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Laatuominaisuuksien standardin ISO25010 ja testausarviointistandardin ISO33063 esittely

Laatuominaisuuksien standardin ISO25010 ja testausarviointistandardin ISO33063 esittely. Risto Nevalainen, Senior Advisor, FiSMA ry. Sisältö. Hieman FISMAsta SC7 standardoinnista WG6 ja SQUARE, ISO/IEC 25000 Standardit ja mallit, lähinnä 25010 sarja Esimerkkejä Mitä seuraavaksi

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Laatuominaisuuksien standardin ISO25010 ja testausarviointistandardin ISO33063 esittely

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  1. Laatuominaisuuksien standardin ISO25010 ja testausarviointistandardin ISO33063 esittely Risto Nevalainen, Senior Advisor, FiSMA ry

  2. Sisältö • Hieman FISMAsta • SC7 standardoinnista • WG6 ja SQUARE, ISO/IEC 25000 • Standardit ja mallit, lähinnä 25010 sarja • Esimerkkejä • Mitä seuraavaksi • WG10 ja Testing SPICE, ISO/IEC 33063 • Standardit ja mallit, 330xx sarja • 33063, esimerkkejä • Mitä seuraavaksi • Keskustelua • HUOM: esittelykalvot ovat englanniksi, helpompi esittää standardit niin ja on valmista materiaalia. Käännöstöitä ei nyt harkinnassa.

  3. Annual meeting Board 6 members CP: Tuukka Haarni Managing Director Erkki Savioja Senior Advisor Risto Nevalainen Senior Advisor Pekka Forselius Standards and Models CP: Kimmo Vaikkola, Fujitsu IT service mgmt CP: Jyrki Lahnalahti, Inspecta FiSMA organisation 2012 (changes possible) Testing Standards and Models CP: Heikki Uusitalo, Endero FiSMA SPIN CP: Jukka Märijärvi Scope Manager Forum CP: Hannu Lappalainen

  4. SWG 5 SWG 1 Standards Management Group Business Planning Group WG25 WG21 WG7 IT Service Management Software Asset Management Life Cycle Management WG2 WG10 SWG22 WG27 WG28 Vocabulary Maintenance Systems & Software Documentation Process Assessment IT Enabled Services (BPO) CIF Usability WG4 WG19 WG23 WG40 WG42 Tools and Environment Techniques for Specifying IT Systems Systems Quality Management IT Governance Architecture WG6 WG20 WG24 Software Product Measurement and Evaluation Software Engineering Body of Knowledge SLC Profiles and Guidelines for VSE JTC 1 SC7 Structure LCPHAG Life Cycle Process Harmonization Advisory Group SC7 Secrétariat WG26 Software Testing

  5. ISO/IEC JTC1/SC7/WG6 Responsibility and Structure Title: • Software Product and Systems Quality Scope: • Development of Standards and Technical Reports for Software Product and System Quality Requirements, Measurement and Evaluation Organizational Structure: • SQuaRE Series (ISO/IEC 25000 ~ 25099) => WG6 • Functional Size Measures => WG6/FSM SG • CIF (ISO/IEC 25060 ~ 25069) => JWG => WG28

  6. Organization of SQuaRE series of International Standards

  7. Quality model division, 2501x • This division states the general requirements for a quality model, recommended model, and guides to customize and use the model. • This division consists of two parts: • ISO/IEC 25010: System and software quality models • A quality in use model composed of five characteristics (11 subc.). • A product quality model composed of eight characteristics (31 subc.). • ISO/IEC 25012: Data quality model • The data quality model defined in this International Standard categorizes quality attributes into fifteen characteristics (22 views) considered by two points of view: inherent and system dependent. • New: ISO/IEC 25011 Service Quality • Professor Markku Tukiainen is nominated as co-editor by Finland

  8. SQuaRE Architecture and projects ISO/IEC 2501n: Quality Model Division ISO/IEC 2504n: Quality Evaluation Division ISO/IEC 2503n: Quality Requirement Division 25010: System and software quality models (IS) 25030: Quality Requirements (IS) 25040: Quality Evaluation Process (IS) 25012: Data Quality Model (IS) ISO/IEC 2500n: Product Quality General Division 25041: Evaluation Guide for Developers, Acquirers and Independent Evaluators (DIS) 25000: Guide to SQuaRE (IS) 25000 Rev.: Guide to SQuaRE (WD) 25001: Planning and Management (IS) ISO/IEC 2502n: Quality Measurement Division 2504n: Evaluation Module (NYA) 25020: Measurement Reference Model (IS) 25021: Quality Measure Elements (TR) 25045: Evaluation Module for Recoverability (IS) 25021: Quality Measure Elements (DIS) 25022: Measurement of Quality in Use (WD) 25023: Measurement of Sys & SWP Quality (WD) 25024: Measurement of Data Quality (WD) ISO/IEC 25050 ~ 25099: SQuaRE Extension Division ISO/IEC 25060 ~ 25069: Common Industry Format for Usability JWG JTC1/SC7 and ISO/TC159/SC4 25051: Requirements for quality of COTS software product and instructions for testing (IS) 25051 Rev.: Requirements for quality of COTS software product and instructions for testing (WD) ISO/IEC JTC1/SC7/WG6 Hyderabad Meeting Report ISO/IEC JTC1/SC7/WG6 Paris Meeting Report - 2011 -05 8

