“Developing Common ASEAN Tourism Curriculum (CATC)” Project Extension National Workshop on

1. ASEAN – Australia Development Cooperation Program Regional Partnership Scheme “Developing Common ASEAN Tourism Curriculum (CATC)” Project Extension National Workshop on Units of Competence Presented by William Angliss Institute February and March 2007 RPS Project The views expressed in this report are those of the authors, and not necessarily those of the ASEAN Secretariat and/or the Australian Government.

2. Agenda 3 • Update on the development of CATC Competency Standards • Agenda 5, 7 & 9 • to develop an assessment matrix (table) & an observation checklist • to develop a draft learning plan • to review underpinning knowledge of CATC Project Team Project Team & YOU Today’s Workshop Objectives • Agenda 2 • Update on MRA ASEAN Secretariat Complete pre-evaluation form

3. Who we are – William Angliss Institute • Is the Specialist centre for the Tourism, Hospitality and Food Industry in Victoria, Australia. • Is a global provider of total education and training solutions for the Tourism and Hospitality Industry. • Has 13,000 Clients/Students and 300 Professional Staff.

4. Who we are – William Angliss Institute • Implemented projects in Indonesia, Viet Nam, China, Thailand, Cambodia, Lao PDR, Malaysia, Singapore, Philippines, Brunei, Saudi Arabia Vanuatu, New Caledonia and French Polynesia. • Working with private sector corporations, Governments as well as Multi Lateral Funding Bodies including: Asian Development Bank, World Bank and AusAID, etc.

5. Project Objectives and Technical Deliverables Objectives Deliverables • Harmonise the tourism curriculum and qualifications and skills recognition system frameworks across ASEAN countries • Endorsed Framework of Common ASEAN Tourism Curriculum (CATC) with minimum standards Initial project • Endorsed Framework of Regional Qualifications and Skills Recognition Systems (RQFSRS) • Assist the implementation of MRA to facilitate mobility of skilled tourism professionals Initial project • Details of CATC competency standards for 6 labour divisions developed • Promote consistency and uniformity of standards in tourism training program and skills recognition high priority work Project extension

6. Project Extension - Activities and Outputs Activity 6 Output 6 • Review existing tourism Units of Competence – within ASEAN & Internationally • Agreed Development Strategy and standard template by the Task Force Activity 7 Output 7 • Develop the Units of Competence for six labour divisions of ACCSTP • Units of Competence developed for six labour divisions of ACCSTP We are here! Activity 8 Output 8 • Conduct a one-day stakeholder workshop in each ASEAN Country to provide advice on the implementation of Units of Competence developed • Stakeholder workshops conducted

7. Front Office Housekeeping Food & Beverage Service Food Production Travel Agencies Tour Operation Rationalisation of Units of Competencies Rationalisation process 242 units in total • Remove duplicated units • Perform basic clerical procedures • Perform clerical procedures SIX LABOUR DIVISIONS 44 COMMON UNITS across 6 labour divisions • Add new units • 2 Childwise sex tourism • Develop and implement operations policies • Combine units • Coordinate a marketing strategy and activities • Coordinate marketing and promotional activities • Coordinate marketing activities • Develop a marketing strategy and coordinate sales activities 300 UNITS OF COMPETENCIES Rename units • Organise and prepare food products and services

8. QC Proof Read Develop QC Review Feedback Design standard template Review & Finalise • FINAL OUTPUT • 242 units of competence Developing Units of Competence

9. What is a competency standard? • Is a document that describes the skills knowledge, and attitude required to perform a particular task to a defined standard Skill Knowledge Competency Attitude

10. Quiz • What are the components of the Competency Standards Document Template?

11. Unit Title Unit Code Unit Descriptor Elements Performance Criteria Unit Variables Assessment Guide Linkages to Other Units Critical Aspects of Assessment Context of Assessment Resources Implications Assessment Methods Key Competencies in this unit Components of the Standard Template

12. Where to find information in a unit of competency Individual or small group activity Photocopy Slide 2 only give to participant Action: Read any CATC competency standard document and complete the answers to each of the 9 questions.

13. Where would this information be found in an ASEAN competency standard? Your response • What is the work activity ( Duty) • What does the work involve • What are the parts that make up this duty • How is the performance to be measured • What are the conditions under which this work may be conducted • What skills and knowledge are needed to perform this work activity • What evidence is needed to perform this work activity • Where should evidence of competency be gathered • What resources are required to gather the evidence

14. Answers

15. Where would this information be found in an ASEAN competency standard? Your response • What is the work activity ( Duty) • Unit title • What does the work involve • Unit descriptor • What are the parts that make up this duty • Elements • How is the performance to be measured • Performance Criteria • What are the conditions under which this work may be conducted • Unit Variable • What skills and knowledge are needed to perform this work activity • Unit Variable and Assessment Guide • What evidence is needed to perform this work activity • Critical aspects of assessment • Where should evidence of competency be gathered • Context of assessment • What resources are required to gather the evidence • Resource implications

16. Duty Unit Title Analysis of the Competency Standards Training Education Level 1 Level 2 Elements Tasks Level 3 Performance Criteria Sub-tasks Level 4 Skills, knowledge & attitude

17. Unit Title Communicate on the telephone Elements Responding to incoming calls Make telephone calls Performance Criteria 1.1 Answer promptly 2.1… 1.2 Establish Purpose 2.2 … 1.3 Repeat details 2.3… 1.4 Answer Enquiries 2.4 … 1.5 Record caller requests 2.5… 2.6… 1.6 & 1.7… Key Components of the Competency Standards

18. Benefits of the Endorsed Template 1) • Has a logical, user-friendly layout and format style. • Complies with the requirements to be able to deliver competency-based training and competency-based assessment. • Provides a comprehensive context for the units. • Provides high levels of guidance for trainers and for those who are to write supporting training materials. • Provides standardised and internationally recognised and understood terminology in the headings used.

19. Benefits of the Endorsed Template 2) • Easy to read and to be understood thus increasing the likelihood of compliance with requirements and increasing the possibility of standard training delivery • Enables the content to be written in a country-neutral style that facilitates training delivery in each ASEAN member country • Allows for the individual provider to establish their own context and thus assists with customisation to help meet the needs of both providers and host establishments (employers) currently and as they vary over time.

20. Where to download • 242 units of competence were uploaded: www.waseantourism.com • Username: guest • Password: guest1

21. Units of Competence for six labour divisions

22. Common units in six labour divisions

23. Common units for Food Production (FP) & Food & Beverage Services (FB)

24. Units for specific labour division: (eg Front Office (FO))

25. Downloading by clicking

26. Search by Unit Title • When searching units of competence in all folders, uncheck box “search only this folder and below” • Type keyword of the unit title • For example: search unit of competence “Communicate on the telephone” • Type keyword “communicate”

27. End of PresentationThank you.