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Achieving and Maintaining Quality Performance. Total Quality Management (TQM). A flexible, dynamic system that strives to continually improve efficiency, as well as consumer satisfaction. What does quality mean for a grass roots initiative?. More effective at meeting needs
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Total Quality Management (TQM) A flexible, dynamic system that strives to continually improve efficiency, as well as consumer satisfaction
What does quality mean for a grass roots initiative? • More effective at meeting needs • Adds strength/credibility • Helps fulfill the ethical obligation to provide the best service or advocacy • More economical • Develops positive "culture of quality"
TQM Principles • Customer focus • Obsession with quality • Continual improvement • Unity of purpose • Teamwork • Employee involvement • Education/training • Scientific approach • Long-term commitment
The Deming Cycle:Plan • Conduct needs assessment • Define desirable outcomes • Determine ways to reach outcomes • Develop indicators • Invite all to participate
The Deming Cycle: Do • Find out what has been done and how it worked • Uncover residual "bad feelings" • Use examples of other communities • Consult the research • Involve everyone • Take care of logistics
The Deming Cycle: Check • Compare details and overall shape • How do program and assessment compare? • Are desired outcomes addressed suitably? • Is program inclusive? • Is everyone involved? • Are goals feasible?
The Deming Cycle: Act • Be sure all involved understand the process • Commit everyone to efforts towards success • Encourage all involved to do their best
The Deming Cycle: Analyze • Does program fit needs? • Does program reach its desired outcomes? • Is the plan feasible? • Is program consistent with its vision or mission? • Does program include and respect target population? • Is the program ethical?
Maintaining quality performance • Institutionalization of dynamism • Long-range strategic planning • Keeping at it forever
SWOT AnalysisExplore... • Strengths • Weaknesses • Opportunities • Threats (Challenges)