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Abacus Electronic Miscellaneous Document (EMD)

Abacus Electronic Miscellaneous Document (EMD). IATA Mandate. IATA Board has set the mandate to eliminate all Virtual Miscellaneous Charge Orders (vMCO and Virtual Multi-Purpose Documents (vMPD) BY 31 Dec 2013. Why do we need to learn about EMD?.

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Abacus Electronic Miscellaneous Document (EMD)

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  1. Abacus Electronic Miscellaneous Document (EMD)

  2. IATA Mandate • IATA Board has set the mandate to eliminate all Virtual Miscellaneous Charge Orders (vMCO and Virtual Multi-Purpose Documents (vMPD) BY 31 Dec 2013 Why do we need to learn about EMD? • EMD will replace all such miscellaneous documents and facilitate ancillary and service fulfillment in all distribution channels

  3. Definition of Terms Ancillary Services – also known as optional services, provide airlines with a new source of revenue Air Extras – this is the Abacus brand name for ancillary services EMD – Electronic Miscellaneous Document An EMD is an electronic record issued for refundable value or the collection of miscellaneous charges which are either related to a specific flight (e.g. pre-paid baggage, in-flight service), or stand alone (e.g. deposits, fees).

  4. Types of EMD • EMD-S – Standalone Electronic Miscellaneous Document, not associated to a ticket • E.g. • Penalties and refundable balances (ticket amendment fees) • Group deposits • Stopover fees, name change fees • Always check with airline for more details EMD-A – Electronic Miscellaneous Document associated to a ticket. Each coupon of the EMD-A is associated to a flight coupon, therefore an electronic ticket is required whenever this is issued. E.g. pre-paid baggage, in-flight services

  5. Features & Benefits

  6. Benefits from EMD (EMD) • Industry mandate • Flexibility • Cost reduction • Competitive parity

  7. Miscellaneous Functions

  8. Air Extra Fulfillment Associate Profile* • WAEP table • Determine if the carrier supports EMD • Control the EMD options

  9. Enhancement Overview - • Validating Carrier Table • Denotes and control if the BSP supports EMD • New “D” indicator • Denotes and control if the carrier supports EMD

  10. EMD-S MASK

  11. EMD-S MASK • Create manual AE item Step 1 Retrieve the PNR PNR does not need to be ticketed and active segment is not required

  12. Follow airline guideline when filling-up the mask EMD-S MASK Step 2 Fill-up the EMD-S mask Another option is if you have a name and itinerary field

  13. END PNR Step 3 End the PNR AE is stored

  14. Display EMD mask options

  15. Mask 1 Optional if with PNR Auto populated Response upon ENTER Put Y if tax exempt Put X on NEXT if you need more tax boxes Put X on QUIT to disregard the transaction Press ENTER key when done

  16. Mask 2 End PNR Only 15 tax boxes can be used 4 on mask 1 – 11 on mask 2

  17. RFIC • Reason for Issuance Code (RFIC) • An EMD is based on the notion of Reason For Issuance, which qualifies the group of services it belongs to. All services contained in one EMD document always belong to the same Reason For Issuance. • A single character code, varying by document type which defines the Reason For Issuance. Verify with airline on applicable RFIC

  18. RFISC • Reason for Issuance Sub-code (RFISC) • Defined by either IATA or airlines on own usage. • Each Sub Code is uniquely distinguished based on identifiers assigned to each service. These identifiers are known as the service’s Attributes. Verify with airline on applicable RFISC EMD status - OPEN EMD status - USED Airline need to verify if payment is credited to their account before updating EMD status to USED and therefore utilized already

  19. RFIC / RFISC CX supports the following Reason for Issuance Code (RFIC) and Reason for Issuance Sub-code (RFISC): Associate with ticket

  20. RFIC / RFISC SQ/MI supports the following Reason for Issuance Code (RFIC) and Reason for Issuance Sub-code (RFISC):

  21. Display Air Extra item • Air Extra Status - HD Airline’s system will return with HD Status

  22. Display Air Extra secondary display Check airline guideline if Refundable Travel Dates: Service Date shown in the EMD-S mask Date of purchase is Tulsa time (NOT local time)

  23. Combined Primary and Secondary AE display

  24. Air Extra Status Codes Upon EMD Void or Refund HD Upon EMD Issuance HI Upon AE Booking HN A/L Response HK / HD

  25. Steps in Selling and Fulfilling Air Extras ( EMD - A ) • Create a PNR • Price Anciliary item – WPAE or WP*AE • Sell Anciliary item – AE#1A1 • Issue ETKT– W#T#AAY#FCASH#KP9 • Issue AE – W#EMD*AE1#DPE#FCASH

  26. FINNAIR (AY) – Booking Process • Create a PNR

  27. FINNAIR (AY) – Booking Process • Price the PNR - WP A trailer message will be displayed if AE item is applicable for the itinerary

  28. FINNAIR (AY) – Booking Process • Display Air Extras Fees – WP*AE Service number • Currently, AY is only selling pre-paid baggage ancillary service • Non-refundable

  29. FINNAIR (AY) – Booking Process • Display all applicable fares and types of Air Extras offered, • for a single passenger type - WPAE

  30. FINNAIR (AY) – Booking Process • Sell an Air Extra

  31. Display Ticketing Info Multiple Coupon This entry is applicable only if there are multiple coupons involved as in the case of connecting flights.

  32. Other Sell Options • Note: • Entry can contain up to 20 individual service numbers and/or ranges • Example • 1,4-6 • 1,3,5,7 • 1-2,8-10

  33. FINNAIR (AY) – Booking Process • Enter SSR message - PDBG End the PNR

  34. FINNAIR (AY) – Booking Process • Air Extra Status - HD Airline’s system will return with HD Status

  35. Air Extra Status Codes Upon EMD Void or Refund HD Upon EMD Issuance HI Upon AE Booking HN A/L Response HK / HD

  36. Air Extras Booking & Cancelling

  37. Cancel Ancillary Item Canceling itinerary will not cancel AE AE cannot be modified, must be cancelled System allows AE cancelation even after EMD issuance. EMD status remains.

  38. EMD-S Fulfillment

  39. EMD ISSUANCE • Basic requirements • Carrier must be set as ACTIVE participant in WAEP • Designate printers • Issue electronic ticket if required by airline (Optional) • AE status must be HD • AE items must be purchased by Date/Time (TUL)

  40. Issuing EMD Step 1: Issue ETKT • Alert Message – AE items exist This step is mandatory for EMD-A and EMD-S where eticket is required

  41. Issuing EMD Step 2 Display AE items from retrieved PNR

  42. Issuing EMD Step 2 Issue EMD • FOP must be present in the W#EMD entry or in PNR 5 field • Two FOPs will not be allowed for EMD issuance • The F*Z<credit card approval code> is allowed • DPE Is recommended

  43. Other EMD Fulfillment Options If a selected AE item does not exist, system will return the following error: CHECK AE ITEM

  44. Display Air Extra item

  45. Post Issuance

  46. Accounting Line Ticketing Field

  47. EMD-S Record Display (Stat: USED) • USED – Consumed at Issuance is indicated as “Y” • Referenced ETKT number is updated in EMD display and in ticket database

  48. EMD-S Record Display(Stat: OPEN) Consumed at Issuance - N Airline need to verify if payment is credited to their account before updating EMD status to USED

  49. Display AE History UAX – Update Air Extra XAX – Cancel Air Extra

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