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IT Transition Team

IT Transition Team. Infrastructure Workgroup Meeting # 4 January 26, 2011 1pm-2pm NEW Infrastructure Team isites: Friendly name. http://isites.harvard.edu/transition. Agenda. Feedback from the Subgroups: How is the process going thus far? Issues?

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IT Transition Team

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  1. IT Transition Team Infrastructure Workgroup Meeting # 4 January 26, 2011 1pm-2pm NEW Infrastructure Team isites: Friendly name http://isites.harvard.edu/transition

  2. Agenda • Feedback from the Subgroups: How is the process going thus far? Issues? • Review Straw-Man Organization (from Transition Team meeting 1/26) • Review latest Version of the stream-lined Infrastructure Service Catalog (5.0) • Infrastructure isites: Internal Work Space for Sub-groups • Where should subgroup deliverables be placed? Etc. • Capturing Requests for Research (Burton, Gartner, other) • Deliverables & Timeline Update

  3. Feedback • Feedback from the Sub-groups: How is the process going thus far? • What’s working well, not so well? • Is the process gelling? • Are there any open issues/items needing input/resolution? • What overlap areas (if any) are you identifying in your groups?

  4. Org Design Update Overview, Rationale, and Next Steps • Set of Values for these positions - critical • Common Processes/Tools across Groups (no silos) • Work groups will help inform the job descriptions (go to function and how it fits into Client Services) • People will know by 6/15 where they fit Current FAS IT Organization1 Current UCIO Organization1 1. Details of org charts are as of August 2010.

  5. New Mission and VisionKey Feedback, Updated Draft, and Next Steps Mission To assure Harvard’s leadership in IT, we strive to: Make it easier for faculty, students, and staff to teach, research, learn, and work through the effective use of information technology. Vision We aspire to build an organization with: • Committed and skilled people accountable to Harvard’s mission and serving faculty and students; • Simple processes making it easy to work with us, and to do our jobs and deliver results; and, • Innovative technology that is the right technology for the right reasons, including prudent experimentation.

  6. Infrastructure Service Catalog (v5.1) • Transition Team has made recommendations to consolidate • Think of the Catalog as “what goes on the customer website” • KISS principle • Susan to show most recent Infrastructure Catalog

  7. Isites: Sub-group Work Spaces • Infrastructure isites: Internal Work Space for Sub-groups • All sub-group team leads have access to their Infrastructure sub-group work-space now available on the isites: http://isites.harvard.edu/transition • Enter the isites: http://isites.harvard.edu/transition  (new URL but old bookmarks still work) •  Login and authenticate with HUID/PIN • Enter the Infrastructure Working Group;  Enter the edit mode (click on the pencil in the right hand corner) • Notice the new shared docs area called “Sub-group Work Area” • Enter the edit mode (click on the pencil in the right hand corner) • Make sure you go into the folder of YOUR sub-team • You can upload files, etc. from there

  8. Capturing Requests for Research • Program Mgt. has developed a formal template – all requests should be included in the template • There will be a few iterations of this – Liz Egan will manage the outreach with Burton, Gartner and others • Mail your requests to susan_delellis@harvard.edu – by Friday 1/28 -we’ll collectively submit our template • Initial “outreach” for customer input will be done informally – use your networks – formal focus groups will come in March

  9. IT Integration Work-plan Template > Working Group Level INFRASTRUCTURE 24 weeks: Jan 1 – Jun 15 Key Activities Key Outputs WK1 1/3-7 WK21/10-14 WK31/18-21 WK41/24-28 WK51/31-2/4 WK62/7-2/11 WK72/14-18 WK82/22-25 WK92/28-3/4 WK103/7-11 WK113/14-18 WK123/21-25 WK133/28-4/1 WK144/4-8 WK154/11-15 WK164/18-22 WK174/25-29 WK185/2-6 WK195/9-13 WK205/16-20 WK215/23-27 WK225/31-6/3 WK236/6-10 WK246/13-17 • Service Catalog: Define Services • Define interim transition process • Develop 12 month implementation plan • New IT Service Catalog • Basic Interim Transition Process • 12-month Implementation Plan Service name, SL Plan Tracking, 80-100% complete Get customer Description, Customer Resp. Resources, by Mar-15 input + feedback via focus group Scope and Defined Pre-reqs/Depend. 2 week group review Customers Defined Defined, Identify Research Requests Need to define the target service delivery model for each service category and each service. Then need to define how we get to the final delivery model, without breaking current (transition). Establish a 12 month implementation plan based on above – scope, schedule, resources, communications

  10. Homework and Next Steps • Sub-groups continue to meet – Complete Milestone #1 and move onto Milestone # 2 • Sub-group leaders Post Work in Progress documents on your internal isites • Email Susan with Research Request needs by Friday 1/28 • Any other questions/concerns?

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