1 / 6

ROD model assessment ROC RUSSIAN

ROD model assessment ROC RUSSIAN. By Victor Edneral & Grigory Shpiz COD-20 Helsinki 17.06.2009. RUSSIAN Federation. 15 Sites 2162 (GStat) CPUs. Contents. 1 st line support Valeriy Kirichenko <Valera.Kirichenko@itep.ru>

lee
Download Presentation

ROD model assessment ROC RUSSIAN

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. ROD model assessment ROC RUSSIAN By Victor Edneral & Grigory Shpiz COD-20 Helsinki 17.06.2009

  2. RUSSIAN Federation 15 Sites 2162 (GStat) CPUs

  3. Contents 1st line support • Valeriy Kirichenko <Valera.Kirichenko@itep.ru> • https://glse.itep.ru/usersupport/index.php?t=kbase&pla=ROC_Russia ROD • rcod@egee.sinp.msu.ru • Victor Edneral • Grigory Shpiz • Alexander Berezhnoy • A duty per day timetable on a day-to-day basis Knowledge Sharing • Language problem COD-20, Helsinki, 15 June – 18 June 2009

  4. Knowledge Sharing What tools are currently utilized for Knowledge Sharing: WIKI page • https://glse.itep.ru/usersupport/index.php?t=kbase&pla=ROC_Russia mailing list rcod@egee.sinp.msu.ru COD-20, Helsinki, 15 June – 18 June 2009

  5. Summary 30-day-old tickets which have not been solved – to C-COD We open tickets after 24 hours Tickets have an “expiration date” which passed 3 days ago 1st line support is in passiveexplicit mode We use the standard EGEE regional tools for a duty. At the first look they are useful and comfortable tool COD-20, Helsinki, 15 June – 18 June 2009

  6. Quesions • Language problem • 1st line support • Regional letter templates. And regional management of the templates • SAM testing without alarms stretching • Step escalation to ROC level

More Related