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Managed Services and Outsourcing Savoy Group of Hotels

Managed Services and Outsourcing Savoy Group of Hotels. Clive Taylor Savoy Group of Hotels. Produced by Hospitality Financial and Technology Professionals. Managed Services and Outsourcing Savoy Group of Hotels. Issues Individual reservations at hotels(5 properties)

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Managed Services and Outsourcing Savoy Group of Hotels

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  1. Managed Services and OutsourcingSavoy Group of Hotels Clive TaylorSavoy Group of Hotels Produced by Hospitality Financial and Technology Professionals

  2. Managed Services and OutsourcingSavoy Group of Hotels • Issues • Individual reservations at hotels(5 properties) • Individual Revenue Managers/Revenue Control • Pricing Policy difficult to consolidate • Staffing • Training • Lost business • Costly opening hours • Guest recognition/services Produced by Hospitality Financial and Technology Professionals

  3. Managed Services and OutsourcingSavoy Group of Hotels • Solution • Centralized Single Image Inventory • Objectives • Centralized Reservation • Centralized Revenue Management • Transparent system to guest • Improved Sales & REVPAR • Build central database of client information Produced by Hospitality Financial and Technology Professionals

  4. Managed Services and OutsourcingSavoy Group of Hotels • Process • Change Business Process • Obtain Senior Executive/Management buying • Review all elements of project • Setup Task Force • Build relationships with suppliers Produced by Hospitality Financial and Technology Professionals

  5. Managed Services and OutsourcingSavoy Group of Hotels • Areas to Consider • Testing systems/Interfaces • Human Resource • Telephone and communications • Facilities Management • Training • Contracts Produced by Hospitality Financial and Technology Professionals

  6. Managed Services and OutsourcingSavoy Group of Hotels • Success Criteria • Outsourced ASP for data repository • One single database • One single guest history • Last minute availability • Extended opening hours • Improved control • Consolidated and quick Rate Changes for revenue management • Improved and increased REVPAR, especially during down turn Produced by Hospitality Financial and Technology Professionals

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