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DELIVERING HAPPINESS THE ZAPPOS WAY

DELIVERING HAPPINESS THE ZAPPOS WAY . By: Brooke Bonime . It all started with pizza…. The “WOW” Philosophy. 365-day return policy Fast, FREE shipping Fast fulfillment 24/7 Call Center. Getting Paid to Quit . Strategic hiring & training process Interviews Training “The Offer”.

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DELIVERING HAPPINESS THE ZAPPOS WAY

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  1. DELIVERING HAPPINESS THE ZAPPOS WAY By: Brooke Bonime

  2. It all started with pizza…

  3. The “WOW” Philosophy • 365-day return policy • Fast, FREE shipping • Fast fulfillment • 24/7 Call Center

  4. Getting Paid to Quit • Strategic hiring & training process • Interviews • Training • “The Offer”

  5. Core Values • Deliver WOW Through Service • Embrace and Drive Change • Create Fun and A little Weirdness • Be Adventurous, Creative, and Open-Minded • Pursue Growth and Learning • Build Open and Honest Relationships With Communication • Build a Positive Team and Family Spirit • Do More With Less • Be Passionate and Determined • Be Humble

  6. An Inside Look Into Zappos

  7. “I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.” –Maya Angelou

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