SWIFT consultants help you to make your business process more efficient

1. SWIFT consultants help you to make your business process more efficient Sibos 2010 Amsterdam Yves Smeyers, SWIFT Ulrich Stritzike, Credit Suisse Liliane Dutra, ANBIMA 25 October 2010

2. Consulting Services • Instrumental for the 2015 strategy and execution, enabling: • Interoperability • TCO reduction

3. Agenda & Speakers • Introducing Consulting Services Yves Smeyers, Lead Consultant, Consulting Services, SWIFT • Testimonial fromCredit Suisse Ulrich Stritzke, Head Securities & AssetServicing • Testimonial fromANBIMA - Associação Brasileira das Entidades dos Mercados Financeiro e de Capitais Liliane Dutra, Senior Business Analyst

4. Agenda & Speakers • Introducing Consulting Services Yves Smeyers, Lead Consultant, Consulting Services, SWIFT • Testimonial fromCredit Suisse AG Ulrich Stritzke, Head Securities & AssetServicing • Testimonial fromANBIMA - Associação Brasileira das Entidades dos Mercados Financeiro e de Capitais Liliane Dutra, Senior Business Analyst

5. SWIFT Services New Initiatives Operational Efficiency Grow Business Opportunities Training Consulting STP Support Your business Reduce Operational Risks Reputation Risks Internal Inefficiencies Total Cost of Ownership

6. Project LifecycleSWIFT Services can assist you at every step Assess Analyse Design Implement Go live Maintain Business & Technical Consulting Project Management Implementation Training Support

7. Project LifecycleSWIFT Services can assist you at every step Assess Analyse Design Implement Go live Maintain Consulting Services Business & Technical Consulting Project Management Implementation Training Support

8. Business ConsultingImprove your business processes Assess Analyse Design Implement Go live Maintain Business Consulting & Technical Consulting

9. Technical ConsultingReduce your total cost of ownership Assess Analyse Design Implement Go live Maintain Technical Consulting Business &

10. Packaged Consulting Services“Grey-hair projects” • Frequently performed studies • Built on internalintellectual capital • Predictable planning • For eachstep of a project phase • In each area of interest • Business and/or Technical • Implementation, Project Management • Proven value • Appreciated by customers • Opportunity to benchmark withineach package Flexibility of package is discussed during scoping meeting

11. Tailor-made Consulting ServicesFixed price projects or Time & Material • Targets, plans & strategy • Issues & challenges • Opportunities / Market trends • Influencingfactors • Topicselection • Scope definition • Key stakeholders Strategic Workshop • Focus / priorities • Charges & resources • Planning & Governance • Deliverables vs expectations • Project timing • Project content • Costs Service Proposal Initial scoping meeting is critical

12. Case Study - Credit Suisse Presentation title – dd month yyyy – Confidentiality: xxx

13. Agenda & Speakers • Introducing Consulting Services Yves Smeyers, Lead Consultant, Consulting Services, SWIFT • Testimonial fromCredit Suisse Ulrich Stritzke, Head Securities & AssetServicing • Testimonial fromANBIMA - Associação Brasileira das Entidades dos Mercados Financeiro e de Capitais Liliane Dutra, Senior Business Analyst

14. Initial Position / Operational Challenges • Risk of significant claims • Manual processing dependency • Business case for improvement such as • Increase operational efficiency: Continue to improve efficiencies through automation and reduce operating costs • Reduce manual intervention and align with Industry Market Practices: Ensure high quality messaging (in and out) to enable the highest STP rates • Ensure excellent quality of client service: Evaluate how to achieve a “Single window” approach

15. Why SWIFT? • Consider an outside view on Corporate Action and Income Redemption processing opportunities • Benefit from SWIFT's knowledge on market practice

16. Mission of SWIFT • Assess Corporate Action and Income Redemption processing and tools by conducting structured interviews with the various teams/functions • SWOT analysis • Evaluate SWIFT message standards compliance • Carry out a benchmark analysis • Draw up a set of risk-benefit weighted recommendations

