Addressing Selection Criteria

1. What does it all mean? Addressing Selection Criteria

2. Communication Skills • Communication • is the transfer of a message from one person to another. • Maybe spoken, written, non-verbal or graphic

3. Communication Skills • The purpose of communication may be to • Pass on information • Give instructions • Explain a process, situation • Greet a customer, colleague • Ask for help • Order materials • Organise work for the day

4. Communication Skills • Oral: • answer public enquiries • Run and or participate in meetings • Make a presentation/run an activity or event • Written • Write instructions, procedures, reports, newsletter • Send emails to colleagues, customers, suppliers

5. Communication Skills • Good communicators • Listen attentively • Ask questions to ensure the have understood the message • Are aware of the context or situation within which communication takes place.

6. Interpersonal Skills • You need to demonstrate that • you can solve problems and conflicts with your colleagues and peers • that you have in the past been able to build effective relationships with supervisors and management.

7. Interpersonal Skills • how well you interact with other people particularly your ability to understand "cultural" differences and act accordingly. “ • Culture" relates to ethnic and social cultures as well as different workplace cultures.

8. Team work A work team’s purpose is to Achieve the goals that meet the needs of the organisation

9. Team work • People in a team may be allocated different tasks. • e.g Readers Services team • Circulation • Shelving • Shelf Tidying • Display/Activities • Role in that team may change during the work day

10. Team work • Take responsibility for your own performance • Be part of the decision making

11. Teamwork • As a effective team member you need to be able to • Work towards a common goal • Help and not hinder the team • Communicate with others • Listen to others • Speak to others and present your point of view • Please customers • Understand that things may not always go your way • Accept others ideas • Work in a manner that supports other members of the team

12. Customer Service • Help customer to satisfy their need • Provide feedback to the customer • Consult with customers • Build goodwill Provide prompt and courteous customer service

13. Customer Service • Listen and question well • Use appropriate verbal and non-verbal behaviour to find out what the customer needs and how your product or service can best fill these needs • Use problem-solving techniques effectively

14. Customer Service • 5 step approach to problem solving • Listen • be open minded. This is not a personal complaint against you • Respond Show concern and apologise for any inconvenience • Decide on any action Is the complaint justified; what is the policy; you may need to ask for advice/assistance

15. Customer Service • Take prompt action • Follow up • Confirm the problem has been resolved and the customer is happy

16. Conflict Resolution • Present your perception of the problem • Use active listening • Discussion is courteous and non-confrontational • Brainstorm possible solutions • Negotiate a solution

17. Preparing your Resume • Library resources • Job seeking sites • Seek, My Future • Office software has resume building templates

18. Finding a Job Advertisement • Seek, My Career • Create job alerts • Organisation’s website • Newspapers • Networking, word of mouth

19. Preparing Cover Letter • Address the selection criteria precisely & concisely • If no definite selection criteria include • Communication & interpersonal skills, teamwork skills, customer service skills, any special skills, knowledge which are relevant to the position concisely

20. Preparing Cover Letter • Advice is available from • The organisation’s “How to Apply” advice • Job sites such as Seek etc • Other job seeking websites • Library resources • Always read the organisation’s “How to Apply” information very carefully • Make a checklist to ensure you have covered everything.

21. Resume • A resume is a description of your • education, • paid employment, • volunteer activities (including school activities), • general interests • personal strengths

22. ResumeWhat to include • HINT: Use a resume template as a guide • Include • Personal details • Name, address, contact information

23. ResumeWhat to include • Employment History • Job Title • Dates employed • Company/Organisation name • What you did/responsibilities/achieved

24. ResumeWhat to include • Education • Highest level first • Interests, hobbies other skills • Include other languages spoken • Membership of groups • Referees’ names and contact details

25. Resume-What not to include • Don’t say you have done something that you haven't. • Don’t include anything that relates to your personal life (except contact details). • Don’t include age, height, weight, marital status, number of children, condition of health, or religious or political beliefs (except where religion or political beliefs are important to the position). • Don’t include negative reasons for leaving previous employment such as ‘asked to leave’ (fired) or ‘sick of travelling’. • Don’t focus on any barriers to getting a job. • Don’t make the resume too long.

26. Resume • Your resume is a business document. • Don’t use coloured paper • Don’t use borders or other decorative effects • Don’t include a photo

27. Your Application • Always read the organisation’s “How to Apply” information very carefully • Make a checklist to ensure you have covered everything. • Don’t miss the Closing Date

28. Help with Job Applications • Use websites • Seek • My Career • My Future