Compass Powered by Rearden Commerce

1. Compass Powered by Rearden Commerce Training Tailored to the End User

2. Contents Activating your Account and Profile Overview Pages 4 – 27 Booking Air, Car and Hotel Pages 28 – 69 Additional Services on Compass Pages 70 – 75

3. Activating your Account and Profile Creation

4. New User- Compass Online Booking Tool If you are a new user to Compass and have not received an activation e-mail or a link to log in for the first time, Please Contact: Your Travel Administrator or Travel Leaders eCommerce Online Support. 800-586-2472 or e-mail: ecommerce@travelleaders.com The following slides will take you through the steps of logging in for the first time and creating your account.

5. ActivationE-mail • New User • Activation E-mail • Create a Profile and Password • Some New Users may • be notified with a pre-defined link to begin the Activation Process • Check with your Travel • Administrator with questions regarding the Travel Program

6. Register your Account Step One: Create your Own Unique Password

7. Register your Account Profile fields marked by asterisk are required fields to complete

8. Travel Preferences Part of the Activation Process requires the Users to begin the completion of Profile Information, including Travel Preferences and Membership Numbers. Travel Preference Information can be updated at any time

9. To Log into Compass once your account is activated use the link below. You may save this link as a “favorites” for easy access. • Log into Compass - https://NMH-travel.reardencommerce.com • Log in Name - NMH E-mail Address • Password -Unique password created upon activating your account through the activation e-mail Accessing

10. Compass Travel Home Page

11. ‘Company News’ provides company specific communications and a web demonstration of Compass ‘Company Resources’ offers links to Travel Websites and company specific information Hours of Operation & Contact Information for online booking help and agent assistance

12. After completing the activation, you are directed to home page. Click on the Profile Link before booking travel and complete the additional areas of the profile

13. Main Profile Page with links to all Profile features Note: Users need to access and complete all areas of the Profile to update the necessary information

14. First and Last name fields must match your photo ID used for travel Please contact online support to change these fields Birth date and Gender fields Are required as part of the Secure Flight Program to be Mandated in 2010 Date of birth is an encrypted Field quotations indicate this field has been populated, dashes indicate information is still required

15. The Confirmation E-mails in this field are sent from compass when a trip is Held or Submitted for Purchase Itinerary / Invoice for final ticketing comes from Travel Leaders Travel planners that wish to Receive a Copy of this itinerary invoice should enter their e-mail address in this field

16. Profile | Addresses and Phone Numbers Home Phone Field is required as it “pushes” the profile information to the Agency If you prefer not to provide home phone as contact number, enter business or cell here Be sure to CLICK SAVE on bottom of each Profile Page when adding new information

17. Profile | Credit Cards Multiple Credit Cards may be added to the Profile Users should click on the “Add credit card” link to add a credit card for Hotel Guarantees or Other Services Centrally Billed Credit Cards can be added to the users profile for all Airline and Fee Transactions and Hotel Guarantees. This card will be reflected on this page or may be hidden to the end user

18. Profile | Add a Credit Card Add required information marked by an Asterisk Be sure to SAVE information added to all pages of the Profile

19. Profile | Travel Preferences Note default fields for AIR search Recommend Search by PRICE Air Special Requests will be seen by carrier in reservation Add as many Membership Numbers as you like (Do not add spaces or punctuation)

20. Amenities included in the profile will be considered in the hotel search options Special Requests will be included in the reservation Include Hotel Memberships by the “Program” Name i.e. Marriot Rewards or Hilton Honors to include all properties under the program If a Default Car type in not chosen in the profile, the system will default to Intermediate size Car and all rates returned are based on that size car

21. Airport Parking and Car Service (sedan) are optional features on this site and may not be enabled Check the TRAVEL tab on the home page Passport and Intl Travel information is required in all airline bookings, please include passport information if you travel Internationally

22. Travelers can add AAA Membership or other discount numbers in the Additional Information Section Include any Personal Information you want an Agent to be aware of in the Misc. Remarks: e.g. “Never book connection through Chicago and not early morning flights before 9 am” Add your Redress or Known Traveler Number if one has been assigned Always SAVEeach page of the profile!

23. Profile | Delegate Access Travel Planners can easily Delegate themselves to update profile information or book travel for others An E-mail is sent to the traveler to notify a user has been granted access to his or her profile User may delete delegates on this page Travelers can Delegate others to book travel for them

24. Profile | Delegate Access Search for a user by E-mail or Last Name Select the traveler or delegate from the search results On the Home Page the Drop Down box reveals all travelers the user has delegate access to Always log in as ‘Myself’ and access the traveler you are booking for from this link

25. Profile | Delegate Access Emergency Contact information is not required but recommended as good information for the agency to have Fields may vary by company

26. 0 Profile | Notifications Notifications Serve Multiple Purposes: Trip Itinerary- Add additional e-mails to receive copies of your itineraries. Add alternate e-mails (home or spouse) to receive copies of your itineraries. It is not necessary to add your business address or a travel planner address for this notification area. Flight Status Updates- Provides Flight change status updates from the Carrier directly beginning three hours prior to scheduled departure time. Receive Status Updates and reminders for all services booked on Compass.

27. Profile | Notifications Flight Status Updates utilizing “Flight Stats” provide real time updates to all Flights 3hours Prior to Departure Travelers and Travel Planners may enter up to three types of notifications to multiple people

28. Booking Air, Hotel &Car Reservations

29. NMH-travel.reardencommerce.com Your Username is your NMH E-mail Address A unique Password is created during the Activation process

30. Users can Start a Booking from the ‘Quick Search’ tab on the Home Page, however, Travel Leaders Recommends travelers use the “Travel Tab” when starting a new booking to include more detail in your Search Criteria .