17. Most Valuable Recommendations of SWIFT • Increase data feed automation (e.g. data scrubbing, structured messages) • Automate incoming and outgoing messages (e.g. different standards per agent) • Improve internal systems integration • Establish strong Network Control (e.g. detailed SLAs, reviews) • Build on improving and implementing Market Practices (e.g. SMPG)

18. Impression of SWIFT Consulting Team • The SWIFT Consulting team headed by An Vanschoenwinkel did a great job • Collaboration was equally effective, efficient and pleasant • Agreed deliverables were completed even slightly before time and within budget

19. Implementation and Benefits • We did take the findings seriously into account • Quick wins have been addressed by the regular SWIFT Standard release (e.g. SWIFT message compliance, NAKs) • Process automation projects have been budgeted and are planned to be kicked off next year

20. Case Study - ANBIMA Presentation title – dd month yyyy – Confidentiality: xxx

21. Agenda & Speakers • Introducing Consulting Services Yves Smeyers, Lead Consultant, Consulting Services, SWIFT • Testimonial fromCredit Suisse AG Ulrich Stritzke, Head Securities & AssetServicing • Testimonial fromANBIMA - Associação Brasileira das Entidades dos Mercados Financeiro e de Capitais Liliane Dutra, Senior Business Analyst

22. ANBIMABrazilian Financial and Capital Markets Association • Created in October 2009 as a result from a business combination between ANBID National Association of Investment Banks and ANDIMA - National Association of Financial Market Institutions • Represents 327 members, including commercial banks, multiple and investment banks, asset managements, brokers, securities dealers and investment advisers

23. Voluntary with enforcement activities • Not intended for self-regulation markets but rather to activities performed by associated entities / adherents • Codes developed to support and encourage market best practicesapplicable to the self-regulated activities (Conduct Code) • Objective: to develop the Brazilian market through continuous progress of providing services subject to self-regulation

24. With growth of demand and relevance in 2009 Self-Regulation area was divided into Responsible for creating new rules and the development of codes Regulation and Best Practices Technical area responsible for checking the accomplishment of the rules in the codes preparing a specific report Market Supervision Commissions and Councils approve the reports done by technical area and open sanctioning processes in order to verify n-compliance to the rules established in the codes Organisms

25. Galgo System Galgo System has as purpose tointegratethe Institutions that render services for Investment Funds and Portfolios in the activities of administration, controlling, custody, distribution, or securities trading (stocks, derivatives, fixed income, etc.),standardisingthe information transfers between these agents, through a secure, controlled and highly available technological environment. Decision on messaging approach: Leverage SWIFT standard ISO 20022 messaging

26. Galgo System BENEFITS: • Standardised and controlled processes • Reduction in cost and operational risks • Lower image risk • Scalability • services • volume of information processed • More integration between players in the market leveraging ISO 20022 standards

27. Galgo – Module II Post Trade Services Allocation Executed Trades Brokerage Notes Amounts to be Settled Securities Lending Margin: Call and Definition Corporate Actions Custody Statements Registration with Brokers SWIFT Consulting Services

28. Business case for leveraging SWIFT Consulting Services • Specific SWIFT expertise and ISO 20022 experience required • Their commitment to understanding local market needs • Ability to provide comprehensive suggestions based on best practices • Focus resources • Confidence in SWIFT’s ability to meet deadlines

29. SWIFT Consulting Service Scope • Detailed mapping of nine Galgo System flows to ISO 20022 based on Gap analysis results • Gap Analysis between Brazilian market needs and ISO 20022 messages • To help insert Brazilian capital markets needs into ISO 20022 messages • To advise in preparation Business Justifications, change requests and other ISO 20022 procedures • Prepare findings, conclusions and high level recommendations regarding standards and best practices

