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Seascale Health Centre

Seascale Health Centre. U3A meeting Gosforth Village Hall 20 th Oct 2016 Sally Styles Practice Pharmacist. Aren't we lucky to live here?. Kings Fund illustration of the complexity of recent reforms. Expectations, are you a Customer or a Patient?.

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Seascale Health Centre

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  1. Seascale Health Centre U3A meeting Gosforth Village Hall 20th Oct 2016 Sally Styles Practice Pharmacist

  2. Aren't we lucky to live here?

  3. Kings Fund illustration of the complexity of recent reforms

  4. Expectations, are you a Customer or a Patient? Practice Patient Agreement - expectations of each other Should we be compared to Amazon or Tesco? Our Priority is safety & quality and to provide a personalised service - not speed Understanding of the complexity of healthand the inherent unpredictability of patients needs and desires, what you want, what you need and what we can give might be three very different things……….

  5. The Context of Demand - How Many??? Have been in other surgeries so you have comparison with Seascale Health Centre? Patients do you think we have? Weekly appointments, telephone consultations, results telephone calls, blood test requests, patients on repeat medication, items, prescriptions? GPs, nurses, dispensers, staff etc? Who uses our services the most - highest intensity users - how many contacts do you think they have in the year?

  6. Problems - Recruitment • GPs and Dispensers • In the last 2 years … • No new partners, • Three partners have left (1 retired, 1 to London & 1 to look after family) • Two new salaried Drs (1 now on maternity leave Dr Blyth and I moved to Carlisle) • Two long term locums – 1 has now moved to Rotherham and 1 now approaching retirement – Dr Howarth (who specialises in Drug & alcohol services)

  7. Practice Pharmacist Employed by Seascale Health Centre April 2015 in recognition of the difficulties recruiting GPs and to promote safety within the practice, particularly around medicines My role involves clinical services, prescription management, audit and education and medicines management

  8. Medication Reviews • Check that a patient’s medications • are appropriate • effective • cost effective • Any required monitoring has been done (blood tests, BP) • Check for compliance, drug interactions, side effects • Ensure dosages are correct

  9. The Future.... For those that choose to use them - patient 'check-in' screens, - information screens in waiting room - online booking of some appointments - access to your medical records online - new repeat medication ordering (links directly to our clinical system)

  10. Self Service Check-in Screen

  11. Seascale Health Centre Website

  12. Online appointments

  13. The Future.... More information about self care, before coming to the GPs Better care coordination for older people becoming frail Friends and Family Test More sharing of information between local health care providers- to avoid you having to remember your meds or repeatedly tell the same message

  14. Conditions currently covered by the Minor Ailments Service

  15. Working together • Government policy • Financial stability • Increasing demand, living longer with more complex illness • More being done in General practice • Increasing consumerism and expectation – 24/7, 7 day working, 8-8 services

  16. Seascale Health Centre and Bootle Surgery Patient Participation Would you like to be involved in the decisions about the services provided by the practice? Why not join our virtual Patient Reference group and help us by completing surveys about the practice. To receive more information, please complete a form or go to the online form on our surgery website ‘Patient Group’. www.seascalehc.co.ok

  17. Find us on Facebook: Seascale and Bootle Surgeries Follow us on Twitter: @SeascaleHC View our website: www.seascaleHC.co.uk Would you like to keep up to date with Seascale & Bootle Surgeries notices? We will use these sites to post reminders about practice events and health related information.We would appreciate it if all communications are polite, any posts that are unkind or seen as abusive will be removed. If you have a matter that you need to discuss please contact the surgery and speak to a member of staff. Thank you

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