31. From the Home Page click on the TRAVEL Tab and choose Trip Planner to begin your search The Trip Planner page provides detailed search criteria options to enhance your search for Air, Hotel, and Rental Car

32. Travel Leaders Manages your unused tickets automatically; the detail here reminds you when an unused ticket is about to expire On the Air Search Page, this information is flagged again to remind you to book the carrier in order to use the ticket Travel | Unused Tickets From the home page use the Travel tab to access Unused Ticket information in the drop down

33. Book three ways; Round trip, multi-city up to four destinations , and one way It is recommended to begin the Search by PRICE to ensure you are comparing the best fares Be sure to change the Time Options to match the window of air options you want returned in the search Anytimewill return flights all day Additional flight option changes

34. Travel | Trip Planner The Hotel Search will default to the arrival airport To book multiple hotels within one reservation at different destinations, use the link indicated for multi city search Change the criteria of Hotel and Car search – Refer to Next Slide

35. Travel | Trip Planner Hotel Search will default to the Airport you are traveling to Click onAddressto change the Search to City Center or add a suburb name or street address to make the search more efficient Include the name of Hotel or Hotel Chain Name to bring those matching search options to the top of the list of results Rental Car will default to Airport pick up To see Off Airport Locations, uncheck the box to change the Search Click SEARCH to begin your reservation

36. Departure Flight Page (Refer to the next Example Slide) • 1 - Travel Leaders recommends the Flight Search be set to Search by PRICE. This allows the user to compare the best available fares with the search criteria. Search by SCHEDULE allows the end user to select flights based on the carrier’s schedule but with no reference to price or availability. • 2 - The display defaults to View Results by Segment. This shows all departure options first and once the user selects the flight, the Return Options will be displayed. Users can also see results by Complete Trip from this drop down. This changes the options to both outbound and return flights priced together. • 3 - The Air Matrix allows the user to sort the detailed options and provides a snapshot of the best fares available. Low Cost carriers such as: Southwest, Air Tran, and USA 3000are available to book on this site. • 4 - Select flights from the detailed list on the right side of page. • 5 - The Modify area allows the user to change the search criteria from this page. • 6 - The Price of Flights on the “Select your Departure/Return Flight” pages is based on a round trip price including taxes. Price of flights may change depending on the return flight chosen.

37. Travel | Select your departure flight #2-View By Segment #1-Results Returned by Price #3-Air Matrix #6-Flight Prices #4-Select Flights #5-Nearby Airports

38. Flight Details include on time stats in “More Details” Select and Confirm a Seat from this step of the booking process Unused Tickets are Flagged on the Matrix and in the Air Detail Preferred carriers will be displayed by a Gold P Medallion

39. Travel | Modify your Air Search • Changes to your Air Search can be made here: • Click Show ALL to see all Flight Options • Move the dynamic bar to change the time window for Flights • Include options at nearby Airports and compare prices by clicking the additional boxes

40. Travel | Seat selection Users can Select a Seat by clicking the Seat Map link next to the flight option on the Flight Search page By selecting a seat here and clicking Done, the seat will be confirmed and the search will progress to the Next Step – Choose your Return Flight

41. Travel | Select your return flight Return Flight page provides the user the ability to modify options as well, before making a Selection

42. Travel | Select your return flight This is how the Flight Search Display appears when Searching by Schedule Price will be attached to selection when all flights are chosen

43. Travel | Select a Hotel (Refer to the next Example Slide) 1 - The Google style map offers the user a visual illustration of the search reference point and hotels located in the surrounding area. 2 - Sort options default to any Company policy included. You can Sort your options by Distance, Price and Star Rating. 3 - The ‘preferred’ shows the user this property is a preferred hotel; Compass highlights the word in Gold to show it’s preferred status and always come to the top of the page for each search. Most preferred hotels provide a company negotiated rate. Some companies choose to flag “recommended” properties as preferred. 4- Choose to view photos, Hotel Amenities, Review Rate Details, or compare rates at properties. Users can easily “open” multiple rate displays and Compare Price per night, star ratings, and other amenities. 5 - Narrow your choices or Modify your search from this area including changing check in and check out dates. The original search criteria is displayed here.

44. Travel | Select your hotel #1-Google Style Map #5-Narrow Your Choices #2-Sort Options #3-Preferred Hotels #4-Star Rating, Photos, Amenities, or Compare Rates

45. Travel | Select your hotel Refer to next Slide: Select the link of the hotel name to view detailed information about this Hotel

46. Travel | Hotel Details View detailed information about this Hotel upon selecting the Hotel Name Link

47. Travel | Select your hotel Select “See room rates” to view available room rates at different hotels from this page

48. Travel | Select your hotel Once you Select a Rate on this page you have BOOKED that rate Cancellations to this reservation fall under the policies stated in the room/rate details. Be aware of rates that include the word(s), Advance Purchase, no refunds, cancel fee applies, etc. Be sure to read the Rate Details closely to ensure that you are choosing a rate that fulfills your preferences.

49. Travel | Choose a car Preferred Car Companies will be flagged and show at top of the search Additional rental options will be available as well You have the option to easily change your search options, modify rental days, or car type Check your Company Travel Policy for insurance information and booking preferred companies

50. Travel | Choose a car View Mileage and Rates and Car Rental Details/Rules