30. Leveraging Expertise – a team effort • Relationship Management • SWIFT Brazil, South LatAm Director • Project Management & Oversight • SWIFT Consulting Services Americas • Analytics & Recommendations • SWIFT Business Consultants from the Americas • SWIFT Standards Consultants from EMEA • Markets Experts from Headquarters • High Level Gap Analysis • SWIFT Business Consultants from the Americas • SWIFT Standards Consultants from EMEA • Detailed mapping of nine Galgo System flows • Specialised SWIFT Standards Consultants

31. Our Experience with SWIFT • Involvement and partnership with the Brazilian community • Professionalism • Responsiveness • Experienced professionals

32. ConclusionWhy Partnering with SWIFT Consulting - Benefits Leverage the knowledge and experience of SWIFT from those who live it on a daily basis TAP into SWIFT’s business, technical & product expertise to execute your strategy • Hands-on knowledge of designing, implementing and running vs a theoretical approach • Increase operational efficiency and STP • Improve scalability and resilience • Cost-benefit analysis – rapid ROI • Reduce your total cost of ownership (TCO) • Alignment with best practices • Identify opportunities for growth • Improve client service • Reduce risk

33. Questions on Consulting ServicesWho to contact at Sibos? • SWIFT Regional Contacts • Sibos SWIFT Consulting Team • Visit us at the SWIFT stand

34. Questions Visit us at the SWIFT stand Christian Sarafidis Kurt Ryelandt Global Head of Consulting Services Head of Consulting ServicesEMEA SWIFTAv Adèle 1B-1310 La HulpeBelgium SWIFTAv Adèle 1B-1310 La HulpeBelgium +32 2 655 3908+32 2 655 3752+32 475 287 609christian.sarafidis@swift.comwww.swift.com +32 2 655 3123+32 2 655 3752+32 476 292 319kurt.ryelandt@swift.comwww.swift.com T T F F M M E E W W Yves Smeyers Marco Attilio Lead ConsultantConsulting Services, EMEA Lead Consultant Consulting Services, EMEA SWIFTAv Adèle 1B-1310 La HulpeBelgium SWIFTAv Adèle 1B-1310 La HulpeBelgium +32 2 655 4241+32 2 655 3752+32 476 896 084yves.smeyers@swift.comwww.swift.com +32 2 655 3617+32 2 655 3752+32 496 50 59 20marco.attilio@swift.comwww.swift.com T T F F M M E E W W

35. Barry Silberstein Pierre Blum Edward Adams Lead ConsultantAmericas Senior ConsultantConsulting Services, Americas Director Sales ServicesAmericas SWIFT Americas 7 Times Square, 45th floorNew York, NY 10036United States +1-212-455-1847 +1-212-455-1817+1-917-607-1649 edward.adams@swift.com www.swift.com QuestionsVisit us at the SWIFT stand Pat Antonacci Senior Business Consultant Consulting Services, Americas SWIFT Americas 7 Times Square, 45th floorNew York, NY 10036United States +1-212-455-1947 +1-212-455-1817+1-347-277-4957 pat.antonacci@swift.com www.swift.com T T F F M M E E W W SWIFT Americas 7 Times Square, 45th floorNew York, NY 10036United States SWIFT Americas 7 Times Square, 45th floorNew York, NY 10036United States +1-212-455-1972+1-212-455-1817+1-646-593-1269 pierre.blum@swift.com www.swift.com +1-212-455-1971 +1-212-455-1817+1-646-509-0969 barry.silberstein@swift.com www.swift.com T T F F M M E E W W

36. Patrick Yeh Head of Consulting and TrainingAsia Pacific SWIFT Hong Kong 31/F, One IFC, 1 Harbour View StreetCentral, Hong KongPeople’s Republic of China +852-2107-8707 +852-2107-8733+852-9195-3649 patrick.yeh@swift.com www.swift.com Questions Visit us at the SWIFT stand T F M E W

37. Questions & answers ?

38. Thank you