  9. Overview of using SQuaRE Customer User Development Organization Acquirer Evaluator Developer guidance guidance perform provide Product Quality Requirements Product Quality Evaluation determines Product Quality Model and Measurement supports supports

  10. Structure used for the quality models Note: also 330xx will use the same structure in near future

  11. Quality in the lifecycle

  12. Quality in use model in 25010

  13. Product quality model (system, software) in 25010

  14. Next steps in SQUARE • 25051 ballot for renewal, CD is closing 15.10.2012 • 25020 series is now started, will add details in quality models by defining set of metrics per model • 25020, 25021, 25022, 25023, 25024 • So far 9126 is still valid • Professor Markku Tukiainen is nominated as co-editor by Finland in 25022 • 25040 series is also under work, mainly in CD phase

  15. Ohjelmistotuotteen laadun mittarit, 2 kpl FiSMA suositus • Suositeltu metriikka: A.1 Käyttäjän työn tehostuminen • Tyyppi: Johdettu mittari • Oleellinen sisältö: Käyttäjätehtävien aste, jota ohjelmisto tukee verrattuna kaikkiin käyttäjätehtäviin. Suositeltu metodi on tapaustutkimus. • Mitä mittari kertoo: Kuinka hyvin ja kattavasti ohjelmisto on toteutettu täyttämään käyttäjän tarpeita. • Suositeltu metriikka: A.2 Käyttäjän tyytyväisyys • Tyyppi: Suora mittari • Oleellinen sisältö: Käyttäjän kokema tyytyväisyys (user experience). Voidaan jakaa osa-alueisiin. Suositeltu metodi on Net Promoter. • Mitä mittari kertoo: Kuinka käyttäjä kokee ohjelmiston toimivan hänen kannaltaan, esim. käytettävyys ja esteettömyys.

  16. ISO/IEC JTC1/SC7/WG10 Responsibility and Structure Title: • Process Assessment Scope: • Development of Standards and Technical Reports for Software Product and System Quality Requirements, Measurement and Evaluation Organizational Structure: • SPICE Series, Published (ISO/IEC 15504 Parts 1 -10) • SPICE Series, Under development (ISO/IEC 3300xx) • Benchmarking, ISO/IEC 29155 (several parts)

  17. ISO/IEC 330xx Plan

  18. ISO/IEC 33063 exemplar process assessment model for software testing • One of the assessment models. • Other identified models are software, systems and services assessment model. • Started almost two years ago • WD in 2011 • CD1 during winter 2012 • Lot of comments, also from SYTYKE/Testaus OSY • Finland voted against: too complex, too much overlap • Current draft is CD2 • Simplified structure: 8 processes • Guidance on how the planning and scoping of an assessment is done with this process assessment model for software testing (Annex B) • NOTE: Also other test assessment models are developing!

  19. Overall architecture

  20. Processes in ISO/IEC 33063

  21. Assessment indicators

  22. Example: Test Completion process (Normative part)

  23. Example: Test Completion Process (practice indicators)

  24. Example: Test Completion Process (work product indicators)

  25. Capability indicators, capability levels in 33063 • Same structure as in draft CD3 ISO/IEC 33020 ”Process measurement framework for assessment of process capability and organizational process maturity” • 9 process attributes • 6 capability levels, ordinal value • NPLF rating for process attribute rating • Additional indicators as in ISO/IEC 15504-5:2012 model (software) • No maturity scale • No definition or adaptation of assessment by different classes • Note: Possibility that testing (and V&V) are in future also in some other standards in 330xx family • Note: Possibility that someone proposes other kind of process quality characteristics than process capability

  26. Next steps in 33063 • CD ballot is open, closes 21.11.2012 • FiSMA meeting is 1.11.2012 to handle comments • Also comments from Testaus OSY are welcome! • Expected future: DIS ballot winter 2013(if ISO/IEC 33020 moves also to DIS), publication late 2013 • Note: many other parts in 29119 are also now under ballot • 29119-4 DIS ballot closes 21.11.2012 • Note: NWIP proposal in topic ”Keyword driwen testing” is open, closes 22.12.2012. Any volunteer from Finland to participate?

  27. Guidance in using 33063 at more detailed level • Each process can be assessed at more detailed level • Example: Test Management process can be rated separately for Unit testing, System testing and for Reliability testing • Need for aggregation: higher level rating is combination of several lower level ratings. What is the aggregation rule? • Also processes from other models can be included in the assessment scope • Example: DEV.5 Software Integration from ISO/IEC 15504:5 (2012)

  28. Training for FiSMA members in testing standards during 2013 • Two courses are planned for 2013, no details yet: • 2-day 29119 course • 2-day Testing SPICE (33063) course • No policy how Testaus OSY members can participate, any ideas? • Note: One SPICE training week is also planned, focuses on highly critical applications (Nuclear SPICE etc) • Note: Safety Manager course will be offered for FiSMA members in February 2013, will include heavy practices for V&V. Automotive and industrial automation are main domains. Participation is free also for Testaus OSY.

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