision of professional call service, and contribute together to the building of a better and a warmer society, characterized by human connections and mutual caring. A. Inbound Customer Care Services B. Outbound Call Services C. Other Services Telemarketing - Introduces services or promotion to potential customers Marketing Research - Mass Mailing Service Customer Service Hotline - incoming calls are handled by experienced customer - Flyers Distribution Service service officers - Conducts questionnaire via phone; obtain customers’ feedback - Data Entry Service Interactive Voice Response System - Substitutes IVR system for employees to lower - EDM service B2B List / Database Scrubbing - Update your customer contact information, and identify new buyers operation cost - Automated Call Distribution System - Distributes incoming calls to the right person B2B Appointment Setting - Fill your calendar with quality sales meetings and webinars - Telephone Recording System -Records conversation to monitor service quality

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6. THANK YOU！ www.hksei.com/en/call-centre.html Tel : (852) 3996-1999, Email : info@hksei.com ！