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Alice’s Adventures in LibQual-Land

Alice’s Adventures in LibQual-Land. Kitty Tynan Assistant Director for Public Services CUA Libraries All illustrations from The Victorian Web: A Tenniel Gallery http://www.victorianweb.org/art/illustration/tenniel/alice/gallery1.html. What is LibQual?. Developed & administered by ARL

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Alice’s Adventures in LibQual-Land

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  1. Alice’s Adventures in LibQual-Land Kitty Tynan Assistant Director for Public Services CUA Libraries All illustrations from The Victorian Web: A Tenniel Gallery http://www.victorianweb.org/art/illustration/tenniel/alice/gallery1.html

  2. What is LibQual? • Developed & administered by ARL • Web-based survey • Measures service quality • Demographic data • 22 “core” questions • 5 “local” questions • Comments

  3. Why LibQual? • No formal assessment of services to date • Strategic planning • Space planning • Accreditation • Fairly easy to do • Lots of support from ARL • Results include data in a presentation notebook • Can use Excel for analysis

  4. How to LibQual

  5. Identify the Local QuestionsChoose 5 from over 100

  6. By status (faculty by rank, staff, graduate, undergraduate) By department By gender By age Office of Institutional Research is your friend DemographicsDefine your Population

  7. Getting the Word Out • Emails • Announcements • Libraries web page • University news • Posters • Table tents • Bookmarks

  8. Prizes! • A big prize (iPod Touch) is a big draw • Ask for (and get) donations • Bookstore • Starbucks

  9. Follow up • Web reminders • More emails • Remind them of the deadline – and the prizes! • Thank them at the end

  10. Now What? • Review results notebook • Identify priorities • Prepare summary report • Analyze comments • Apply • Repeat

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