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Rebecca Ranallo Kahl Computers in Libraries April 2008

Library Staff Training: High Tech & High Touch. Rebecca Ranallo Kahl Computers in Libraries April 2008. CCPL stats. $68 million budget 1000+ employees 664 employees in SEIU 106 managers and confidential clerical Top ten busiest libraries in the country. Recent training history.

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Rebecca Ranallo Kahl Computers in Libraries April 2008

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  1. Library Staff Training: High Tech & High Touch Rebecca Ranallo KahlComputers in LibrariesApril 2008

  2. CCPL stats • $68 million budget • 1000+ employees • 664 employees in SEIU • 106 managers and confidential clerical • Top ten busiest libraries in the country

  3. Recent training history • 2005-06 contracted for staff training • Some synchronous learning • New public website with increased staff responsibility

  4. Recent training history • 2007 hired technology trainer • Hired at 32 hours • Full-time within 3 months • In-house technology training • E-learning tutorials

  5. Training today • New intranet • Blended learning • Contracted trainings and workshops

  6. Training today • E-learning tutorials online • Increased blended learning options • Increased 2.0 ability • More hands-on • Staff practice & play

  7. Test case • Etime tutorial • Employee time and payroll software • System upgrade • All employees training by online tutorial • Sustainable • Designed for current staff • Useable as an orientation tool for new staff

  8. Training to come • More online tutorials • More interactivity • More staff astechnology creators

  9. Interactive Strategic Planning • Work on interactive modules to stimulate and build enthusiasm with staff • In-person • Online • Integrating data, applications and video

  10. Second Life • Interaction in a virtual environment • Online chat • Virtual meeting space • Virtual contentcreation

  11. Cuyahoga Conversations • Interactive conversation space • Community issues and interests • We host the site • We manage the conversations

  12. Revamping Orientation Center • Online modules for • Intellectual Freedom • Corporate Culture • Customer Service • Marketing • Diversity

  13. Barriers • Buy-in • Bandwidth • Updated technology • Union • Fear of technology • Complacency

  14. Outcomes • Deliberate training plans • Competency based • More working sessions • Responsibility for learning • More on-demand opportunities

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