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Constructive Conflict

April, 2013. Constructive Conflict. Introductions. Your Name What you hope to gain from this session? On a scale of 1 to 10, how would you rate your constructive conflict skills? What is your favorite hobby?. What is Constructive Conflict?. Conflict Management vs

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Constructive Conflict

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  1. April, 2013 Constructive Conflict

  2. Introductions • Your Name • What you hope to gain from this session? • On a scale of 1 to 10, how would you rate your constructive conflict skills? • What is your favorite hobby?

  3. What is Constructive Conflict? Conflict Management vs Constructive Conflict (Proflict)

  4. The Cultural Revolution of Enron • Enron created an environment of:  Trust =  Processes +  Speed +  Cost a.k.a. “The Trust Tax” on an Organization a.k.a. “The Age of Process Re-Engineering” * Adapted from Stephen M. R. Covey’s, Smart Trust • Xcution’s objective is to:  Trust =  Processes +  Speed +  Cost a.k.a. “The Trust Dividend”

  5. Think for a moment and write down three recent conflict situations you have experienced.

  6. What is Constructive Conflict? Proflict!

  7. What is a Constructive Conflict? According to Dr. Thomas-Kilmann… Conflict is not just aggressive confrontations or arguments.

  8. What is a Constructive Conflict? Conflict is.. any situation in which one’s views are different from another's. “If everyone is thinking alike, then somebody isn’t thinking.” ~ George S. Patton

  9. Constructive Conflict Constructive Conflict Artificial Harmony Personal Attacks

  10. Proflict External Conflict has the potential for both positive and negative outcomes. Positive Conflict results in: Negative Conflict results in: Proflict • Innovation • Stronger relationships • Group cohesiveness • Deadlocks with little to no results • Discouragement • Indifference

  11. Implementation Skill Constructive Conflict involves implementing strategies to: • Limit the negative aspects • Increase the positive aspects We do this be implementing the SOLVETM method.

  12. SOLVETM • Sacrifice Emotions • Open the Dialogue to all Involved • Look into Options • Vote (It is OK to Agree to Disagree) • Escalate

  13. SOLVETM • Sacrifice Emotions • Self Awareness: Your Own Emotions • Value: Others’ Emotions • Skill: Listening/Validating/Empowering • Open the Dialogue to all Involved • Look into Options • Vote (It is OK to Agree to Disagree) • Escalate

  14. Issue Simplification Emotions can be sacrificed if the issue can be simplified into some combination of the follow: • Miscommunication • Missed expectation • Thwarted intention

  15. SOLVETM • Sacrifice Emotions • Open the Dialogue to all Involved • Self Awareness: I Do Not Know Everything • Value: Different Viewpoints • Skill: Listening/Envisioning/Delegating • Look into Options • Vote (It is OK to Agree to Disagree) • Escalate

  16. SOLVETM • Sacrifice Emotions • Open the Dialogue to all Involved • Look into Options • Self Awareness: My Idea May Not Be Best • Value: Creativity & Abundancy • Skill: Listening/Intruding/Seeding • Vote (It is OK to Agree to Disagree) • Escalate

  17. SOLVETM • Sacrifice Emotions • Open the Dialogue to all Involved • Look into Options • Vote (It is OK to Agree to Disagree) • Self Awareness: It’s Not About Me • Value: Transparency & Win-Win • Skill: Listening/Empowering/“Agree to Disagree” • Escalate

  18. SOLVETM • Sacrifice Emotions • Open the Dialogue to all Involved • Look into Options • Vote (It is OK to Agree to Disagree) • Escalate • Self Awareness: It’s Ok To Ask For Help • Value: Others’ Strengths and Roles • Skill: Empowering

  19. Teach to Learn!

  20. Final Thought:If you want to be on the cutting edge, practice Proflict!Thank You

  21. Contact Information • Reid HenryXcution, Inc.Phone: 713.524.2985Email: Reid@Xcution.com Website: www.Xcution.com Certification #2005114533

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